Senior Technical Support Engineer Focused Services - Cortex Xsoar jobs at Palo Alto in India, Bengaluru
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India
Bengaluru
62 jobs found
15.09.2024
PA
Palo Alto Senior Technical Support Engineer Focused Services - Cortex ... India, Karnataka, Bengaluru
Respond to user–reported issues within established SLA's. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at the application level and...
Offer technical support to customers and partners. Effectively manage support cases from recording to resolution, including timely follow-ups. Conduct fault isolation and root cause analysis for technical issues. Author Technical...
Provide reactive/proactive technical support to top-tier customers. Provide configuration review, troubleshooting and best practices to named customers. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are...
Provide reactive/proactive Designated Technical Support to top tier customers. Provide configuration review, troubleshooting and best practices to named customers. Manage support cases to ensure issues are recorded, tracked, resolved, and...
Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions. Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security...
Respond to user-reported issues within established SLA's. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at the application level and...
Provide reactive/proactive Designated Technical Support to top tier customers. Provide configuration review, troubleshooting and best practices to named customers. Manage support cases to ensure issues are recorded, tracked, resolved, and...
Respond to user–reported issues within established SLA's. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at the application level and...
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