Senior Sales Operations Consultant jobs at Palo Alto in India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Design, implement, and maintain network security architectures and security controls.

• Develop and enforce security policies, standards, and procedures.

• Configure and manage network security devices (firewalls, IPS / IDS, etc.).

• Troubleshoot network security issues and implement solutions.

• Provide technical expertise and guidance to other IT staff.

Your Experience

• Bachelor's degree in technical, Information Technology, or a related field, or equivalent military experience required
• 10 years of experience in network security roles, with a focus on designing, implementing, and maintaining secure network infrastructures.
• Experience with security certifications (e.g., CISSP, CEH, CCIE Security) is a plus.
• Extensive experience with network security technologies (firewalls, IPS/IDS, VPNs, SASE security etc.).
• Experience with security protocols and standards (e.g., TCP/IP, DNS, DHCP, AD etc.).
• Experience with designing, deploying, configuring, maintaining and troubleshooting Palo Alto VM Series, and Physical Firewalls
• Experience designing and integrating with Panorama
• Experience designing and integrating with Prisma Access
• Working knowledge of routing ( OSPF / BGP) & switching.
• Strong understanding of network security concepts and best practices.
• Familiarity with cloud security concepts and technologies.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Ecosystem Renewals Manager will be responsible for shaping and scaling our renewal revenue performance through our ecosystem partners. This individual contributor role requires channel experience—ideally someone who has worked directly within a partner or distributor organization—and who understands ecosystem dynamics, partner economics, renewal programs, and the unique metrics that drive partner-led revenue motions.

You will partner across the Ecosystem team to define the future of partner-led renewals, ensuring a predictable, scalable, and customer-centric renewal experience across EMEA.

Your Impact

Strategic Partnership with Sales, Ecosystems teams, and Ecosystem Partners, to define, execute, and deliver quarterly bookings targets for Renewals with predictability and reliability.

• Working with the renewal managers and channel team you will define the Ecosystem Renewals core principles for EMEA, ensuring alignment with Sales, Channel, and Global Customer Success teams.

• Serve as a strategic partner to the Ecosystem Team driving and executing integrated renewal strategies across partner types.

• Leverage your channel background knowledge to help shape models that reflect how partners operate with the renewal portfolio including their incentives and the critical KPIs governing their success with renewals.

• Drive a culture of accountability, collaboration, and continuous improvement.

Channel-Centric Renewals Revenue Leadership

• Own partner-led renewal visibility and forecasting, ensuring accuracy and visibility across distributor, reseller, and GSI renewal motions.

• Drive the renewals motion with distribution partners and channel partners to ensure partner engagement that drives timely renewals at targeted renewal rates.
• Play an integrated part of performance reviews with distributors and key partners, using ecosystem KPIs such as renewal rates, partner attach, revenue retention, pipeline velocity, and partner lifecycle metrics.
• Identify gaps and opportunities within partner-led renewal programs and propose enhancements grounded in channel operational realities.

Operational Excellence

• Drive transformation of channel renewal processes, optimizing workflows and partner engagement through scalable governance, automation, and analytics.
  

• Ensure partner renewal operations are integrated seamlessly into internal systems (Salesforce, Clari, PRM) and aligned to our sales forecasting cadences.

• Partner with sales operations to help build, launch and utilize a dashboard visible to our ecosystem distributors whilst having a full understanding of GDPR restrictions and limitations

Partner Collaboration & Enablement

• Act as the primary renewals liaison to Channel Sales, Distribution Leaders, and Alliances stakeholders.
  

• Work closely with distributors and partners to ensure they are equipped with the right insights, tools, and training to execute high-quality renewals.
  

• Partner with Channel Enablement to design renewal-focused partner programs, certifications, rebates and competency frameworks.

• Represent Renewals in regional distribution events, channel, and ecosystem forums.



• Partner with sales operations to help build, launch and utilize a dashboard visible to our ecosystem distributors whilst having a full understanding of GDPR restrictions and limitations

Your Experience

• 3+ years of experience in channel-focused roles, ideally within a reseller, distributor, MSP, or GSI, with responsibility for partner revenue, programs, or renewals.

• Demonstrated experience in partner-led renewal management, channel forecasting, and ecosystem program execution.

• Strong understanding of distribution models, partner compensation, deal lifecycle, vendor rankings and ecosystem health metrics. Ideal candidates will have strategic relationships which are in partnership with Palo Alto Networks current ecosystem in EMEA.

• Proven ability to influence partner and distributor stakeholders and drive performance improvements within a matrix environment.

• Expertise with Salesforce, Clari, and partner or distribution management tools.

