Solution Consultant Strategic/ Global Accounts jobs at Palo Alto in France, L'aiguillon-la-presqu'île

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions
• Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers
• Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate
• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions
• Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences
• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
• Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
• Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Your Experience

• 6+ years experience in pre-sales/sales engineering
• Strong understanding of data networking, security architectures, and modern cloud computing environments
• Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred
• Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal
• Creating and delivering technical presentations, workshops, or technical validation engagements
• Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
• Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred
• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
• Proficient in English and French

[Input by recruiter and audited by recruiting specialist]

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact:

• Assist in development of internal infrastructure design for research, development, and testing focused on offensive security.

• Conducts periodic scans of networks to find and detect vulnerabilities.

• Performs client penetration testing to find any vulnerabilities or weaknesses that might be exploited by a malicious party, using open-source, custom, and commercial testing tools.

• Ability to assist in scoping engagements by clearly articulating various penetration approaches and methodologies to audiences ranging from highly technical to executive personnel.

• Report generation that clearly communicates testing and assessment details, results, and remediation recommendations to clients.

• Develop scripts, tools, and methodologies to automate and streamline internal processes and engagements.

• Conducts IT application testing, cybersecurity tool and systems analysis, system and network administration, and systems engineering support for the sustainment of information technology systems. (mobile application testing, penetration testing, application, security, and hardware testing).

• Conduct threat hunting and/or compromise assessment engagements to identify active or dormant indicators of compromise (IoCs) using Crypsis and Palo Alto Networks’ threat hunting tools (and/or client owned hunting instrumentation where applicable).

• Assist Crypsis Leadership in the development of security standards and best practices for the organization and recommend security enhancements as needed.

• Able to conduct cyber risk assessments using frameworks or standards like NIST CSF, ISO 27001/2, PCI, CIS Top 20, CMMC, or other industry measurement tools.

• Conduct cloud penetration testing engagements to assess specific workloads (i.e., AWS, GCP, Azure, containers, or other PaaS and SaaS instances) for vulnerabilities and subsequently attempt to exploit identified weakness after receiving permission from client stakeholders.

• Provide recommendations to clients on specific security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks including response and recovery of a data security breach.

• Ability to perform travel requirements as needed to meet business demands

Your Experience

• 4+ years of professional experience with risk assessment tools, technologies, and methods focused on Information Assurance, Information Systems/Network Security, Infrastructure Design, and Vulnerabilities Assessments.

• Demonstrate a deep understanding of how malicious software works (i.e.-malware, trojans, rootkits, etc.)

• Ability to modify known and/or craft custom exploits manually without dependence on consumer tools such as Metasploit.

• Strong knowledge of tools and techniques used to conduct network, wireless, and web application penetration testing.

• Familiarity with web application penetration testing and code auditing to find security gaps and vulnerabilities.

• Knowledge and experience in conducting cyber risk assessments using industry standards.

• Experience with penetration testing, administering, and troubleshooting major flavors of Linux, Windows, and major cloud IaaS, PaaS, and SaaS providers (i.e., AWS, GCP, and Azure).

• Experience with scripting and editing existing code and programming using one or more of the following: Perl, Python, ruby, bash, C/C++, C#, or Java.

• Experience with security assessment tools, including Nessus, OpenVAS, MobSF. Metasploit, Burp Suite Pro, Cobalt Strike, Bloodhound, and Empire.

• Knowledge of application, database, and web server design and implementation.

• Knowledge of network vulnerability assessments, web and cloud application security testing, network penetration testing, red teaming, security operations, or 'hunt'.

• Knowledge of open security testing standards and projects, including OWASP & MITRE ATT&CK.

• Ability to read and use the results of mobile code, malicious code, and anti-virus software.

• Knowledge of computer forensic tools, technologies, and methods.

