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You're a natural leader, a motivator and always up for a challenge. Nike is looking for the next

you provide world-class service to the consumer using the four service principles:

Credible Athletes equip consumers through product and service knowledge and expertise.

you are passionate about Nike products and services. You will demonstrate enthusiasm and eagerness to learn the fundamentals of all store Athlete roles, including but not limited to Service, Visual Presentation, and Stockroom. You will deliver the best possible service and attention to all consumers. Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning. You will develop positive relationships with consumers and teammates and be an active member of the store community by attending and supporting store events. You will model reliability and flexibility by being able to work varied hours and days to meet the needs of the business. You will maintain knowledge of various store departments and be available to operate the cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary.

WHAT YOU BRING

• Must have or be pursuing a High School diploma or GED
• Able to perform basic math functions, including addition, subtraction, multiplication, and division
• Able to effectively communicate in verbal and written English
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time
• Able to accomplish multiple tasks in a fast-paced environment
• Able to work effectively with others in a team-oriented environment and provide excellent customer service
• One or more years of customer service and/or retail experience preferred

Without you, we’d just be collectors of our own stuff.As a
Sales Associateyou will be responsible for driving the selling efforts and customer relationships in Converse stores through excelling in customer service and selling techniques, while supporting merchandising and product flow. We’re Looking for someone who:

IS THE BEST OF THE BEST: Coachable, goal and career-oriented, and a learner who is innovative & influential to others.

PLAYS BY THE RULES: Professional who shows up each day with a high level of integrity and reliability, is task-focused & does the right thing.

Responsibilities:

• Create a fun, energetic environment for our customers
• Consistently perform to operational and merchandising standards
• Partner with teammates on tasks, processes, merchandising and product flow opportunities
• Ensure basic understanding of footwear, apparel and accessories
• Support superior standards around store cleanliness and store safety
• Acts in accordance with store policies and procedures at all times.
• Maintain consistent attendance in accordance with Converse Attendance Expectations and Retail Conduct Expectations.
  

Qualifications:

• 1-2 years of customer service and/or retail experience preferred
• Must be able to perform all retail floor functions including standing for extended periods, climb ladders, stock/retrieve/ merchandise, and unload shipments
• Ability to effectively communicate with employees and customers
• Able to accomplish multiple tasks in a fast-paced environment
• Able to work effectively with others in a team-oriented environment and provide excellent customer service
• Must perform basic retail math and have basic computer skills.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

PRODUCT, SERVICE & OPERATIONS BASICS EDUCATION

• Execute Store Operations training sessions, using all the materials provided by Geo and Territory NAX leaders. Execute EKIN in Store and Virtual trialing events, following APLA and territory EKIN guardrails.
• Execute Product, Services and Digital Innovation certification workshops and experiences for Firstline across the defined doors, in alignment with seasonal Territory EKIN calendar and NAX leaders guidance.
• Facilitate Rookie Training Camp and execute Training experiences during Onboarding for new store teams, in alignment with standard Onboarding agendas provided by APLA NAX team.
• Conduct Train-the-Trainer sessions with store leaders and in store trainers, as needed.
• Use the seasonal training calendar, onboarding cadence, global /geo program rollouts and initiatives and quarterly livestream to determine area/district training strategies, plans and needs.

TRACK, MEASURE AND REPORT

• Gather feedback to ensure the successful completion of training.
• Observe skills and behaviors in action to determine impact and effectiveness of training efforts.
• Identify gaps in knowledge, skill and performance and provide training recommendations.
• Partner with Store Leaders to monitor the effectiveness of training and influence improvements by providing direct feedback to Field Leaders and Territory NAX partners.

MAKE SPORT AS DAILY HABIT & COMMUNITY IMPACT

• Serve and inspire all store athletes. Promote and help store athletes to make sport a daily habit.
• Educate and incentivize Firstline about Nike APPs usage (NRC, NTC)
• Become a Nike Community Ambassador and include GYB platform education in events and store visits content.

