Lead Fraud Business Analyst Actimize jobs at Nice

How will you make an impact?

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
• Establish relationships and effectively communicate with key members of client team including business users and management personnel.
• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
• Develop, implement and maintain standard practices for client implementations aligned with the Essentials TAM operating model
• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders
• Create & manage project plans. Define project schedules, allocate resources and monitor progress.
• Get involved in project at high level for functional and technical aspects.
• Co-ordination of multiple projects amongst different internal teams and stake holders.
• Align project objectives with company goals, and make sure project team is clear on objective
• May require some travel to client sites – approximately 10%

Have you got what it takes?

• Possess excellent organizational and communication skills.
• Strong ability to use facts and data to influence decisions
• Ability to prioritize and make appropriate decisions.
• Proven ability to meet deadlines and maintain quality standards.
• Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.
• Ability to interact effectively with all levels of management and customers.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• 5+ years of experience in service delivery environment and project management.
• BS Degree in computer science, engineering or work equivalence.

You will have an advantage if you also have:

• Experience/knowledge of Actimize solutions.

About Actimize

PS Manager
Individual Contributor

As Backend Software Engineer, you will play a key role in building and enhancing robust backend systems that support critical business applications for Fraud Prevention and Anti-money Laundering. The ideal candidate is experienced, self-driven, and has a strong grasp of modern backend technologies.

How will you make an impact?

• Design, develop, and maintain backend services and APIs
• Collaborate with frontend developers, product managers, and other stakeholders to build scalable solutions
• Ensure high-quality code through testing, code reviews, and adherence to best practices
• Optimize application performance and troubleshoot issues
• Participate in an agile development environment, attending daily stand-ups and contributing to sprint planning

Have you got what it takes?

• Bachelor’s degree or higher in Computer Science or related field
• 2+ years of experience in backend development
• Strong Proficiency in Java, Python and object oriented programming
• Strong proficiency of relational databases (MySQL, PostgreSQL, etc.)
• Experience developing and consuming RESTful APIs
• Familiarity with message queues such as Kafka or RabbitMQ
• Proven ability to work in an agile development environment
• Experience with CI/CD pipelines and tools like Jenkins, Docker, or Kubernetes
• Experience using AWS cloud infrastructure

You will have an advantage if you also have:

• Experience developing LLM-based applications
• Familiarity with vector databases (such as pgvector, ChromaDB etc)
• Experience with Github Copilot

Manager, Engineering, Actimize
Individual Contributor

Pipeline Management & Bookings Forecasting

• Own the end-to-end management of the sales pipeline for vertical markets, ensuring data integrity, visibility, and actionable insights.
• Collaborate closely with Sales Leadership and Revenue Operations to produce accurate weekly, monthly, and quarterly bookings forecasts.
• Proactively identify gaps, risks, and opportunities in the pipeline; recommend strategic actions to meet or exceed targets.
• Develop and maintain robust forecasting models that integrate sales trends, market dynamics, and seasonal behavior.

Strategic Data Analytics & Performance Metrics

• Design and lead analytical initiatives that uncover performance trends, customer behaviors, and market opportunities.
• Create and maintain dashboards, scorecards, and KPIs that align with vertical goals and executive reporting requirements.
• Conduct deep-dive analyses to inform strategic decisions, such as segmentation effectiveness, win/loss rates, and product adoption patterns.
• Partner with the Business Intelligence team to automate data flows and ensure reliable, scalable reporting.

Commercial Finance Partnership

• Work cross-functionally with the Finance team to develop business cases, evaluate deal structures, and guide commercial decision-making.
• Drive alignment between bookings forecasts and financial plans, including revenue recognition and margin optimization.
• Support planning cycles (annual, quarterly) with financial modeling, budget tracking, and scenario analysis.
• Provide financial insights to Sales and GTM teams to inform investment prioritization and incentive design.

Strategy Development & Execution

• Partner with Vertical Market Leaders to define strategic priorities, growth initiatives, and operational plans.
• Lead execution of strategic projects, such as market expansion, cross-sell initiatives, or AI-driven solution rollouts.
• Conduct competitive benchmarking and market analysis to support go-to-market strategies and vertical differentiation.
• Monitor progress against strategic objectives and provide regular performance updates to executive stakeholders.

Operational Efficiency & Process Optimization

• Identify and implement process improvements across pipeline management, forecasting, reporting, and deal execution.
• Standardize and document business processes to ensure consistency, scalability, and compliance across vertical operations.
• Collaborate with Sales Operations, Product, and Customer Success teams to streamline end-to-end customer engagement workflows.
• Introduce tools and best practices that improve productivity and collaboration across cross-functional teams.

