Account Executive Fmcc jobs at Nice in United Kingdom

you will be driving new business growth within a designated set of accounts or territory.

How will you make an impact?

• Developing, implementing and maintaining individual sales plans
• Uncovering and creating new opportunities for named accounts
• Creating, driving and closing new business
• Achieving and exceeding annual sales quotas
• Cultivating and maintaining strong client relationships
• Driving new relationships especially in the C Suite and with adjacent lines of business
• Owning the customer experience with a strong focus on customer satisfaction and retention
• Applying best practice sales methodologies and tools
• Using Salesforce for opportunity, campaign and customer/opportunity management

Have you got what it takes?

• Experience in the financial sector in the sell-side or buy-side
• Familiarity with the associated regulatory requirements in EMEA
• Prior experience of sales, and sales leadership in Financial Services Enterprise software (applications and services) within the Sector.
• +6 years of Successful sales experience
• Experience of selling complex, large scale software solutions, directly and via partners
• Existing finance sector contacts, relationship and client management skills that effectively builds trust and credibly
• Ability to understand and position the value and compelling benefits a business can derive from NICE Actimize Compliance solutions
• Creative thinker. Commercially astute.
• Energetic and highly motivated. Very organised.
• Excellent sales competences – presentation skills, negotiation, planning, accurate forecasting
• Degree or MBA calibre required.

Reporting into:Director, Sales

Individual Contributor

Account Executive - Strategic Accounts

How will you make an impact?

• Regularly close deals and build pipeline within or exceeding goals. Meets or exceeds assigned sales quota.
• Assist and support sales partners in sales efforts by participating in sales calls and closing efforts.
• Maintain product knowledge by attending continuous sales training.
• Attend industry events.
• Build and maintain relationships with potential and current customers and sales partners.
• Maintain a keen familiarity of CCaaS, Digital & AI competitors, especially strengths and weaknesses of each competitors' solutions.
• Be a trusted advisor to our customers by understanding their processes, requirements, and challenges.
• Engage customers in business, strategy, and ROI-based discussions to communicate how NiCE can help deliver value by changing the relationship they have with their customers.

Have you got what it takes?

• You’re consultative by nature, and can identify the problems your customers have, while skillfully positioning your comprehensive digital arsenal to solve those problems.
• You have a proven track record of success as an Account Executive selling software & winning new business at Enterprise Level (>500 Seats)
• You’re a hunter – Comfortable managing the full sales cycle for NiCE customers, from prospecting to close, through the consultative sales approach.
• You should have a multi-faceted background to succeed in this position including a deep understanding of the CCaaS market. Ideally this expertise would have been acquired in similar positions at other enterprise software companies or working within SI organizations while engaging closely with technology teams and customers.
• You’re motivated to exceed your quota & to chase the rewards on offer for successful Salespeople at NiCE
• You demonstrate success working with little to no direct daily supervision in a home office setting retaining a proactive ‘can-do’ attitude, mentality and output.

You will have an advantage if you also have:
Proven track record of securing new logos within the utilities and telecommunications sectors.

You will join a Gartner Magic Quadrant Leader (9 years in a row), delivering success to more than 25,000 + customers globally, with an impressive year-on-year growth.

Requisition ID: 7574

Reporting into:Director, Sales.

Individual contributor.

You will be responsible for:

