Senior Sales Desk Specialist jobs at Palo Alto in India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

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Your Impact

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Your Experience

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The Team

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All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers.

Your Impact

• Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
• Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Work directly with ETAC and Engineering to get customer issues resolved
• Have a thorough understanding of software release and bug cycles
• Conduct multi-vendor troubleshooting
• Has visibility across the entire organization and Executive Leadership
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc

Your Experience

• 5+ years related experience
• Required experience with TCP IP
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• In-depth experience in routing and switching (OSPF, BGP, VLAN)
• Experience with security (IPSEC, SSL-VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS)
• Excellent written and verbal communication skills
• Knowledge of VM and multi cloud environment is good to have
• Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus
• Advanced certifications such as CCIE/JNCIE/PCNSE - an advantage
• Flexibility to work shift hours as required, including afternoons, evenings, and weekends
• Shift timings: 6:30 AM - 3:30 PM

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Provide broad based operational support to our NextWave partner program, particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders. Examples of inbound requests may involve the following business processes:
• Granting, validating, and troubleshooting access to the partner portal
• Ensuring accurate partner program compliance data
• Deal Registration exception process handling
• Partner Locator (SFDC based tool) data updates and troubleshooting
• Partner applications and onboarding
• Act as liaison for the Global Ecosystem Operations team with cross functional teams such as Finance, theater Sales Ops, Data Governance, and IT.
• Lead and support the defining, implementation, and enablement of business process improvements.
• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
• Assist with tool maintenance and data clean-up projects (SFDC hygiene, etc.)
• Document processes and procedures on an ongoing basis

Your Experience

• Relevant 7+ Years experience managing, investigating, resolving high volume cases using an email based ticketing system or something similar
• Strong customer service skills and attention to detail
• Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization
• Experience collaborating with cross-functional teams
• Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance), data governance / data hygiene activities
• Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders
• Nice to have in a related or similar field, but not required:
• Experience supporting Ecosystem / Channel sales organizations - partners, distributors, cloud service providers, system integrators, etc.
• Experience supporting a partner program and its various components (e.g., onboarding, compliance, deal registration, rebates and incentives, partner master data management, etc.
• Experience identifying Ecosystem process issues, building recommendations and implementing strategies to optimize performance
• Building and distributing enablement and training materials on various sales operations processes
• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are looking for a highly motivated, results oriented Sr. Bid Specialist to join the Global Sales Operations Organization. The Sr. Bid Specialist is responsible for leading the development of proposal responses to the RFx, tenders, pre-sales vendor compliance questionnaires, and security assessments. Responsible for leading and collaborating with matrixed, cross-functional teams to develop content/proposals. Ensure that proposals are compliant with requirements, complete, and compelling.

Your Impact

• Collaborate and partner with Sales Engineering, Sales Operations, Legal, InfoSec, Product Management, and other resources to develop compelling proposal responses for complex opportunities
• Lead the end-to-end proposal development process, from initial RFP/RFQ/RFI review to final submission
• You will develop all proposal response materials including proposal outline, compliance matrix, proposal management plan, proposal kick-off meeting materials, writing templates and plans, and desktop publishing (DTP) of the final response
• Write, edit, proof, organize, format and produce proposals to enhance business development
• Foster strong working relationships with internal stakeholders, and coordinate with subject matter experts (SMEs) to gather and incorporate technical, financial, and operational information
• Identify and mitigate risks related to proposal development and submission
• Ensure win themes, differentiators are included in the proposal and deliver a compelling response to the customer or partner
• Develop reusable and boilerplate content and support maintaining a content repository of proposal material
• Leverage content management platforms, project management applications, and AI to develop content and manage tasks
• Develop timelines and ensure that key deal milestones and deadlines are met
• Be an integral part of a growing team at Palo Alto Networks
• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs.

Your Experience

• 7+ years’ experience managing in delivering compliant, compelling proposal responses to customers in various types of commercial industries and channel partners
• Proven track record of successfully managing and winning competitive proposals.
• Ability to deconstruct requirements and develop a compliance matrix
• Strong business and IT modernization acumen including Cyber Security, Networking, and Artificial Intelligence
• Experience working for a technology company is highly preferred
• Strong verbal and written English communication skills
• Ability to work independently in fast paced environment
• Well-organized with a very high attention to detail and accuracy with data
• Bachelor Degree required or equivalent experience

Preferred Technical and Professional Expertise

• Proven ability to articulate and write compelling, business-outcome focused, value propositions
• Operate independently to develop proposal outlines, compliance matrices, proposal schedules, and provide leadership and direction to cross-functional teams
• Proficient in Microsoft Office, Google Workplace, and Adobe
• Experience in working with cross-functional teams
• Simplicity - must be able to make complex issues easy to understand

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will be at the forefront of feature development for an industry-defining product in the rapidly evolving space of AI Red Teaming. Your responsibilities will include translating complex technical requirements and user needs into intuitive and highly functional user interfaces. This will involve leading the architectural design and implementation of new features, ensuring scalability, performance, and maintainability of the frontend codebase. You will also be instrumental in establishing best practices for frontend development, mentoring junior engineers, and driving technical excellence within the team. This is an exciting opportunity to make a significant impact on a product that is redefining how organizations secure their AI systems.