• Identified ability to grow into a valuable contributor to the practice and, specifically -

  • have an external presence via public speaking, conferences, and/or publications

  • have credibility, executive presence, and gravitas

  • be able to have a meaningful and rapid delivery contribution

  • have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products

  • be collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team

• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience to meet job requirements and expectations.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Provide IT procurement, configuration, and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and general IT hardware/software

• Base level understanding of IT infrastructure, including networking, and the ability to build, configure, and support them with the guidance from SMEs

• Follow SOP documentation and escalate issues appropriately to higher-level staff

• Manage individual workflow and maintain the current ticket queue via the IT ticketing system

• Develop and maintain productive and professional relationships with the user base

• Plan, coordinate, and support the onsite, online, and hybrid events with IT/AV enabled

Your Experience

• Any degree in tech or related discipline, or equivalent military experience

• Must have 5 to 10 years of relevant work experience in IT admin roles

• Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability, and willingness to learn and cross-train with other IT staff members required

• Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity, including 802.11x, PC and Apple hardware, and mobile devices

• Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.

• Recent involvement in supporting large group events with IT/AV equipment operation

• Experience with office space IT Facility design, build, and maintenance support

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

This position calls for someone who possesses strong communication and problem-solving skills, learns fast and feels confident in a dynamic environment, where decisions are made under the pressure of tight deadlines and inline with various rules of engagement. This person works proactively to drive results, is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

• Act as trusted advisor and partner to Sales teams who offers valuable feedback on contract requirements, deal structure, business terms and identifies potential risks and/or opportunities that can affect performance, future growth and strategic positioning
• Proactively engage in and help Sales teams navigate strategic deals to successful closure, acting as one-touch resource, responsible for liaising with all parties involved in the agreement process (Finance, Legal, Revenue, Order Management, etc.) on behalf of sales
• Where necessary, craft bespoke deal structures in close collaboration with cross-functional stakeholders to secure decision support on possible solutions and aid the drafting of relevant paperwork needed for successful closure
• Provide Senior Leadership with financial models, deal health information and analysis of the commercial and operational requirements to facilitate the risk/reward profile assessment of the opportunities
• Understand gross margin analysis, SSP compliance rules and the impact of any non standard terms on strategic deals, including Enterprise Agreements
• Review and approve non-standard pricing requests and ensure all required approvals, are obtained and clearly documented
• Ensure that all deals adhere to the internal revenue recognition policies and operational guidelines
• Expert in quoting, understanding the portfolio and product interdependencies
• Comply with various Rules of Engagement and keep up to date product knowledge
• Evaluate current processes and offer recommendations for areas of improvement
• Complete ad-hoc projects as required

Preferred Qualifications

• Bachelor Degree in Business Administration or related desirable
• Experience in commercial management, sales operations, finance, accounting or related experience within the software / tech industry
• Strong communication, organizational and problem-solving skills
• Demonstrated capability to build strong working relationships with internal business units
• Experience in working in multi-cultural environment and as part of a team
• Experience in building bespoke commercial models to address specific deal requirements
• Ability to work independently and efficiently in fast paced environment, handling multiple deal elements or parallel deals simultaneously
• Ability to make quick decisions to meet tight deadlines, while remaining diligent and keeping a sound audit record
• Experience in data analysis, financial modeling and margin assessment
• Intermediate/advanced Salesforce.com and G-Suite skills (highly recommended)
• Fluency in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.

Your Impact

• Respond to user-reported issues in adherence to established Service Level Agreements

• Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions

• Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise

• Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix

• Provide timely feedback into the development process on customer-reported product problems

• Document actions to effectively communicate information internally and to customers

• Facilitate root cause investigations and manage the implementation of corrective and preventative measures

Your Experience

• Previous experience with Endpoint Security software is required
• SIEM experience, including -
• Deep understanding of how SIEMs works
• Experience in creating custom collections and data parsing
• Experience in creating complex correlation rules, reports and dashboard
• Experience in integration and implementation of SIEMs
• Experience working with EDR tools
• Experience with strong communication and customer service skills
• Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
• Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
• 4+ years of experience as a Support Engineer
• Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
• Excellent written and verbal communication skills
• Strong customer advocacy skills and experience, ability to work in difficult customer situations
• Knowledge of Cloud infrastructure a plus
• Experience in incident response a plus
• Experience with scripting a plus
• Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus
• Fluent English is mandatory / Spanish or French or German are an advantage

You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.