• Work largely during the customers' core business hours, with occasional extended hours as needed
• Occasional on-call after-hours work may be required as needed by the customer
• As their account management professional, be the assigned accounts' single point of contact to our company, and engage resources across several teams as needed to resolve their issues and requests
• Develop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, know how NICE CX's solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor
• Excellent triage and troubleshooting skills, teaching peers those same skills to improve their success
• Personally resolve as many customer issues as possible while scheduling time for proactive activities
• Partnering with other NICE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution
• Demonstrate superior in depth knowledge of NICE CX products and associated technologies, especially those employed by assigned accounts
• Demonstrate subject matter expertise in one or more technical areas
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies
• Gain a deep understanding of each customer's environment, identify customer needs, propose solutions that will accelerate their success
• Demonstrate a working knowledge of competitive product lines, differentiators and industry trends through self-education and NICE CX's resources
• Develop and present customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
• Provide training to accounts to ensure that they get the most out of their NICE CX investment
• Capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving knowledgebase content
• Provide coaching to peers and demonstrate consistent and high-value participation in knowledge creation and improvement
• Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and are logged into the CRM system
• Appropriately contribute to and take charge of meetings, calls and other discussions to convey ownership, organization, progress and direction
• Consistently and regularly update customer and account information, keeping it current in the CRM system
• Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success
• Communicate and work with customers in a way that they do not escalate and are confident that their issues and concerns are being properly represented and handled by NICE CX
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of difficult situations
• Develop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help NICE CX improve our performance and success
• Make and meet all commitments, building trust with customers and help others to do the same
• Present a professional image in communication, conduct, attitude and attire
• Demonstrates professionalism and leadership with customers, and helps peers to develop the same level of expertise
• Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence
• Assist assigned customers in preparation for go-live, and build confidence with them as they begin using our products in a live environment
• Responsible for customer satisfaction, retention and referenceability for all assigned account
• Participate in team goal achievement and set personal goals that increase effectiveness and success
• Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development
• Employs an assertive yet positive attitude in working with others to improve process issues that cause inefficiency, risk, missed targets, and frustration.
• Add value to the company by participating in projects, tasks and initiatives that improve process, methods, tactics and success within the team and across NICE CX. Participation in these things does not detract from the service, value, and outcomes provided to assigned accounts
• Mentor Associate TAMs and other peers as appropriate toward increased success
• Provide technical and process training to others based on skills and expertise, which training improves others' effectiveness and efficiency
• Successful at turning struggling accounts into successful accounts
• Manage and document certain NICE CX technical projects with each assigned account to ensure that they are successful
• Occasional travel (up to 25%) required, visiting customer sites
• Perform other tasks and duties as assigned or needed
• Follow the company Code of Ethics and NICE CX policies and procedures at all times
• Communicate in an effective and professional way with customers in and outside of NICE CX

Have you got what it takes?

• 6+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
• Demonstrated technical problem solving proficiency
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Ability to multitask and work well in a fast-paced environment
• Proficient in Microsoft Office applications
• Able to work with little supervision and complete projects
• Working technical knowledge of contact center software/design/functionality
• Demonstrated experience in a fast paced environment and meeting customer time constraints
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

You will have an advantage if you also have:

• TCP/IP networking knowledge and VoIP technology exposure
• Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
• Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)
• Understanding of basic scripting fundamentals
• Solid understanding of TCP/IP and internet fundamentals
• Extensive software, telecommunications and IP Telephony
• Experience using SIP signaling
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

You will be responsible for:

• Work largely during the customers' core business hours, with occasional extended hours as needed
• Occasional on-call after-hours work may be required as needed by the customer
• As their account management professional, be the assigned accounts' single point of contact to our company, and engage resources across several teams as needed to resolve their issues and requests
• Develop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, know how NICE CX's solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor
• Excellent triage and troubleshooting skills, teaching peers those same skills to improve their success
• Personally resolve as many customer issues as possible while scheduling time for proactive activities
• Partnering with other NICE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution
• Demonstrate superior in depth knowledge of NICE CX products and associated technologies, especially those employed by assigned accounts
• Demonstrate subject matter expertise in one or more technical areas
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies
• Gain a deep understanding of each customer's environment, identify customer needs, propose solutions that will accelerate their success
• Demonstrate a working knowledge of competitive product lines, differentiators and industry trends through self-education and NICE CX's resources
• Develop and present customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
• Provide training to accounts to ensure that they get the most out of their NICE CX investment
• Capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving knowledgebase content
• Provide coaching to peers and demonstrate consistent and high-value participation in knowledge creation and improvement
• Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and are logged into the CRM system
• Appropriately contribute to and take charge of meetings, calls and other discussions to convey ownership, organization, progress and direction
• Consistently and regularly update customer and account information, keeping it current in the CRM system
• Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success
• Communicate and work with customers in a way that they do not escalate and are confident that their issues and concerns are being properly represented and handled by NICE CX
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of difficult situations
• Develop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help NICE CX improve our performance and success
• Make and meet all commitments, building trust with customers and help others to do the same
• Present a professional image in communication, conduct, attitude and attire
• Demonstrates professionalism and leadership with customers, and helps peers to develop the same level of expertise
• Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence
• Assist assigned customers in preparation for go-live, and build confidence with them as they begin using our products in a live environment
• Responsible for customer satisfaction, retention and referenceability for all assigned account
• Participate in team goal achievement and set personal goals that increase effectiveness and success
• Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development
• Employs an assertive yet positive attitude in working with others to improve process issues that cause inefficiency, risk, missed targets, and frustration.
• Add value to the company by participating in projects, tasks and initiatives that improve process, methods, tactics and success within the team and across NICE CX. Participation in these things does not detract from the service, value, and outcomes provided to assigned accounts
• Mentor Associate TAMs and other peers as appropriate toward increased success
• Provide technical and process training to others based on skills and expertise, which training improves others' effectiveness and efficiency
• Successful at turning struggling accounts into successful accounts
• Manage and document certain NICE CX technical projects with each assigned account to ensure that they are successful
• Occasional travel (up to 25%) required, visiting customer sites
• Perform other tasks and duties as assigned or needed
• Follow the company Code of Ethics and NICE CX policies and procedures at all times
• Communicate in an effective and professional way with customers in and outside of NICE CX

Have you got what it takes?

