Billing Quality Analyst jobs at Nice

How will you make an impact?

• Manage the daily operations of FraudDESK and the staff
• Develop, gather, and track the team’s performance
• Lead, coach, mentor, and champion team members to grow in their careers
• Ensure all customer SLAs are met
• Onboard all new FraudDESK customers and establish SLA’s
• Maintain relationships with our FraudDESK customers
• Manage FraudDESK workflow (SLA’s, staff shifts, PTO)
• Identify and communicate training and development opportunities for the team
• Support team on fraud analysis, documentation, and fraud detection
• Continuous review and improvement of operational processes
• Provide outstanding performance and customer excellence
• Collaborate, problem solve and work to contribute to the growth of the service
• Leverage and enhance existing tools and processes to enable a more effective approach on fraud detection
• Demonstrate strong client communication and service skills with a “here to help” approach
• Maintain confidentiality concerning all information and projects/assignments
• Maintain integrity, objectivity, and discretion in the performance of duties
• Subject matter Expert for Fraud

Have you got what it takes?

• BA Degree and a minimum of 10+ years of recent experience within financial services industry in fraud prevention, fraud detection and/or fraud investigations
• Previous management experience necessary. Minimum of 10+ years of recent management experience
• Professional certification desirable (e.g., CFE, CFCI)
• Comprehensive knowledge of financial crimes, specifically in online banking
• Knowledge of AML processes
• Strong understanding of fraud operations and processes
• Strong customer service skills
• Ability to multitask by carrying a diverse and complex workload
• Ability to work independently. Must be a self-sufficient and initiative-taker.
• Strong collaborator with leadership traits
• Demonstrated proficiency with Microsoft office, specifically Excel and Outlook
• Understanding of prosecution guidelines, privacy laws, FFIEC, and regulations related to financial crimes
• Strong communication and critical thinking skills

Individual Contributor

How will you make an impact?

• Audit customer contracts to ensure that the Salesforce and Billing System entries will fulfill NiCE’s customer contractual obligations.
• Develop and implement audit plans to evaluate processes and procedures.
• Track & analyze audit findings and prepare detailed reports highlighting non-conformities.
• Collaborate with cross-functional teams to rectify quality issues and provide guidance on best practices.
• Drive modifications to operating practices and policies to eliminate quality gaps.
• Proactively escalate issues and present complex information clearly and effectively.
• Communicate in an effective and professional way within and outside of NiCE.

Have you got what it takes?

• Experience as an auditor, as a paralegal, or in finance
• Experience with Contract Management, Fulfillment management or Subscription Management of company or customer assets, licenses or entitlements
• Degree in Engineering, Business, Quality Assurance, Finance, Accounting, Legal or related field, or equivalent business experience.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proficiency in Salesforce, Billing/Invoicing and/or financial accounting systems
• Certification in quality auditing (e.g., ISO 9001, Six Sigma) is a plus.
• Solid understanding of contract language, especially around invoicing terms
• Strong data and analytical skills, with the ability to combine business understanding with technology.
• Strong partnership with internal stakeholders in Order Management, Billing, Sales, Customer Service, Legal and Executive Leadership.
• Outstanding organizational, communication, interpersonal, relationship building skills which are conducive to team development.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Aat NiCE Actimize works closely with clients to gather and document business requirements, write detailed specifications, and support software implementation. You will use your AML experience to prepare use cases, test plans, and test data, perform data analysis using SQL, and help ensure solutions meet client needs through demos and testing.

How will you make an impact?

• Communicate with clients to gather and document requirements
• Write business specifications
• Write test plans and conduct testing
• Prepare use cases, test cases and test data
• Perform data analysis
• Present demo’s to clients based on project scope

Have you got what it takes?

• BA/BS Degree
• At least 5+ years of experience
• Financial services experience (banking, brokerage or insurance) A MUST
• Experience of anti-money laundering (AML) is a must.
• Knowledge of brokerage / deal surveillance,
  fraud prevention – A Plus
• External Consulting or Professional Services experience at a vendor – A PLUS
• Strong writing skills are essential
• SQL knowledge
• Experience writing detailed specifications
• Team oriented
• Able to thrive in a fast paced environment
• Ability to travel 20% of the time

You will have an advantage if you also have:

• Experience/knowledge of AML or Fraud solutions

Senior Director, Product Management, Actimize
Individual Contributor

How will you make an impact?

• Audit customer contracts to ensure that the Salesforce and Billing System entries will fulfill NiCE’s customer contractual obligations.
• Develop and implement audit plans to evaluate processes and procedures.
• Track & analyze audit findings and prepare detailed reports highlighting non-conformities.
• Collaborate with cross-functional teams to rectify quality issues and provide guidance on best practices.
• Drive modifications to operating practices and policies to eliminate quality gaps.
• Proactively escalate issues and present complex information clearly and effectively.
• Communicate in an effective and professional way within and outside of NiCE.

