Senior Security Consultant jobs at Nokia in Malaysia

• Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.
• Lead Software Upgrade Strategy & Planning.
• Provides analysis of product release notes and alerts to the customer.
• Lead complex Case Handling analysis & troubleshooting when required.
• Be the Technical customer voice and advisor.
• Provides technical guidance for upgrades / retrofits, if within the scope of Care portfolio.
• Analyze solution compatibility matrix and recommend actions during SW lifecycle.
• Ensures disaster recovery restoration process in place for the installed base, when applicable

• Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related field is required, with an advanced degree preferred and 8 years of expertise in the Core network domain for mobile telecommunications, specializing in the design, deployment, integration, troubleshooting and performance optimization of 3G/4G/5G networks and IP connectivity.
• Comprehensive knowledge of Core Network functions such as IMS VoX, SDM, MSS& MGW, CS Core, PCRF, as well as Packet Core 4G/5G, DRA&DNS, Cloud Infra, Open stack, Open shift, NCS.
• A strong understanding of 3GPP standards, network architecture, protocols, and call flows, including TCP/IP, routing/switching, telecom/IT network security, network management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, Unix and Linux platforms, virtualization, and public/telco cloud is required.
• Proficiency in network management and monitoring tools is essential. Experience with cloud-native technologies, VNF/CNF, microservices, containers, and virtualization technologies such as Docker, Kubernetes (K8s). The candidate should be experienced with Linux and Windows operating systems, including scripting languages like shell and Python, and possess knowledge of DevOps and CI/CD methodologies.
• Experience in providing customer support, utilizing helpdesk tools (e.g., Salesforce) and processes to manage incidents and resolve customer issues is required and participation in a 24/7 on-call support rotation to ensure timely resolution of critical issues.
• Strong leadership and interpersonal skills, are essential.
• The candidate should have experience managing escalations across cross-functional teams and coordinating resources to resolve issues.
• Excellent written and spoken English and Spanish communication skills are required, with the ability to convey complex technical ideas in writing, presentations, and face-to-face meetings.
• Knowledge of project management principles and methodologies, as well as an understanding of customer service concepts, tools, and processes, is necessary.
• Proficiency in various Microsoft Office apps.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

The Senior Security Consultant will contribute and update specific areas of the consulting portfolio / services, from conception to scale-up or sell-through.

• Grow Asian Security Consulting Market: Identify and create new opportunities through consulting, customer relationship management, and cross-selling.
• Enhance Customer Satisfaction: Provide excellent insights into customer strategy and demand, improving security loyalty, brand perception, and reputation.
• Understand Customer Needs: Identify and interpret customers' security business needs.
• Develop Security Consulting Sales: Drive sales growth in the APJ region.
• Lead Security Consulting Portfolio: Take responsibility for the portfolio, drive customer engagements, and manage sales.
• Perform Security Reviews: Independently conduct security reviews of customer systems, applications, and integrations.
• Provide Recommendations & Solutions: Articulate findings to stakeholders, offer defensible recommendations, and negotiate remediation plans.
• Lead Consultative Engagements: Work with key customers to refine security consulting capabilities for maximum satisfaction and competitive differentiation.
• Contribute to Sales & Marketing: Create sales/marketing plans and collateral, including competitive analysis, presentations, whitepapers, case studies, and value proposition messages.
• Collaborate with Teams: Maintain close contact with sales, sales support, R&D, and supply chain teams.

You have:

• Excellent insight into customer strategy and demand addressed by security advisories
• Ability and flexibility to develop and deliver presentations to a wide variety of audiences and to define and participate in conferences, trade shows
• Strong consulting skills to work with both, external and internal customers and suppliers including excellent written and verbal communications skills; ability to communicate technology strategy and architecture approach to engineers, sales, and customers
• High energy and willingness to work in a fast-paced and dynamic environment highly independent
• 7+ years of expertise in (telco) security area including industry certifications in the security space (CISSP, CISA, CEH or similar) incl. Knowledge of security technologies, devices and countermeasures as well as the risk & threats they are designed to counter

It will be good if you also had:

• Knowledge and understanding of security controls across all security domains such as access management, encryptions, vulnerability management, authentication and authorization, network security (IPS/IDS/DLP/Gen-2 firewalls/2FA, etc.), physical security, etc.
• Good grasp of NIST, PCI, ISO and SOC security guidance’s and documents

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark