Aml Sales Specialist Overlay Actimize jobs at Nice

How will you make an impact?

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
• Establish relationships and effectively communicate with key members of client team including business users and management personnel.
• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
• Develop, implement and maintain standard practices for client implementations aligned with the Essentials TAM operating model
• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders
• Create & manage project plans. Define project schedules, allocate resources and monitor progress.
• Get involved in project at high level for functional and technical aspects.
• Co-ordination of multiple projects amongst different internal teams and stake holders.
• Align project objectives with company goals, and make sure project team is clear on objective
• May require some travel to client sites – approximately 10%

Have you got what it takes?

• Possess excellent organizational and communication skills.
• Strong ability to use facts and data to influence decisions
• Ability to prioritize and make appropriate decisions.
• Proven ability to meet deadlines and maintain quality standards.
• Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.
• Ability to interact effectively with all levels of management and customers.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• 5+ years of experience in service delivery environment and project management.
• BS Degree in computer science, engineering or work equivalence.

You will have an advantage if you also have:

• Experience/knowledge of Actimize solutions.

About Actimize

PS Manager
Individual Contributor

As Backend Software Engineer, you will play a key role in building and enhancing robust backend systems that support critical business applications for Fraud Prevention and Anti-money Laundering. The ideal candidate is experienced, self-driven, and has a strong grasp of modern backend technologies.

How will you make an impact?

• Design, develop, and maintain backend services and APIs
• Collaborate with frontend developers, product managers, and other stakeholders to build scalable solutions
• Ensure high-quality code through testing, code reviews, and adherence to best practices
• Optimize application performance and troubleshoot issues
• Participate in an agile development environment, attending daily stand-ups and contributing to sprint planning

Have you got what it takes?

• Bachelor’s degree or higher in Computer Science or related field
• 2+ years of experience in backend development
• Strong Proficiency in Java, Python and object oriented programming
• Strong proficiency of relational databases (MySQL, PostgreSQL, etc.)
• Experience developing and consuming RESTful APIs
• Familiarity with message queues such as Kafka or RabbitMQ
• Proven ability to work in an agile development environment
• Experience with CI/CD pipelines and tools like Jenkins, Docker, or Kubernetes
• Experience using AWS cloud infrastructure

You will have an advantage if you also have:

• Experience developing LLM-based applications
• Familiarity with vector databases (such as pgvector, ChromaDB etc)
• Experience with Github Copilot

Manager, Engineering, Actimize
Individual Contributor

How will you make an impact?

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
• Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
• Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations
• Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals
• Partner with the finance team to ensure healthy price points
• Extending contracts for multiple years
• Become intimately familiar with customer contracts and NiCE billing methods
• Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
• Maintain working knowledge of NiCE products/services
• Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer
• Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
• Communicate effectively and professionally with internal and external stakeholders.
• Investigate areas of risk and prepare course of action/recommendations to minimize risk
• Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

Have you got what it takes?

• Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience
• 4+ years applicable experience in contract negotiation
• 4+ years in contact center or service delivery
• Experience with SAAS billing models
• Demonstrated experience in a fast-paced environment and meeting customer contract timelines
• Demonstrated experience working independently with little to no daily supervision
• Ability to pivot between negotiation projects
• Ability to multitask responsibilities
• Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.
• Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.
• Tracking and reporting on renewal metrics, such as renewal rates.
• To be innovative with strategic ideas and approaches in negotiation
• To have Problem solving and critical thinking skills
• To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.
• To be Efficient with Microsoft office applications, PowerPoint, and Salesforce

Bonus Experience:

• Account Management or sales experience

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Individual Contributor

How will you make an impact?

• Develop and execute strategic sales territory plans to drive revenue growth for NiCE's advanced digital solutions
• Lead a high-performing sales team of 6-8 individual contributor, direct reports to exceed sales targets and deliver exceptional sales support to the CX Americas account teams
• Identify new business opportunities and cultivate relationships with key clients in the digital solutions market
• Collaborate with cross-functional teams to ensure alignment and support for NiCE go to market sales initiatives
• Analyze market trends and customer needs to inform sales strategies and product development
• Monitor and report on sales performance metrics to track progress and identify areas for improvement
• Responsible for managing team composition, including recruitment and separation processes

Have you got what it takes?

