Services Support Executive - Emea Fixed Term jobs at Nvidia in United Kingdom, Southampton

Fixed term duration: 12 months

What you'll be doing:

• Drive and grow the EMEA Enterprise renewals business, identify trends, report on progress or areas of improvement and implement

• Educate our partners, assist customers and operations teams on our renewal processes and drive efficiency improvements where applicable

• Point of contact & handling of blocking issues for field teams, customers and partners throughout the renewal process

• Complex problem resolution for Enterprise product orders and customer experience across customers, partners & internal team members

• Manage all renewal tasks in a region, from quoting to order submission.

• Participate in quarterly service business reviews and help to refine metrics and reporting. Maintain pipeline hygiene in Salesforce.com to improve reporting accuracy and data cleanliness.

What we need to see:

• Experience in renewals and/or sales operations, preferably with hardware and software offerings.

• 5+ years of experience.

• Bachelors degree in a related discipline or equivalent experience.

• Strong Salesforce.com skills, preferably with Lightning. CPQ experience is helpful.

• Highly motivated individual with the ability to influence and move opportunities to closure.

• Experience in a fast-paced, high-transaction sales environment.

• Affinity with IT, Enterprise Support, Customer Experience, Renewal Business

• Familiarity with Nvidia technology ideally, but general computing/IT is ok

• Proven track record to be self-directed and work with minimal direction

Ways to stand out from the crowd:

• Curiosity about presentations and effectively communicate key points in sophisticated situations using data

• Ability to prioritise and self-educate on relevant topics accordingly

• An affinity with technology and technical subjects

• Analytical approach to solving problems and driving improvements

• Willingness to roll up your sleeves and go out of your comfort zone to get the job done.

What you'll be doing:

• Work with financial institutions and their technology ecosystem in leveraging NVIDIA's advanced technologies

• Provide technical guidance and support to internal teams and external stakeholders, ensuring effective ideation, research and developing solution prototypes, followed by a successful deployment.

• Work closely with product management, engineering, applied research and sales teams to develop and deliver comprehensive solutions.

• Stay updated on industry trends and advancements in hardware technologies to continually improve and innovate NVIDIA's software and data center solutions.

What we need to see:

• BS/MS/PhD degree in Machine Learning, Computer Science, or related technical field.

• Minimum of 5 years of experience in AI and accelerated technologies.

• Background working within Financial Services firms.

• Expertise in writing code for training and/or inference for NVIDIA GPUs.

• Capable of working in a constantly evolving environment without losing focus.

• Self-starter with a passion for continuous learning and sharing findings across the team.

Ways to stand out from the crowd:

• Demonstrated understanding of how GPU acceleration can be applied to financial workloads.

• Knowledge of software-defined infrastructure and orchestration tools (Kubernetes, OpenStack).

• Proficiency in cloud platforms (AWS, Azure, Google Cloud) and hybrid cloud solutions.

• Understanding of HPC systems: data center design, high speed interconnect InfiniBand, Cluster Storage and Scheduling related design and/or management experience.

What you’ll be doing:

• Engage the HCLS AI Startup Community in the UK, France, and the Nordics - Build and scale programs that connect regional HCLS startups to NVIDIA technologies, building from NVIDIA’s Inception programs, regional hubs, accelerators, and events efficiently at scale.

• Engage regional Venture Capital firms and funding entities at scale - Extend NVIDIA programs to regional VCs and other HCLS AI investors, engaging them to scale and accelerate adoption of NVIDIA technology to startups.

• Drive Regional Strategy, Execution, and Operational Excellence - Develop and execute regional strategies; define and track operational metrics to continuously improve startup and VC engagement at scale.

• Act as Regional Interface and SME - Serve as NVIDIA’s subject matter expert and main interface for the HCLS startup ecosystem in the UK, France and the Nordics, surfacing feedback and ensuring alignment with global teams.

• Ability to navigate fast-moving startup ecosystems, understands how to engage the HCLS startup community in the UK, France, and Nordic regions, including VCs and accelerators, and brings the creativity and intensity to lead teams, engage founders, and scale developer impact across the region.

What we need to see:

• 12 years + of experience in developing and delivering startup engagement programs at scale, developer relations, business development, or startup ecosystems

• Bachelors in a related degree of equivalent experience.

