Candidate Profile:

• Provides outstanding customer service

• Ability to handle difficult or sensitive situations with diplomacy and tact

• Very good verbal and written communication skills.

• Bilingual in English and Spanish

Applied Technologies - knowledge / experience in one or more of:

• ERP Applications – General Ledger, Account Receivables, Account Payables, Fixed Assets, Subledger Accounting, Tax (Fusion, Oracle EBS, PeopleSoft or JD Edwards Application)

• OBIEE, OBIA, BI Publisher, OTBI

• Oracle (Hyperion) Essbase or Financial Reporting

Foundational Technologies - knowledge / experience in one or more of:

• Application Server Architecture (WebLogic Server)

• Java

• XML

• SQL

• PL/SQL

Analytical Skills:

• Ready to perform in an ever changing environment with a can-do attitude

• Must have well-developed troubleshooting skills and preferably a support background

• Ability to analyze details, log/trace files, work with incomplete or ambiguous data to fix issues

• Ability to test/replicate the issue in labs and provide adequate support to customers

Top 4 skills in the ideal candidate:

1. Troubleshooting experience (Detail Oriented Mindset)

1. Experience with an Enterprise Resource Planning (ERP) Application

1. Java experience (SOA connections / web services / web applications)

1. Excellent communication skills