Have you got what it takes?

• Experience as an auditor, as a paralegal, or in finance
• Experience with Contract Management, Fulfillment management or Subscription Management of company or customer assets, licenses or entitlements
• Degree in Engineering, Business, Quality Assurance, Finance, Accounting, Legal or related field, or equivalent business experience.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proficiency in Salesforce, Billing/Invoicing and/or financial accounting systems
• Certification in quality auditing (e.g., ISO 9001, Six Sigma) is a plus.
• Solid understanding of contract language, especially around invoicing terms
• Strong data and analytical skills, with the ability to combine business understanding with technology.
• Strong partnership with internal stakeholders in Order Management, Billing, Sales, Customer Service, Legal and Executive Leadership.
• Outstanding organizational, communication, interpersonal, relationship building skills which are conducive to team development.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

The ideal candidate brings a solid technical foundation, exceptional analytical abilities, and a proven understanding of financial and compensation systems. At least 5 years of experience in finance, data analysis, or sales compensation is essential for success in our fast-paced environment.

Job Responsibilities:

• Translate customer business requirements into technical designs and product configurations.
• Analyze sales performance and incentive compensation data to identify trends and insights that drive business decisions.
• Implement, maintain, and enhance financial models to support sales compensation structures and forecast financial impact.
• Collaborate with internal stakeholders and teams as well as external customers to ensure accurate incentive compensation calculations and reporting.
• Design and generate reports and dashboards to track key performance metrics and support leadership in strategic decision-making.
• Validate data integrity and troubleshoot discrepancies by leveraging SQL, Excel, and other data analysis tools.
• Assist in developing, testing, and implementing system enhancements related to compensation processes and financial reporting.
• Provide recommendations for improving incentive structures based on data-driven analysis.
• Ensure compliance with internal policies and external regulations related to sales compensation and financial reporting.
• Contribute to the team’s continual improvement process
• Up to 10% travel will be required

Required Skills/Experience:

• Minimum of 5 years of experience in finance, data analysis, or sales / incentive compensation roles.
• Strong analytical skills with a deep understanding of financial principles and data interpretation.
• Advanced proficiency in Excel (e.g., pivot tables, VLOOKUP, macros) and experience with SQL for querying databases.
• Experience with business intelligence and reporting tools such as MicroStrategy, Power BI, or similar platforms.
• Understanding of sales compensation models and their financial impact.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Excellent customer facing skills, ability to set own task lists and time lines.
• Bachelor's degree in Finance, Economics, Data Science, or a related field.

Valuable skills:

• Nice to have technical skills: XML, SQL, HTML.
• Experience with sales compensation management tools
• Experience implementing and automating enterprise applications and BI tools.
• Knowledge of ETL and data transformation techniques.
• Familiarity with programming languages such as SQL, PL/SQL, Shell Scripting, Python or R for advanced data analysis.

A successful candidate will build a strong relationship with Business & Sales Operations and manage their responsibilities with timeliness, accuracy, and diplomacy.

How will you make an impact?

• Responsible for the ongoing validation and correctness of bookings for the assigned units.
• Understanding the data structure of the unit, the booking plans, and the results.
• Building meaningful relationship with main stakeholders within their unit and serve as main focal point for the unit's sales organization.
• Participating leading several global tasks for the entire team
• Providing ongoing support and resolve booking related inquiries and exceptions with the business operations teams
• Helping streamline, automate, and improve end-to-end booking processes
• Providing world-class customer service to our Business Operations & Sales Organization
• Supporting ad hoc projects and report requests as needed

Have you got what it takes?

• Excellent interpersonal and communication skills
• Independent, Quick learner and self-starter
• Team player with excellent interpersonal skills, service orientation and willingness to learn
• Detail oriented, strong business acumen, deadline focused.
• Proactive mentality on process improvements and issue resolutions

A successful candidate will build a strong relationship with Business & Sales Operations and manage their responsibilities with timeliness, accuracy, and diplomacy.

How will you make an impact?

• Responsible for the ongoing validation and correctness of bookings for the assigned units.
• Understanding the data structure of the unit, the booking plans, and the results.
• Building meaningful relationship with main stakeholders within their unit and serve as main focal point for the unit's sales organization.
• Participating leading several global tasks for the entire team
• Providing ongoing support and resolve booking related inquiries and exceptions with the business operations teams
• Helping streamline, automate, and improve end-to-end booking processes
• Providing world-class customer service to our Business Operations & Sales Organization
• Supporting ad hoc projects and report requests as needed

Have you got what it takes?

• Excellent interpersonal and communication skills
• Independent, Quick learner and self-starter
• Team player with excellent interpersonal skills, service orientation and willingness to learn
• Detail oriented, strong business acumen, deadline focused.
• Proactive mentality on process improvements and issue resolutions