• Deep understanding of [EMEA] HCLS startup and VC communities

• Track record of building and scaling developer or startup engagement programs

• Strong communication and program management skills

Ways to stand out from the crowd:

• Knowledge of AI, machine learning, or HPC technologies

• Experience with regional VC, incubator hub, etc

• Familiarity with region’s major startup hubs (UK, France, Nordics)

NVIDIA is at the forefront of AI and accelerated computing, widely regarded as one of the most innovative companies in technology. You will have the opportunity to:

• Work with ground breaking technology crafting the future of AI and startups

• Build communities and programs that empower thousands of developers

• Collaborate in a culture that values creativity, autonomy, and impact

What you’ll be doing:

• Engage energy industry customers to develop a deep understanding of their goals, strategies, and technical and business needs – and help to define and deliver high-value solutions that meet these needs,

• Be main central point for Energy ecosystem connection of influencers, system integrators, solution providers, start-ups, growth companies, and enterprises

• Partner with geography sales teams to drive demand of our platform. You will need to codify the customer value proposition and define the core sales and marketing tools, and training

• Lead a virtual team of technical, business, and marketing resources across NVIDIA and our business partners to drive mutual success

• Build partner and customer references and case studies

• Watch for and develop emerging use cases to help cultivate new vertical opportunities

• Leverage success to foster community marketing & business development. Communicate and implement success stories working with campaign, corporate, & partner marketing teams

• Attend energy industry events to represent NVIDIA and recruit and engage the ecosystem

What we need to see:

• Bachelor’s degree or equivalent experience from a leading University, Master’s/MBA or meaningful experience.

• 10+ years or significant work experience, with the energy vertical.

• 2+ years of leadership experience

• Quantify the market opportunity, craft a strategy, define initiatives and outcomes, and orchestrate resources to achieve those outcomes. You must have the ability to analyze and segment market opportunities and develop strategic business plans around them

• Deep knowledge of energy industry business development, and driving adoption and growth of a technology-based solutions both in the space of HPC and AI

• Excellent written, verbal and presentation communication skills are a crucial requirement. Candidates must work comfortably across all major internal functional areas (engineering, sales, marketing, executives), as well as external partners, customers, and content developers

• Outstanding understanding of Energy applications (across different sub-industries: oil and gas, electricity, etc.), datacenter servers, cloud services, and embedded

Ways to stand out from the crowd:

• Large contact network in the Energy sector

• Good knowledge of the regional ecosystem

• Machine learning, data analytics, and artificial intelligence experience preferred

• Innovative and creative flair, yet able to follow operational process discipline

What you'll be doing:

• Work with trading firms and banks in leveraging NVIDIA’s advanced technologies

• Implement sustainable data center architectures that optimize energy efficiency and reduce environmental impact.

• Provide technical guidance and support to internal teams and external stakeholders, ensuring successful deployment and operation of sustainable data center solutions.

• Work closely with product management, engineering, and sales teams to develop and deliver comprehensive solutions.

• Stay updated on industry trends and advancements in hardware technologies to continually improve and innovate NVIDIA’s data center solutions.

What we need to see:

• BS/MS/PhD degree in Machine Learning, Computer Science, or related technical field.

• Minimum of 5 years of experience in AI and accelerated technologies.

• Proven experience working within Financial Services firms

• Experience with NVIDIA GPUs and related software stacks (CUDA, TensorRT, etc.).

• Proficiency in cloud platforms (AWS, Azure, Google Cloud) and hybrid cloud solutions.

• Understanding of sustainability practices for data centers including managing IT carbon footprint.

• Experience with liquid coolingtechnologies/practices.

• Solid written and oral communications skills and familiarity with collaborative environments.

Ways to stand out from the crowd:

• Ability to integrate sustainability considerations into data center designs and operations

• Knowledge of MLOps technologies

• Knowledge of software-defined infrastructure and orchestration tools (Kubernetes, OpenStack).

What you’ll be doing:

• Work with diverse partners across both NVIDIA internal teams and our external partner ecosystem to drive the execution of online and in-person hackathons, bootcamps, and community.

• Act as a trusted advisor to guide partners through the hackathon and bootcamp event planning process, including goal definition, timelines and requirements, communications, and event support.

• Lead all planning meetings from start to finish to keep all partners engaged and aligned.

• Responsible for facilitating application, registration, and notification processes for each event.

• Provide event support to moderate, manage online tools, and drive logistics for in-person events when needed.

• Responsible for data collection, management, reporting.

What we need to see:

• 5+ years of experience in technical event management, including event logistics, service requirements, timelines, communications, and staffing.

• Bachelor’s or Master’s degree, Business or Marketing major preferred.

• Passionate about educating people, while managing data and projects.

• Ability to work in a constantly evolving environment with multiple events in a variety of time zones happening at the same time.

• Ability to mitigate conflicts and address problems under tight deadlines.

• Proficient in XLS automation and familiar with HTML.

• Ability to multitask, be detailed oriented and very organized while meeting tight deadlines and driving complex teams

• Excellent verbal, written communication, and interpersonal skills.

Ways to stand out from the crowd:

• Computer Science or Engineering degree.

• Experience with Salesforce.

• Experience in facilitating group training events.

• Experience with C/C++, Fortran, Python or other programming languages.

• Fast learner interested in taking the program to the next level.