Ai Advocate jobs at Nice in United States, Atlanta

About the Role

Join NiCE Public Safety as an AI Solutions Intern for our Fall Internship Program where you'll work with real 911 audio, AI models, and public safety data, creating tools that power the next generation of emergency response. You won’t be on the front lines. You’ll be behind them – writing the logic, testing the models, and building the dashboards that support real heroes across the U.S.

In this internship, you will gain hands-on experience with AI, cloud, and analytics, real-world skills in software used by 911 professionals nationwide, the chance to test and improve tools that support real emergency teams and side-by-side work with senior engineers.

How you will make an impact?

• Training and testing AI scoring tools for emergency calls
• Analyzing patterns from 911 data and build tools for dispatchers
• Working with APIs, microservices, and real-world cloud apps
• Working on automation

Have you got what it takes?

• Experience with Python, JavaScript, or another scripting language
• Experience with Whisper, OpenAI APIs, LangChain or anything AI/ML
• Experience with AWS, GCP, Azure or cloud tools
• Experience APIs, webhooks, or building scrappy internal tools

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge in the public safety sector.

Senior Product Manager
Intern

Essential functions of the Product Manager include developing market and product requirements for the NICE product/solution offering, based upon customer, competitive, technical, and market information. The Senior Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning, packaging, and pricing strategies, and champions the product launch process for and within NICE, including with potential customers.

for the
A Typical Day Might Include the Following:

• Work with partners, customers, and NICE sales to understand business’ needs regarding interaction analytics with the contact center.

• Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each release.

• Assist with the development of the functional/technical design for the features and functions called for by the product requirements.

• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products.

• Prioritize and update defects, improvements, and enhancements.

• Design / Storyboard and develop product demonstration scenarios within the application.

• Participate in customer-facing sales meetings, events, and user conferences as a product expert.

• Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).

• Communicate the value of the Nexidia solutions to a wide range of audiences, including internal employees (primarily sales, services, and support), customers, prospects, and partners.
• Communicate in an effective and professional way with customers in and outside of NICE CXone

To Land This Gig You'll Need:

Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred.

• 5+ years’ experience with software product management, professional services, or in another relevant role.

• Excellent written and oral communication skills.

• Demonstrated experience as a persuasive and persistent advocate for customer needs.

• Excellent cross-functional team leader with project management skills.

• Demonstrated ability to take the initiative and work in a self-directed manner.

• Ability to thrive in a changing environment.

• Ability to communicate comfortably across all levels of corporate structure.

• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market.

• Contact Center Business experience preferred.

• User experience / Graphic design skills a plus, but not required.

• Knowledge of telephony infrastructure a plus, but not required.

• Bachelor’s Degree (MBA preferred).
• Experience with Contact Center solutions including self service, GenAI/LLMs, Speech Transcription, PLG, and APIs
• Experience managing one’s own time and balancing many different projects simultaneously.
• Experience with software development, networking, hosted applications, telecommunications, or other similar technical products
• Experience with a SaaS product set.

Essential functions of the Senior Product Manager include developing market and product requirements for the NICE product/solution offering, based upon customer, competitive, technical, and market information. The Senior Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning, packaging, and pricing strategies, and champions the product launch process for and within NICE, including with potential customers.

for the
A Typical Day Might Include the Following:

• Work with partners, customers, and NICE sales to understand business’ needs regarding interaction analytics with the contact center.

• Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each release.

• Assist with the development of the functional/technical design for the features and functions called for by the product requirements.

• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products.

• Prioritize and update defects, improvements, and enhancements.

• Design / Storyboard and develop product demonstration scenarios within the application.

• Participate in customer-facing sales meetings, events, and user conferences as a product expert.

• Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).

• Communicate the value of the Nexidia solutions to a wide range of audiences, including internal employees (primarily sales, services, and support), customers, prospects, and partners.
• Communicate in an effective and professional way with customers in and outside of NICE CXone

To Land This Gig You'll Need:

Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred.

• 8+ years’ experience with software product management, professional services, or in another relevant role.

• Excellent written and oral communication skills.

• Demonstrated experience as a persuasive and persistent advocate for customer needs.

• Excellent cross-functional team leader with project management skills.

• Demonstrated ability to take the initiative and work in a self-directed manner.

• Ability to thrive in a changing environment.

• Ability to communicate comfortably across all levels of corporate structure.

• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market.

• Contact Center Business experience preferred.

• User experience / Graphic design skills a plus, but not required.
• Knowledge of telephony infrastructure a plus, but not required.
• Experience with Contact Center solutions including self service, GenAI/LLMs, Speech Transcription, PLG, and APIs
• Experience managing one’s own time and balancing many different projects simultaneously.
• Experience with software development, networking, hosted applications, telecommunications, or other similar technical products
• Experience with a SaaS product set.
• Experience with AWS Sagemaker (not mandatory).

As ar you will play a crucial role in leading the development and execution of our AI and analytics Anti-Fraud products. This individual will work closely with cross-functional teams to define product requirements, drive product development, and ensure successful delivery to market. The Senior AI and Analytics Product Manager will leverage their expertise in machine learning, data analytics, and product management to drive innovation and deliver value to our customers.

How will you make an impact?