MEMBERSHIP & O20 BASICS

• Elevate A15 and other global and geo training content formats in store experiences and trainings.
• Promote education and usage of Nike APP among Firstline team.

• Key relationship with Field Leader and NAX )
• Officially reports to Field Leader or host Head Coach in the me Portal (Nike Owned stores)
• Field Leader or host Head Coach to manage onboarding and CFE, development in partnership with the Territory NAX team
• Recommended length of time in role is 18-24 months
• Coach or higher
• Ability to travel to other stores within Territory
• Ability to participate in weekly meetings or conference calls
• Excellent written and verbal communication skills
• Willingness to undertake Full Time role

WHO YOU’LL WORK WITH

The Senior Manager Retail Stores will lead a team of Head Coaches (Store Managers) , reporting directly into the Retail Director. You will actively partner with cross functional partners such as: Sr Retail Leadership, Value & Inline Store Leadership and functional leadership in Design, Real Estate, Construction, Merchandising, Demand & Supply Management, People Solutions and Digital teams.

Requirements for this role include:

• Proven retail management experience, either through managing a portfolio of stores (4-8 stores) or experience high complexity/value multi-store projects.
• Experience in developing and executing successful retail strategies.
• Ability to lead and inspire teams, fostering a collaborative and engaging work environment with skills in team building and employee development, ensuring high levels of engagement and performance.
• Demonstrated success in delivering strategic initiatives aligned with future marketplace development, with strong capabilities in analyzing commercial data and market trends.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong retail business acumen, including advanced understanding of retail financials, operations, inventory management, supply chain logistics, product assortment, loss prevention, consumer market intelligence, and operational excellence standards.
• Results-driven mindset with a proven track record in achieving sales targets and KPIs.
• Exceptional verbal and written communication skills.
• Native proficiency in Spanish and business proficiency in English.
• Proficiency in MS Office programs and retail-specific applications.

WHAT YOU’LL WORK ON

You will be accountable for multiple stores in ensuring that retail business objectives are met and customers receive exceptional service. By applying retail business leadership, you will enhance performance and innovation, fostering a culture of excellence and continuous improvement.

Business

• Cascade and drive the Nike Direct strategy within assigned cluster of stores ensuring best practice sharing amongst peers.

• Analyze financial reports to identify opportunities for improving store profitability in partnership with Head Coaches (Store Managers).
• Evaluate labor data on efficiencies to ensure adherence to labor hours budgets and signal opportunities to optimize labor budgets within assigned cluster of stores.
• Assess weekly trade metrics and identify store-specific actions to boost performance.

Service & Selling

• Execute Service & Selling initiatives in assigned cluster of stores.
• Drives adoption of Nike’s service and selling framework (SOLE). Measure & assess the adoption of SOLE in regular store visits and provide guidance to maximize its effectiveness.
• Regularly evaluate store service survey results and address trends with store managers.
• Ensure sales floor initiatives are activated successfully in stores.

Talent & Culture

• Responsible for all people management-related matters, including hiring, onboarding, performance excellence in partnership with Head Coaches (Store Managers).

• Coach and develop Head Coaches (Store Managers) to elevate their performance ensure Head Coaches are coaching & developing teammates within stores based on Nike’s frameworks.

• Ensure store teams are inspired, engaged and motivated by ensuring training programs are rolled out across stores -based skills gap analysis- to support team development and recognition.

Operational Excellence

• Manage organizational effectiveness reviews to ensure all stores are meeting corporate expectations.
• Facilitate the roll out of new operational programs in stores and provide feedback on opportunities for improvement of respective programs.
• Perform regular reviews of operational dashboards to ensure their stores are meeting expectations. Ensure operational KPIs inclusive operational dashboards and loss prevention are met across assigned cluster of stores.

Brand

• Maintain Nike brand standards in stores.