• 6+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
• Demonstrated technical problem solving proficiency
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Ability to multitask and work well in a fast-paced environment
• Proficient in Microsoft Office applications
• Able to work with little supervision and complete projects
• Working technical knowledge of contact center software/design/functionality
• Demonstrated experience in a fast paced environment and meeting customer time constraints
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

You will have an advantage if you also have:

• TCP/IP networking knowledge and VoIP technology exposure
• Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
• Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)
• Understanding of basic scripting fundamentals
• Solid understanding of TCP/IP and internet fundamentals
• Extensive software, telecommunications and IP Telephony
• Experience using SIP signaling
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

Account Executive, FMCC, Actimize

Focused on Communications Compliance, Communications Surveillance, Trade and Market Surveillance, as well as Compliance Archiveyou will be driving new business growth within a designated set of accounts or territory.

This involves prospecting, qualifying, developing, and closing Enterprise SaaS deals while leveraging strong relationship management skills. By utilizing consultative selling techniques, you will align client needs with our best-of-breed solutions focused on solving critical problems for Financial Services companies. Success in this role entails not only nurturing existing relationships but also actively identifying and capitalizing on opportunities to expand Actimize's presence across the region.

How will you make an impact?

• Developing, implementing and maintaining individual sales plans
• Uncovering and creating new opportunities for named accounts
• Creating, driving and closing new business
• Achieving and exceeding annual sales quotas
• Cultivating and maintaining strong client relationships
• Driving new relationships especially in the C Suite and with adjacent lines of business
• Owning the customer experience with a strong focus on customer satisfaction and retention
• Applying best practice sales methodologies and tools
• Using Salesforce for opportunity, campaign and customer/opportunity management

Have you got what it takes?

• Experience in the financial sector in the sell-side or buy-side
• Familiarity with the associated regulatory requirements in EMEA
• Prior experience of sales, and sales leadership in Financial Services Enterprise software (applications and services) within the Sector.
• +6 years of Successful sales experience
• Experience of selling complex, large scale software solutions, directly and via partners
• Existing finance sector contacts, relationship and client management skills that effectively builds trust and credibly
• Ability to understand and position the value and compelling benefits a business can derive from NICE Actimize Compliance solutions
• Creative thinker. Commercially astute.
• Energetic and highly motivated. Very organised.
• Excellent sales competences – presentation skills, negotiation, planning, accurate forecasting
• Degree or MBA calibre required.

Partner Executive – Drive Growth Through Strategic Channel Partnerships

At NICE, we’re on the hunt for a
Partner Executivewith the passion, drive, and strategic mindset to take our channel partner relationships to the next level. In this role, you’ll be the key player responsible for growing and managing relationships with assigned partners across various regions and markets. You’ll wear many hats – strategist, relationship-builder, deal-closer – all while ensuring alignment with our sales and growth goals.

You’ll be the go-to person for driving success through our channel partnerships by:

• Building strong, professional relationships with key stakeholders in your assigned partner accounts.
• Coordinating across internal teams – from support to senior leadership – to deliver exceptional partner experiences.
• Hitting and exceeding your sales and profitability targets while keeping strategic goals front and center.
• Leading joint planning sessions with partners to align goals, define milestones, and track success.
• Keeping your finger on the pulse of partner needs and opportunities for added value.
• Selling through partner organizations in a way that complements their efforts and adds mutual benefit.
• Navigating and resolving potential conflicts between sales channels through clear communication and teamwork.
• Spearheading solution development tailored to end-user needs, with seamless coordination between all parties.
• Driving program adoption and ensuring full compliance with partnership agreements.
• Closing new business with precision – from crafting contracts to syncing them with operational processes.
• Recruiting and onboarding new, high-potential partners who align with our values and goals.

We’re looking for someone with the experience and mindset to make things happen:

• A proven track record of hitting partner sales targets and creating impactful account plans.
• High partner satisfaction scores and a knack for delivering value.
• A proactive, self-motivated approach with top-tier sales planning and prospecting skills.
• Strong negotiation, presentation, and communication chops.
• Experience managing territories and understanding market dynamics.
• A professional, polished demeanor with a hunger for success.

Reporting into:Director, Partner Sales.

Individual contributor.