Sr Technical Support Engineer - Focused Services Cloud jobs at Palo Alto in India, Bengaluru
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India
Bengaluru
9 jobs found
22.06.2024
PA
Palo Alto Sr Technical Support Engineer - Focused Services Cloud India, Karnataka, Bengaluru
Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed...
Provide reactive/proactive Designated Technical Support to top tier customers. Provide configuration review, troubleshooting and best practices to named customers. Manage support cases to ensure issues are recorded, tracked, resolved, and...
Provide reactive/proactive Designated Technical Support to top tier customers. Provide configuration review, troubleshooting and best practices to named customers. Manage support cases to ensure issues are recorded, tracked, resolved, and...
Escalation Management - Assume a leadership role in resolving high-priority escalations, and be the interface between Development Operations and support teams to orchestrate swift and effective resolutions. Tool Development -...
Designing, developing, and maintaining detection checks to protect against attacks and ensure cloud security compliance. Conducting research on emerging cloud services and potential vulnerabilities from a security perspective. Investigating cloud...
UX content. Information architecture. Context-sensitive help. Plain language. Diverse content mediums like videos and walkthroughs. Localization. You’re curious, like to be hands-on with technology, and are eager to learn about...
Enable TAC support teams by providing deeper technical expertise and guidance for Next-Gen Firewall (NGFW) PAN-OS platforms - This includes structured training throughout the year as well as ad hoc...
Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed...
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