1. Product Strategy and Roadmap Development:
• Lead the development of the AI and analytics Fraud products and roadmap, aligning with the company's overall vision and objectives.
• Conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for differentiation.
• Define product priorities and initiatives based on customer feedback, business goals, and technical feasibility.
2. Product Planning and Execution:
• Collaborate with cross-functional teams including engineering, data science, design, and marketing to define product requirements and specifications.
• Drive the product development process from concept to launch, ensuring timely delivery and adherence to quality standards.
• Manage the product lifecycle, including feature prioritization, release planning, and post-launch performance monitoring.
3. AI and Analytics Expertise:
• Apply deep knowledge of machine learning techniques to enhance product capabilities and drive innovation.
• Leverage data analytics and visualization tools to derive insights from large datasets and inform product decisions.
• Stay abreast of advancements in AI technology, industry trends, and best practices to continually improve product offerings.
4. Customer Engagement and Feedback:
• Work directly with customers, including banks and financial institutions, to understand their challenges and gather actionable feedback.
• Present product concepts and solutions to customers, aligning product functionality with their needs.
• Travel as needed to meet with customers, participate in industry events, and ensure products address real-world fraud scenarios.
5. Stakeholder Management:
• Build strong relationships with internal stakeholders, including executives, sales, professional services, and customer success teams, to ensure alignment and support for product initiatives.
• Collaborate with industry experts and partners to validate product concepts and strengthen market positioning.
6. Performance Tracking and Optimization:
• Define key performance indicators (KPIs) and metrics to measure the success of AI and analytics products.
• Analyze product performance data, customer feedback, and market trends to identify opportunities for optimization and growth.
• Iterate on product features and functionalities based on insights gained from data analysis and feedback loops.

Have you got what it takes?

• Bachelor’s or advanced degree in computer science, engineering, data science, or related field.
• 3+ years of previous experience in Fraud products or financial crime detection solutions.
• Proven track record of 7+ years in product management, with a focus on SaaS \ machine learning, or analytics products.
• Proven experience working directly with customers, understanding their needs, and presenting product solutions to address those needs.
• Strong knowledge of fraud prevention, detection techniques, and financial institution challenges.
• Experience working with cross-functional teams in an agile development environment.
• Excellent communication skills with the ability to effectively collaborate with technical and non-technical stakeholders.
• Analytical mindset with proficiency in data analysis and problem-solving.
• Demonstrated leadership abilities with a passion for driving innovation and delivering impactful products.

You will have an advantage if you also have:

• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and big data technologies.

Director, Product Management, Actimize
Individual Contributor

Key Responsibilities:

• Conduct market research and stay up-to-date on the latest trends and advancements in Generative AI and related technologies.
• Work closely with Product and R&D teams to explore and validate innovative AI-driven concepts and features.
• Develop proof-of-value and proof-of-concept projects to assess the feasibility and impact of AI-driven innovations.
• Collaborate with cross-functional teams, including engineering, data science, product management, and marketing, to bring AI initiatives to market.
• Identify and evaluate emerging AI tools, frameworks, and technologies to drive competitive advantages for NICE.
• Serve as a thought leader on AI trends, contributing to internal discussions, white papers, and presentations.
• Engage with customers, partners, and industry experts to understand AI-related challenges and opportunities in the market.
• Advocate for AI adoption within NICE, educating internal teams on AI advancements and best practices.

Required Qualifications:

• Bachelor’s Degree in Computer Science, Data Science, Artificial Intelligence, or a related field (Master’s preferred).
• 5+ years of experience working in AI, machine learning, or a related field, with a strong focus on Generative AI.
• Proven ability to think outside the box, innovate rapidly, and make decisive decisions in a dynamic environment.
• Strong understanding of AI/ML concepts, including LLMs, NLP, computer vision, and model evaluation techniques.
• Experience working with AI product development, research, or proof-of-concept projects.
• Excellent communication skills with the ability to convey complex AI concepts to both technical and non-technical audiences.
• Demonstrated ability to work independently and manage multiple projects simultaneously.
• Hands-on experience with AI/ML frameworks such as TensorFlow, PyTorch, OpenAI, or Hugging Face is a plus.
• Knowledge of API-based AI solutions and SaaS environments is desirable.
• Passion for technology, AI, and staying ahead of industry trends.

Essential functions of the Senior Product Manager include developing market and product requirements for the NICE product/solution offering, based upon customer, competitive, technical, and market information. The Senior Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning, packaging, and pricing strategies, and champions the product launch process for and within NICE, including with potential customers.

for the
A Typical Day Might Include the Following:

• Work with partners, customers, and NICE sales to understand business’ needs regarding interaction analytics with the contact center.

• Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each release.

• Assist with the development of the functional/technical design for the features and functions called for by the product requirements.

• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products.

• Prioritize and update defects, improvements, and enhancements.

• Design / Storyboard and develop product demonstration scenarios within the application.

• Participate in customer-facing sales meetings, events, and user conferences as a product expert.

• Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).

• Communicate the value of the Nexidia solutions to a wide range of audiences, including internal employees (primarily sales, services, and support), customers, prospects, and partners.
• Communicate in an effective and professional way with customers in and outside of NICE CXone

To Land This Gig You'll Need:

Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred.

• 8+ years’ experience with software product management, professional services, or in another relevant role.

• Excellent written and oral communication skills.

• Demonstrated experience as a persuasive and persistent advocate for customer needs.

• Excellent cross-functional team leader with project management skills.

• Demonstrated ability to take the initiative and work in a self-directed manner.

• Ability to thrive in a changing environment.

• Ability to communicate comfortably across all levels of corporate structure.

• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market.

• Contact Center Business experience preferred.

• User experience / Graphic design skills a plus, but not required.

• Knowledge of telephony infrastructure a plus, but not required.

• Bachelor’s Degree (MBA preferred).
• Experience with Contact Center solutions including self service, GenAI/LLMs, Speech Transcription, PLG, and APIs
• Experience managing one’s own time and balancing many different projects simultaneously.
• Experience with software development, networking, hosted applications, telecommunications, or other similar technical products
• Experience with a SaaS product set.