• Track record of driving growth and operational excellence in a partner-centric environment.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Sits within the Sales Operations Organization to provide expert operational knowledge to Global Theater Sales Operations team members

• Review and rectify escalated customer satisfaction issues due to sales errors

• Interface closely with Sales, Legal, Finance, Operations, and Product Management teams to drive operational and process efficiencies

• Develop and document business requirements for new product launches, including quoting design, testing, and field training

• Create and maintain required documentation and proactively identify improvement opportunities through sales processes and policies

• Monitor and enforce CRM and CPQ data integrity in support of the overall sales process

• Provide sales communication and education on current processes and best practices

• Answer pre and post sales questions from partners and internal sales teams

• Research inquiries and assist internal and external customers

• Actively support continuous process improvements relevant to the sales activities/functions

• Support the end-of-quarter sales effort by assisting the order desk team and approvals through intern processing

Your Experience

• Bachelors Degree

• 7+ Years of relevant experience

• Excellent written and verbal communication skills

• Detail oriented, accurate and organized

• Previous hands-on experience with CRM (Salesforce.com) and ERP (SAP) is preferred

• Exposure to CPQ is preferred

• Understanding of the end to end sales ops process

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

As the Manager of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team. This is an exciting opportunity to establish a center of excellence from the ground up. You will be responsible for recruiting and developing a high-performing team of analysts, defining and implementing best-in-class operational procedures, and ensuring the seamless transition of work from our global stakeholder teams.

This role requires a leader who excels in a matrixed environment, reporting directly to the Director of the Capability Center and collaborating closely with your dotted-line managers for HR Applications internationally. You will not only manage day-to-day operations but also champion automation, process optimization, and the delivery of robust reporting services to enhance our global HR technology ecosystem.

Your Impact

• Build & Scale the Team: Recruit, hire, onboard, and continuously develop a team of Tier 1 Analysts, establishing a strong foundation of technical, operational, and reporting knowledge.

• Drive Operational Excellence: Oversee the daily operations of the Capability Center, ensuring strict adherence to global Service Level Agreements (SLAs) for all support tiers and driving a high level of customer satisfaction.

• Lead HR Reporting Services: Build and oversee the team’s capacity to manage a high volume of reporting requests from HR stakeholders, delivering ad-hoc and scheduled reports from various HR systems to provide critical business insights.

• Champion Process Optimization & Automation: Proactively identify inefficiencies and opportunities for improvement; lead initiatives to automate manual tasks (such as user access provisioning and reporting) and optimize workflows in partnership with the HR AI and Process Optimization team.

• Manage Service Delivery: Own the end-to-end service request intake process through ServiceNow, managing incident and reporting queues, categorization, and routing to ensure timely resolution.

• Oversee Key HR System Support: Ensure the team provides expert support for a diverse set of HR tools, including:

  • Workday: Handle advanced troubleshooting, user security, EIB management, business process changes, and reporting requests.

  • Data & Reporting Tools (GCP): Manage the intake for reporting requests and ensure the team can build and run queries using SQL to extract and manipulate data from our Google Cloud Platform (GCP) data environment.

  • ServiceNow: Act as the system expert for intake, routing, and communication protocols.

  • Learning Systems (Docebo): Manage Tier 1 and Tier 2 support for our Learning Management System.

• Foster Global Collaboration: Serve as the primary liaison between the India Capability Center and the global HR Application teams, ensuring seamless alignment on priorities, process changes, and knowledge transfer.

• Deliver Actionable Insights: Define, track, and report on key operational metrics (KPIs) and system health, utilizing ServiceNow and GCP-based tools to provide stakeholders with clear performance insights.

• Maintain Rigorous Documentation: Uphold a high standard for documentation quality, ensuring all Standard Operating Procedures (SOPs), Knowledge Base Articles (KBAs), and process documents are current, accurate, and accessible.

Your Experience

• 8+ years of progressive experience in Technology Operations, Shared Services, or a Global IT/HR Service Desk environment.

• At least 3+ years of direct people management or team leadership experience.

• Proven success in establishing or managing a shared services or capability center that supports applications and reporting.

• Experience managing a reporting function, with hands-on knowledge of SQL and familiarity with cloud data platforms (e.g., Google Cloud Platform).

• Expert-level knowledge of an enterprise ITSM platform, with direct, in-depth experience in ServiceNow being highly preferred.

• Demonstrated working knowledge of major HR platforms (e.g., Workday, Docebo, or equivalent HRIS/LMS systems).

• Exceptional verbal and written communication skills, with experience managing expectations with senior international stakeholders.

• A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent military experience.

Preferred Qualifications

• Experience in the Cybersecurity or other highly regulated industries.

• ITIL Foundation Certification or equivalent process certification.

• Workday HCM Core, HCM Reporting, or Recruiting Certification

• Experience with process optimization methodologies (e.g., Lean, Six Sigma).

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Designing, developing, and maintaining detection rules to protect against attacks and ensure cloud security compliance.
• Conducting research on emerging cloud services and potential misconfigurations from a security perspective.
• Investigating cloud attack techniques, tactics, and identifying detection methods and mapping them to security frameworks and compliance standards.
• Proposing and implementing security detection rules to enhance our defense mechanisms.
• Actively contributing to ongoing process enhancements in security content development, automation, and deployment practices.
• Engaging in public outreach forums to advocate for best practices and represent our company's commitment to excellence.
• Bonus - Establishing industry thought leadership by publishing insightful blogs on security research.