Leadership, Communication & Cross-Functional Alignment

• Act as a trusted advisor and operational leader to Vertical GMs and Sales Leaders, helping translate strategic goals into operational actions.
• Foster collaboration across departments, ensuring alignment between Sales, Marketing, Product, and Finance on key initiatives.
• Prepare and deliver executive-level presentations, business reviews, and strategic recommendations.
• Serve as a role model for independence, assertiveness, and a proactive mindset in driving business results.

You will have an advantage if you also have:

• Strategy & Operational Excellence:
  
• Pipeline & Forecast Management:
  Oversee and optimize the end-to-end sales pipeline process for vertical markets; drive accurate and timely bookings projections in collaboration with Sales, Marketing, and Finance.
• Data Analytics & Insights:
  Serve as trusted operational partner to the leadership team and lead data analysis efforts to identify trends, forecast growth, and provide actionable insights and recommendations; develop dashboards and performance metrics that support vertical strategy execution.
• Commercial Finance Partnership:
  Collaborate with Finance to model deal economics, monitor margins, and guide pricing decisions; support annual planning and with financial rigor
• Process Improvement:
  Identify and implement operational improvements to enhance scalability, efficiency, and data integrity across vertical market activities. Monitor projects progress against objectives, and ensure timely delivery of outcomes.
• Stakeholder Communication:
  Deliver clear, concise updates and recommendations to senior leadership; facilitate alignment across Sales, Product, Marketing, and Finance functions.

Have you got what it takes?

• 5+ years of experience in business operations, strategy, commercial finance, or related roles—ideally within enterprise software, SaaS, or tech companies.
• Proven ability to manage pipeline, forecast bookings, and translate complex data into strategic decisions.
• Strong analytical mindset with proficiency in Excel, Salesforce, BI tools, and data visualization platforms (e.g., Tableau, Power BI).
• Excellent communication skills, with the ability to influence cross-functional teams and executive stakeholders.
• Highly independent and proactive; assertive in driving outcomes and solving problems.
• Experience working in fast-paced, dynamic environments with evolving priorities.
• Bachelor's degree in Business, Finance, Economics, or related field; MBA or advanced degree is a plus.

Key Responsibilities:

• Ensuring Operability: The Lead Cloud Transformation Engineer is responsible for the overall operability of the CXone Mpower Engagement Hub voice network.
• SBC & SIP Infrastructure Management: A key responsibility is ensuring the Session Border Controller (SBC) and Session Initiation Protocol (SIP) infrastructure functions properly, reliably, and efficiently.
• Customer Provisioning & Maintenance: This role ensures customer traffic and services are provisioned and maintained effectively.
• Troubleshooting: The engineer will troubleshoot application and SIP networking issues.
• Network Growth Management: This includes installing new customers and handling escalations from other teams to manage the expansion of the Engagement Hub network.
• Process Streamlining: To ensure scalability, the Lead Cloud Transformation Engineer will streamline current processes, specifically leveraging AudioCodes SBCs.
• Collaboration: The role involves working independently and as part of a global team, demonstrating strong customer skills, and delivering quality results in a dynamic environment.

Required Skills and Expertise:

• Understanding of Cloud Platforms: Proficiency with deploying Audiocodes SBCs and OVOCs in AWS.
• Networking and Security Expertise: Strong knowledge of networking concepts (DNS, TCP/IP, HTTP) and implementing security policies and compliance standards.
• Troubleshooting & Problem Solving: Strong troubleshooting skills to diagnose and resolve complex network and application issues.
• Communication & Collaboration: Excellent communication skills to interact effectively with internal teams and external customers.

Preferred Requirements:

• 6+ years of experience working within application or software support.
• 4+ years of experience working within public or private cloud environments.
• 4+ years of experience working in a production Windows based environment.
• 6+ years communicating in English in a technical field.
• Can effectively troubleshoot supported applications effectively.
• Can work on complex issues which may span multiple applications or environments.
• Experience working with call center infrastructure

The Lead Cloud Transformation Engineer plays a crucial role in maintaining and scaling a critical part of the CXone Mpower Engagement Hub's communication infrastructure, requiring a blend of technical depth, operational efficiency, and strong interpersonal skills.

A Typical Day Might Include the Following:

• Provide direct support to NICE sales, Cloud DevOps team, NICE customer services organizations for pre- and post-sale connectivity engineering needs.
• Approve designs for sale upon customer acceptance.
• Act as a mentor for Cloud Connectivity Engineers who need design guidance.
• Assist the project teams to successfully accomplish projects and organizational goals.

• Establish and maintain strong working relationships with various departments in and outside of the company, to ensure overall order coordination success
• Attain a mastery-level knowledge of the voice and data services available through NICE. Be able to communicate their full functionality and interconnection requirements to customers and their vendors.
• Develop solutions for a wide range of complex applications. Solutions are imaginative, thorough, practical, and consistent with the organizations' objectives.
• Thoroughly document proposals for standard and customized services. Contribute to the detailed project plans and order summaries for presentation to end users and their partners.
• Act as an escalation point to resolve vendor hardware, software and application problems associated to the products and services recommended.