Your Impact

• Passionate about developing highly graphical and scalable web application features that offer customers insights into their red teaming engagements and provide actionable solution suggestions.
• Work on complex red teaming problems that necessitate an in-depth evaluation of requirements and apply engineering techniques to achieve quality results
• Identify problems and opportunitiess, propose and develop simple and attainable solutions to enhance the team’s development process and product quality
• Be a role model in establishing and implementing engineering best practices, including test-driven development, for red teaming solutions
• Drive collaborative discussions and create synergy among product feature stakeholders to create an amazing red teaming product

Your Experience

• BS/MS degree in Computer Science or equivalent
• Minimum 6 years of related programming experience required
• Expertise in building web-based GUI development with excellent ReactJS, TypeScript, and JavaScript programming skills
• Experienced in modern web frameworks and build tools such as React, Hooks, Webpack, Vite, Storybook and pnpm/yarn
• Experience with Visualization Libraries and building complex dashboards
• Experience with creating responsive web applications
• Ability to work well with a group of senior and junior engineers in a dynamic, fast-paced environment
• Experience with client-side modern build tools, and CI/CD pipelines like GitHub Actions, GitLab Pipelines with Git Version Control
• Good grasp of asynchronous programming
• Closely work with Designers and converted design files to code with quality
• Nice to haves: Familiarity with Micro Frontend architecture patterns
• Experience with building Design System components and scaling
• Experience with Data-Driven Visualization
• Familiarity with Secure by Design patterns and following best security practices
• Experience with UI test frameworks such as Vitest, Jest, react-testing-library and able to troubleshoot system-level integration and performance issues.
• Experience with containerizing applications with Docker and Kubernetes
• Experience with Google Cloud Platform (GCP) is a plus
• Experience with multi-products integration is a plus

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are looking for a Staff C++ Engineer for our Pune Office.

Your Impact

• Lead the charge: Own critical features from conception to deployment, shaping the core of our Chromium-based enterprise browser
• Mastermind innovations: Delve into the intricacies of low-level operating systems, spearheading research and pioneering solutions to bolster enterprise security
• Empower your team: Mentor and guide fellow engineers, sharing your expertise and fostering a collaborative environment where brilliance thrives
• Champion excellence: Set the bar high, driving continuous improvement in processes, tools, and the overall product

Your Experience

• C++ and/or Objective-C virtuoso: 5+ years of wielding endpoint development skills with mastery, tackling complex performance optimizations, multi-threaded/process challenges while maintaining up-to-speed with latest industry standards
• Experience in Core Chrome development, Typescript, Javascript, Chrome extension development.
• Experience in String Object oriented design and object oriented programming.
• Experince in Go expertise, ReactJS
• Exceptional debugging skills, capable of unraveling complexities using a variety of tools on various platforms (Windows, MacOS, Linux)
• Research pioneer: A passion for delving into low-level systems and OS APIs, translating your findings into groundbreaking security solutions
• Leadership instinct: Proven ability to guide and inspire others, fostering a culture of shared ownership and technical excellence
• Communication architect: Articulate your vision clearly and convincingly, collaborate effectively with diverse teams across functions

Additional Advantage

• Chromium champion: Strong understanding of Chromium's internals and a proven track record of contributing to open-source projects
• Familiarity with web browser fundamentals, including concepts like cookies, sandboxing, and profiles
• Experience working with JavaScript and/or building Chrome extensions
• Comprehension of security concepts such as authentication and authorization mechanisms, and experience with security protocols such as OAUTH, OIDC

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate resolution of support tickets. Primary sales tools to be supported will include, but not be limited to Salesforce, Salesforce CPQ (FKA Steel brick), Callidus CPQ, Clari, People.ai, Close Plan, and Callidus Commissions.

Your Impact

• Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, and ClosePlan, Callidus Commissions and other sales tools
• Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Triage Level 2 tickets to the right stakeholders with required information
• Assist in scheduled maintenance of the systems via data migrations
• Maintain the SLA targets
• Manage access and visibility related issues
• Assist with documentation of best practices and usage
• Ability to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations
• Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships
• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs

Your Experience

• At least 7+ years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified
• Salesforce Administrator experience is highly preferred
• Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management
• Experience with sales processes and experience in a sales environment is a plus
• Hands-on experience providing system and tools support to users
• Strong team player with service-oriented attitude and customer focus
• Excellent time management skills
• Quick learner and able to thrive in a fast-paced environment
• Aggressive problem solver
• Excellent written and verbal communication skills
• Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus

All your information will be kept confidential according to EEO guidelines.