Your Experience

• Ideal - 5+ years of experience in the security compliance and threat research domain.
• Must have - At least 2 years of hands-on experience in public cloud security and compliance (AWS, GCP, or Azure).
• Must have - Strong command-line skills and troubleshooting experience in Linux environments.
• Highly desirable - Proficiency in Python programming and knowledge of GenAI/LLM based automations.
• Highly desirable - Familiarity with Git version control, CI/CD pipelines, bug tracking tools, etc.
• Highly desirable - Experience with BigQuery, SQL, JSON, REST APIs, Terraform, and similar technologies.

All your information will be kept confidential according to EEO guidelines.

The Team

• Cortex Bangalore team is currently managing two security platforms Prisma Cloud & Cortex Cloud
• We are responsible for managing work for both security platforms which will include working on customers feature requests , technical debt to enhance the stability and performance of the security platforms, customer issues and escalations. Stability of production environment (AWS, GCP). Ongoing releases and patches in production

Key Responsibilities

• Lead the design and implementation of significant features and components within complex backend systems and microservices for our Prisma Cloud & Cortex Cloud
• Develop and implement high-quality, resilient, and scalable backend services primarily using Go, Java and Python
• Drive technical design discussions and decisions for specific features, ensuring solutions meet with overall architectural vision
• Collaborate closely with cross-functional teams, including product management, frontend engineers, security researchers, and SRE, to define, design, and ship new features and platform enhancements
• Contribute to defining and promoting best practices for backend development, testing, and deployment within the organization, particularly for cloud-native security solutions
• Analyze and resolve complex technical challenges and production issues, ensuring the reliability and performance of Prisma Cloud & Cortex Cloud platforms
• Actively participate in code reviews, design reviews, and architectural review
• Stay up-to-date of emerging technologies and industry trends in cloud and backend development, evaluating and recommending their adoption where appropriate

Required Qualifications

• 5+ years of experience in backend software development, with a strong track record of designing and delivering scalable, distributed systems, preferably in a cloud security context
• Expertise in Java, Go and/or Python for backend development
• Strong understanding of software architecture principles, including microservices, event-driven architecture, and distributed systems patterns
• Proven experience with system design, data modeling, and API design (RESTful, gRPC).
• Experience with various database technologies (SQL and NoSQL), message queues (e.g., Kafka, RabbitMQ), and caching solutions
• Good understanding of cloud platforms (GCP, AWS, or Azure) and containerization technologies (Docker, Kubernetes), with an emphasis on security best practices within these environments.
• Excellent problem-solving, analytical, and troubleshooting skills
• Strong communication and collaboration abilities, with a knack for explaining complex technical concepts
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience

All your information will be kept confidential according to EEO guidelines.

Job Summary

We are looking for motivated, smart, hardworking and passionate individuals to join the Next-gen Firewall dataplane team. You will be part of a world-class software engineering team that works on various cutting-edge technologies for the firewall. As a member of a data plane networking software group, you will be responsible for designing and developing the next-generation firewall. You will take ownership for large software components, work with product management on real life customer requirements, apply your knowledge to functional design, utilize your programming skills for efficient and robust implementation, and interact with quality assurance and field support teams in the whole software development cycle. The culture at Palo Alto Networks is creative, dynamic and inspiring to tackle real work Cyber-attacks.

Key Responsibilities

• Responsible for development of NextGen Network Security Components and Protocols for State-of-the-art firewalls deployed at Enterprise, Data Center, Cloud, and Service Provider environments
• Lead the development of L2-L4 network security features, including stateful TCP/UDP inspection, across both hardware and virtual platforms
• Develop scalable flow architecture for packet processing pipeline using DPDK for multi-core platforms and interface with ASIC functions
• Develop scalable software solutions for a distributed session architecture spanning across a cluster of firewalls.
• Support critical customer escalations and provide root cause analysis in a timely manner;
• Work with multi-functional team members on feature requirements, including but not limited to Product Management, QA, Support, etc
• Product visionary, ideas on competitive edge, Effective decision maker, take ownership and independently drive, lead tasks and assignments

Your Experience

• 15+ years of relevant experience.
• Expert in common network protocols such as TCP/IP, IPv4, IPv6, multicast
• Expert in dataplane technologies like DPDK based packet processing and performance tuning along with packet Latency / Loss analysis
• Expert in typical network device features like NAT, ALG, DoS Protection
• Strong experience in packet processing, parsing, networking (L2 -L4) protocols/architecture, Layer-2/Layer-3/Layer-4 packet flow.
• Expert in computer architecture, cybersecurity, distributed systems
• Good to have experience in using Broadcom/Marvell chips for switching, QoS and interface management
• In-depth understanding of common software vulnerabilities and mitigations
• In-depth understanding of linux systems
• Expert C, Python, Shell script programming skills
• Tech lead experience in networking domains
• Strong communication skills to work effectively with multi-functional groups
• Strong Experience in C++/JAVA programming and XML/JSON understanding is desirable
• Can-do attitude and ability to take initiative and drive open issues to completion

Preferred Qualifications

• BS/MS degree in Computer Science/Engineering or equivalent experience

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.