Major Account Manager - Federal Government jobs at Palo Alto in Australia

Being the cybersecurity partner of choice, protecting our digital way of life.

Operational Leadership and Team Management:

• Guide the daily activities of a team of Technical Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency

• Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives

• Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

• Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes

• Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered

• Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

• Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs

• Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions

• Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

• Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support

• Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

• Provide weekend and holiday on-call support on an as-needed basis

Leadership and Management:

• 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment

• Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements

• Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

• Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments

• Experience in Endpoint and Cloud Security industries, familiarity in Cloud services providers (AWS, Azure, GCP, Oracle, etc) and understanding of how Support engineering works in SaaS business model

Collaboration and Communication:

• Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability

• Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)

• Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Recruit and hire new Solutions Consultants into the territory, hiring the best talent in the industry

• Responsible for training, mentoring, and reviewing employees on your team, keeping them engaged and successful in their careers

• Support field Solutions Consultant team in complex evaluations, problem-solving and challenging customer environments

• Leads and coaches team on successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.

• Define, create and monitor individual development plans for your team

• Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.

• Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process

• Drive Palo Alto Networks Platformization efforts within your accounts.

• Work closely with the Domain Specialist Manager to ensure optimal use of resources and align the required resources to the projects you are handling

• Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise

• Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business

• Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO

• Discuss competitor products in the marketplace and positions ours as the best alternative

• Working with Product Management, Technical Marketing, and R&D to build requirements and product features for our large customers and provide feedback from customers

• 50-75% travel within the region

• Work with your sales counterpart (DSM) to develop a technical strategy that accelerates growth. Identify key verticals, markets, use cases, and solutions to focus on, and devise a comprehensive strategy and engagement model tailored to your region or district.

Your Experience

• Experience as a pre-sales System Engineer Manager

• Experience as a Senior System Engineer/Specialist

• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products

• Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer base

• Experience in selling, designing, implementing or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies

• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions

• Strong communication (written and verbal) and presentation skills

• Quota driven attitude focused on client's best solution by being a trusted advisor

• Proficient in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the Major Account Manager for the Australian Defence at Palo Alto Networks, you will hold a critical individual contributor role, responsible for driving sales growth and expanding our market presence in the specified region. You will take charge of managing top-tier major and strategic accounts, building strong relationships with key executives, and achieving sales quotas and Key Performance Indicators (KPIs). This role requires exceptional leadership, strategic vision, and a deep understanding of cybersecurity solutions within the Federal Government.

Your Impact

• Develop and execute Go-To-Market strategies within the Australian Defence, aligning with Palo Alto Networks' overall business objectives
• Engage in direct sales activities, managing major and strategic accounts while building strong relationships with key decision-makers
• Drive revenue growth by exceeding sales targets, identifying new business opportunities, and driving sales engagements to successful closure
• Demonstrate a deep understanding of the cybersecurity landscape within the specified region, leveraging this knowledge to articulate the unique value of Palo Alto Networks' solutions to customers
• Collaborate with cross-functional teams, including Marketing, Product, and Engineering, to deliver tailored solutions that address customer needs effectively
• Act as a trusted advisor to customers, providing cybersecurity expertise and strategic guidance to support their business objectives
• Leverage your entrepreneurial mindset to identify and pursue growth opportunities, establish partnerships, and drive long-term success

Your Experience

• Bachelor's degree or equivalent practical experience or equivalent military experience required
• Minimum of 10 years of successful experience in technology-related sales or business development at a business-to-business (B2B) software company
• Proven track record as a top-performing individual contributor, consistently exceeding sales targets and achieving significant revenue growth
• Strong understanding of the Australian Defence, including key players, customer needs, and competitive landscape
• Experience selling cybersecurity solutions or related technologies to defence organisations, federal government agencies, and enterprises in the specified region
• Excellent communication, negotiation, and presentation skills, with the ability to engage and influence C-level executives and key stakeholders
• Demonstrated ability to develop and execute strategic sales plans, manage complex sales cycles, and close high-value deals independently
• Entrepreneurial mindset with a focus on continuous improvement and innovative approaches to sales

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer

• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers

• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions

• Create clear goals and complete accurate forecasting through developing a detailed territory plan

• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account

• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

• Travel as necessary within your territory, and to company-wide meetings

Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred

• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques

• Technical aptitude for understanding how technology products and solutions solve business problems

• Identifies problems, reviews data, determines the root causes, and provides scalable solutions

• Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers

• Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process

• Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes

• Excellent time management skills, and work with high levels of autonomy and self-direction

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer

• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers

• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions

• Create clear goals and complete accurate forecasting through developing a detailed territory plan

• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account

• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

• Travel as necessary within your territory, and to company-wide meetings

Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred

• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques

• Technical aptitude for understanding how technology products and solutions solve business problems

• Identifies problems, reviews data, determines the root causes, and provides scalable solutions

• Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers

• Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process

• Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes

• Excellent time management skills, and work with high levels of autonomy and self-direction

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Working hand-in-hand with a Domain Consultant, you will be responsible for delivering new clients in our growing territories. You are the primary point-of-contact for all accounts and are accountable for delivering at above quota sales performance in your region. You are motivated by a hunger to tackle critically difficult challenges that face our clients. You develop trusted relationships at a high, executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, particularly our SASE (Secure Access Service Edge) solutions, and are able to help identify areas that can be resolved by Palo Alto Networks solutions.

Your Impact

• Develop and maintain detailed account profiles including organisational charts for all accounts to be reviewed by management on a quarterly basis
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that affect target markets
• Develop market strategies and goals for each product and service - understand the strategies, goals, and objectives of accounts
• Lead coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)
• Take full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles from initial contact through the procurement process

Your Experience

• IT sales experience as a direct/individual contributor
• Have sold network infrastructure-based security & networking solutions including but not limited to - SASE, SD-WAN, CASB, Remote Access, Firewalls, ZTNA, Digital Experience
• Management & Security Proxies
• Sales excellence - ability to demonstrate planning, strategy, qualification and execution
• Knowledge of how specific industries might use security & connectivity solutions
• A go-getter mentality
• Excellent communication skills including strong verbal and written skills

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer

• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers

• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions

• Create clear goals and complete accurate forecasting through developing a detailed territory plan

• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account

• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

• Travel as necessary within your territory, and to company-wide meetings

Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred

• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques

• Technical aptitude for understanding how technology products and solutions solve business problems

• Identifies problems, reviews data, determines the root causes, and provides scalable solutions

• Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers

• Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process

• Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes

• Excellent time management skills, and work with high levels of autonomy and self-direction

All your information will be kept confidential according to EEO guidelines.