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 3 years of experience in sales leadership roles within the digital solutions and contact center space
• Minimum of 5 years of experience in individual contributor role in enterprise software sales in like or similar market
• Proven track record of driving sales growth and exceeding targets
• Strong leadership, communication, and negotiation skills
• Deep understanding of digital technologies and trends in the digital solutions market
• Ability to thrive in a fast-paced, hyper growth, extremely high-volume sales environment

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

How will you make an impact?

• Manage the daily operations of FraudDESK and the staff
• Develop, gather, and track the team’s performance
• Lead, coach, mentor, and champion team members to grow in their careers
• Ensure all customer SLAs are met
• Onboard all new FraudDESK customers and establish SLA’s
• Maintain relationships with our FraudDESK customers
• Manage FraudDESK workflow (SLA’s, staff shifts, PTO)
• Identify and communicate training and development opportunities for the team
• Support team on fraud analysis, documentation, and fraud detection
• Continuous review and improvement of operational processes
• Provide outstanding performance and customer excellence
• Collaborate, problem solve and work to contribute to the growth of the service
• Leverage and enhance existing tools and processes to enable a more effective approach on fraud detection
• Demonstrate strong client communication and service skills with a “here to help” approach
• Maintain confidentiality concerning all information and projects/assignments
• Maintain integrity, objectivity, and discretion in the performance of duties
• Subject matter Expert for Fraud

Have you got what it takes?

• BA Degree and a minimum of 10+ years of recent experience within financial services industry in fraud prevention, fraud detection and/or fraud investigations
• Previous management experience necessary. Minimum of 10+ years of recent management experience
• Professional certification desirable (e.g., CFE, CFCI)
• Comprehensive knowledge of financial crimes, specifically in online banking
• Knowledge of AML processes
• Strong understanding of fraud operations and processes
• Strong customer service skills
• Ability to multitask by carrying a diverse and complex workload
• Ability to work independently. Must be a self-sufficient and initiative-taker.
• Strong collaborator with leadership traits
• Demonstrated proficiency with Microsoft office, specifically Excel and Outlook
• Understanding of prosecution guidelines, privacy laws, FFIEC, and regulations related to financial crimes
• Strong communication and critical thinking skills

Individual Contributor

How will you make an impact?

• Support the Senior Vice President of Sales by achieving or exceeding sales targets.
• Recruit, select, and train inside/outside sales talent.
• Sales Forecasting.
• Negotiate profitable contracts, terms, and conditions.
• Develop unified messaging with the lead generation team.
• Increase pipeline through demand generation and targeted campaigns.
• Manage/overcome prospect objections.
• Learn and maintain in-depth knowledge of NiCE CXone product lines.
• Create new revenue opportunities with a focus on driving business to close in new and existing accounts.
• Train the sales team on managing complex sales cycles.
• Build collaborative corporate and field teams with strategies for sales execution.
• Assist with the sale and closure of national house accounts.
• Develop, Coach, Mentor Sales Leadership team.
• Travel 50%

Have you got what it takes?

• Bachelor’s degree in Business Management, Communications, or Marketing or equivalent work experience required. Master’s degree in Business Management or Marketing preferred.
• 5+ Years sales management
• 12+ years combined sales experience
• Demonstrated achievement in managing competing priorities.
• Strong analytical and financial skills.
• Demonstrated achievement in creating, building and leading a successful sales team.
• Comfortable and successful in a fast-paced, growth-oriented company.
• Exceptional verbal and written communication skills.
• Proved history of exceeding quotas.
• Experience selling large, complex deals.
• Experience growing partner channels.
• Excellent customer-facing skills.

Senior Vice President of Sales
First Line Manager