Solutions Architect jobs at Nice in United States, Atlanta

About the Role

Join NiCE Public Safety as an AI Solutions Intern for our Fall Internship Program where you'll work with real 911 audio, AI models, and public safety data, creating tools that power the next generation of emergency response. You won’t be on the front lines. You’ll be behind them – writing the logic, testing the models, and building the dashboards that support real heroes across the U.S.

In this internship, you will gain hands-on experience with AI, cloud, and analytics, real-world skills in software used by 911 professionals nationwide, the chance to test and improve tools that support real emergency teams and side-by-side work with senior engineers.

How you will make an impact?

• Training and testing AI scoring tools for emergency calls
• Analyzing patterns from 911 data and build tools for dispatchers
• Working with APIs, microservices, and real-world cloud apps
• Working on automation

Have you got what it takes?

• Experience with Python, JavaScript, or another scripting language
• Experience with Whisper, OpenAI APIs, LangChain or anything AI/ML
• Experience with AWS, GCP, Azure or cloud tools
• Experience APIs, webhooks, or building scrappy internal tools

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge in the public safety sector.

Senior Product Manager
Intern

How will you make an impact?

• Based on a customer’s technical and operational requirements and data sources, creating a design that maps the customer’s data into our enterprise cloud solution (Azure), including correlation, filtering, access control, performance, and user preferences.
• Configuring, testing, and verifying your design with closely-coupled integration to your customers’ criminal justice information. Working closely with the project management and value realization teams to lead the customer through a digital transformation of their organization.
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or other stakeholders. Consider technical and commercial relationships with end-users, partners and service providers.

Have you got what it takes?

• Experience in configuring and testing web-based software provided as a service
• Experience with scripting in Linqpad, Powershell or similar
• Experience with basic querying of databases (Microsoft SQL) and Elastic Search
• Experience in data migration and/or transformation
• Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
• Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
• Excellent written and spoken English
• Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem or request and then provide help to solve it
• Capable of technical conversations with IT, and able to explain the outcome and impact to non-IT people.
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Time-management to prioritize and switch between varied tasks
• Focused and calm under pressure and with customers
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Be able to obtain security clearances (CJIS), US citizen or permanent resident.
• Bachelors degree or Masters Degree is preferred

Individual

How will you make an impact?

• Based on a customer’s technical and operational requirements and data sources, creating a design that maps the customer’s data into our enterprise cloud solution (Azure), including correlation, filtering, access control, performance, and user preferences.
• Configuring, testing, and verifying your design with closely-coupled integration to your customers’ criminal justice information. Working closely with the project management and value realization teams to lead the customer through a digital transformation of their organization.
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or other stakeholders. Consider technical and commercial relationships with end-users, partners and service providers.

Have you got what it takes?

• Experience in configuring and testing web-based software provided as a service
• Experience with scripting in Linqpad, Powershell or similar
• Experience with basic querying of databases (Microsoft SQL) and Elastic Search
• Experience in data migration and/or transformation
• Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
• Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
• Excellent written and spoken English
• Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem or request and then provide help to solve it
• Capable of technical conversations with IT, and able to explain the outcome and impact to non-IT people.
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Time-management to prioritize and switch between varied tasks
• Focused and calm under pressure and with customers
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Be able to obtain security clearances (CJIS), US citizen or permanent resident.
• Bachelors degree or Masters Degree is preferred

Individual

How will you make an impact?

• Based on a customer’s technical and operational requirements and data sources, creating a design that maps the customer’s data into our enterprise cloud solution (Azure), including correlation, filtering, access control, performance, and user preferences.
• Configuring, testing, and verifying your design with closely-coupled integration to your customers’ criminal justice information. Working closely with the project management and value realization teams to lead the customer through a digital transformation of their organization.
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or other stakeholders. Consider technical and commercial relationships with end-users, partners and service providers.

Have you got what it takes?

• Experience in configuring and testing web-based software provided as a service
• Experience with scripting in Linqpad, Powershell or similar
• Experience with basic querying of databases (Microsoft SQL) and Elastic Search
• Experience in data migration and/or transformation
• Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
• Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
• Excellent written and spoken English
• Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem or request and then provide help to solve it
• Capable of technical conversations with IT, and able to explain the outcome and impact to non-IT people.
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Time-management to prioritize and switch between varied tasks
• Focused and calm under pressure and with customers
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Be able to obtain security clearances (CJIS), US citizen or permanent resident.
• Bachelors degree or Masters Degree is preferred

Individual

How will you make an impact?

• Based on a customer’s technical and operational requirements and data sources, creating a design that maps the customer’s data into our enterprise cloud solution (Azure), including correlation, filtering, access control, performance, and user preferences.
• Configuring, testing, and verifying your design with closely-coupled integration to your customers’ criminal justice information. Working closely with the project management and value realization teams to lead the customer through a digital transformation of their organization.
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or other stakeholders. Consider technical and commercial relationships with end-users, partners and service providers.

Have you got what it takes?

• Experience in configuring and testing web-based software provided as a service
• Experience with scripting in Linqpad, Powershell or similar
• Experience with basic querying of databases (Microsoft SQL) and Elastic Search
• Experience in data migration and/or transformation
• Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
• Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
• Excellent written and spoken English
• Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem or request and then provide help to solve it
• Capable of technical conversations with IT, and able to explain the outcome and impact to non-IT people.
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Time-management to prioritize and switch between varied tasks
• Focused and calm under pressure and with customers
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Be able to obtain security clearances (CJIS), US citizen or permanent resident.
• Bachelors degree or Masters Degree is preferred

Individual