To Land This Gig You'll Need:

• AWS Solution Architect and Cisco Certifications are preferred
• Firm experience of AWS network services such as DX gateway, Transit GW, Virtual interfaces, SGs, NACLs, Direct connect, BGP (underlay),
• Strong experience in Routing protocols especially with BGP resiliency, and IPsec VPN (overlay).

• Advanced knowledge in architecture design and configuration of a wide array of networking and equipment including, OSI model service design with strong emphasis on Ethernet and IP architectures, VoIP Network protocols and designs (SIP, MGCP, SBC, etc), IP4 and IPv6 addressing
• Demonstrated working knowledge of telecom principles and concepts
• Proven ability to effectively communicate verbally and in writing, together with industry personnel, vendors, sales, service delivery and engineering personnel
• Requires a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with theories, concepts, and network principles as well as applied knowledge of established procedures, policies, and practices
• Highly organized, motivated, and self-sufficient with a desire to win

• Strong customer service and technical support skills, coupled with problem-solving, trouble shooting skills, analytical and decision-making ability
• Proficiency with Microsoft Office products: Excel, Word, PowerPoint, and Microsoft Visio

Bonus Experience:

• ​Bachelor’s degree in Electrical Engineering or related field, or equivalent work experience required.​

• ​6+ years VPN Connectivity or Cloud Network Design or Analysis
• 4+ years in a Services Delivery or Solutions Engineering role
• ​Prior experience presenting solutions to stakeholders at all levels, both in virtual and face-to-face environments
• Prior experience with installation and implementation of telephony related equipment such as PBXs, Routers, Firewalls, Switches, etc.

How will you make an impact?

• Manage the daily operations of FraudDESK and the staff
• Develop, gather, and track the team’s performance
• Lead, coach, mentor, and champion team members to grow in their careers
• Ensure all customer SLAs are met
• Onboard all new FraudDESK customers and establish SLA’s
• Maintain relationships with our FraudDESK customers
• Manage FraudDESK workflow (SLA’s, staff shifts, PTO)
• Identify and communicate training and development opportunities for the team
• Support team on fraud analysis, documentation, and fraud detection
• Continuous review and improvement of operational processes
• Provide outstanding performance and customer excellence
• Collaborate, problem solve and work to contribute to the growth of the service
• Leverage and enhance existing tools and processes to enable a more effective approach on fraud detection
• Demonstrate strong client communication and service skills with a “here to help” approach
• Maintain confidentiality concerning all information and projects/assignments
• Maintain integrity, objectivity, and discretion in the performance of duties
• Subject matter Expert for Fraud

Have you got what it takes?

• BA Degree and a minimum of 10+ years of recent experience within financial services industry in fraud prevention, fraud detection and/or fraud investigations
• Previous management experience necessary. Minimum of 10+ years of recent management experience
• Professional certification desirable (e.g., CFE, CFCI)
• Comprehensive knowledge of financial crimes, specifically in online banking
• Knowledge of AML processes
• Strong understanding of fraud operations and processes
• Strong customer service skills
• Ability to multitask by carrying a diverse and complex workload
• Ability to work independently. Must be a self-sufficient and initiative-taker.
• Strong collaborator with leadership traits
• Demonstrated proficiency with Microsoft office, specifically Excel and Outlook
• Understanding of prosecution guidelines, privacy laws, FFIEC, and regulations related to financial crimes
• Strong communication and critical thinking skills

Individual Contributor

· Designs change strategy across people, process & technology

· Serve as consulting program leader, creating and owning the roadmap and business case for a multi-product projects

· Build long-term relationships with customers, becoming a trusted advisor

· Organize and guide application and domain business consultants through program leadership

· Take ownership of ensuring customers achieve measurable value

· Identify opportunities for additional engagements through service subscription renewals and business development

Key Responsibilities:

· Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement

· Discover, identify and create business cases for value of the product portfolio

· Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise

· Lead complete, comprehensive organizational change management with customer during engagements including securing buy-in from different stakeholders (Internal and External)

· Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement

· Manage consulting program with continuous alignment with entire product implementation program

· Establish and monitor progress toward business success criteria for each product and BU

· Map business case into action items and solution design

· Align launch strategy with use case and value priorities

· Provide input into technical project plan, overlaying VRS activities

· Single point of communication for business case activity and value realization

· Hold all parties (customer included) accountable to agreed plan and pushes execution of action items

· Provide expert guidance and deliver strong advisory best practice Project Management and consulting

· Develop repeat business opportunities via successful delivery, credibility and thought leadership

· Independently perform financial analysis, benefits and impact analysis and create ROI models