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London
12 jobs found
21.08.2025
NIC

NICE Principal Program Manager United Kingdom, England, London

Limitless High-tech career opportunities - Expoint
Direct impact for bringing products and features into production on time and within budget to secure revenue. Ensures that specifications and projects are in line with company’s Compliance efforts. Ensures...
Description:

How will you make an impact?

  • Direct impact for bringing products and features into production on time and within budget to secure revenue.
  • Ensures that specifications and projects are in line with company’s Compliance efforts.
  • Ensures that development is according to the company’s development standards and products produce accurate reporting.
  • Ensures expenditures are purchased, accounted for and reported according to the Company’s Purchasing, Travel and Corporate Credit Card policies.
  • The Program Manager collaborates with Solutions Management to disseminate market requirements and concepts into actionable work items for Analysts, Engineers, and Quality Assurance Engineers.
  • The Program Manager executes the product vision through the software development life-cycle to ensure program goals are met.
  • Interface with teams throughout company to drive, plan, and implement software objectives.
  • Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
  • Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
  • Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.
  • Provide timely project status updates, risks and issues to all stakeholders.
  • Coordinate Release Management to schedule, communicate and drive releases onto each environment.
  • Give clear and timely direction for product and project questions.
  • Coordinate with Solutions Management for product launches and technical documentation.
  • Be an expert with respect to the product line and usability.
  • Create and communicate visual layouts and proof-of-concepts.
  • Good understanding of competitive landscape.
  • Maintain and share deep understanding of the product from the end-user perspective.
  • Research available technologies and capabilities in order to drive the most effective product solutions.
  • Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
  • Occasional travel for client-site visits or industry trade shows.
  • Staff selection, coaching, goals, performance, and evaluations.
  • Share job knowledge, skills and ideas with other employees.
  • Follow the company Code of Ethics and CXone policies and procedures at all times.
  • Communicate in an effective and professional way with customers in and outside of CXone.

Have you got what it takes?

  • 6+ years working in a key software development life-cycle role
  • 10+ years Program, Project, or Product Management experience using formal techniques and principles.
  • 10+ year of demonstrated success defining and launching products.
  • 5+ years of demonstrated experience writing software specifications.
  • 8+ years of project leadership in a cross-functional environment.
  • Demonstrated progressive work experience in a lead role.
  • Proactive, responsive and committed to removing roadblocks to fulfill timelines
  • Strategic thinker, consensus builder.
  • Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
  • Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts.
  • Experience working with and influencing cross-functional teams without formal authority.
  • Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields.
  • Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
  • Excellent facilitation, interviewing, and presentation skills
  • Excellent written and verbal communications skills

You will have an advantage if you also have:

  • Experience working with graphical user experience and user interface design
  • Experience working with object-oriented software development, web services, web development or other similar technical products
  • Understanding of standard engineering processes and software development methodologies
  • Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
  • Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing PMP certification

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21.08.2025
NIC

NICE Principal Client Services Program Manager Actimize United Kingdom, England, London

Limitless High-tech career opportunities - Expoint
Manage a number of projects for tier one clients of varying sizes utilising cross-functional Actimize teams distributed across multiple geographical locations. Establish effective governance according with best practice and common...
Description:

How will you make an impact?

  • Manage a number of projects for tier one clients of varying sizes utilising cross-functional Actimize teams distributed across multiple geographical locations.
  • Establish effective governance according with best practice and common methodologies.
  • Lead and manage a portfolio of client accounts, with multiple customer-facing software delivery engagements, delivered directly, and/or through a team of Senior Program/Project Managers.
  • Provide effective, accurate and timely communications to all senior stakeholders. Scheduling and attend senior stakeholder meetings, including Steering Committees, and acting as a clear point of contact for client sponsors and senior management.
  • Improve Customer Satisfaction (CSAT) returns for your portfolio of client accounts.
  • Ensure effective Risk Management is proactively employed across the account portfolio. Actively collaborating with clients to ensure a rapid resolution, where necessary, avoiding, defusing, and managing escalations, should they arise.
  • Ensure that scope is monitored and controlled on all projects and that any deviation is proactively addressed through change control, impact assessment, and re-planning to safeguard project baselines.
  • Ensure that revenue forecasts, budgets and invoices are accurate and tracked regularly to ensure that Actimize projects meet their financial objectives.
  • Manages cost, schedule and quality by overseeing project deliverables and ensuring project objectives are met.
  • Assess and report the quality and efficiency of each stage of delivery of projects in your client portfolio. Proactively provide feedback on lessons learned, and contributing to the maintenance and development of project management resources, processes, and tools used within your Professional Services team.
  • Proactively address performance issues within prescribed company guidelines. Top of Form

have highly developed soft skills, excellent stakeholder management and the gravitas needed to build long term relationships with clients and internal stakeholders alike.

be resilient and able to work well under pressure with challenging projects.

have experience of working in internationally distributed matrix-management structures.

have extensive previous experience of working in Professional Services and Financial Services / Capital Markets or Investment Banking.

be able to proactively guide the client through challenges while avoiding escalations.

be able to travel Internationally, if required.

  • Minimum of 10 years + experience of managing complex IT software projects using established project/program management disciplines and methodologies. Recognized project management certification such as PRINCE2, PMP, MSP, etc… preferrable. While certification is important, candidates should be able to adapt to detailed processes and software delivery and project management practices & methodologies, such as Agile, Waterfall, Scrum, Kanban…
  • Substantial experience of managing multiple concurrent IT/ software implementation and integration projects of varied size and complexity utilizing cross-functional teams in multiple geographical locations.
  • Substantial experience of working with SMEs when developing scope/specification of large technical programs.
  • Solid understanding of all phases of the Systems Development Life Cycle (SDLC), Data migration, Integration, Consolidation, Profiling, and Cleansing.

General

  • Minimum relevant Bachelor's degree or equivalent of higher education.
  • Able to build strong relationships across your portfolio of customers, and understand their business needs and priorities.
  • The ideal candidate would be bilingual in fluently speaking and writing English and French, though this is not essential.

Reporting into: Director, Professional Services, Actimize

Individual Contributor

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21.08.2025
NIC

NICE Partners & Alliances Manager - NiCE Actimize United Kingdom, England, London

Limitless High-tech career opportunities - Expoint
Establish and manage relationships inside NiCE Actimize partner ecosystem to drive strategic initiatives that deliver profitable revenue growth, innovation, and market expansion. Develop joint business opportunities and execute development programs...
Description:

How will you make an impact?

  • Establish and manage relationships inside NiCE Actimize partner ecosystem to drive strategic initiatives that deliver profitable revenue growth, innovation, and market expansion
  • Develop joint business opportunities and execute development programs for ecosystem growth
  • Collaborate with and support NiCE Actimize Partner and Alliance Leaders on their partnership growth initiatives
  • Effectively build and manage ongoing relationships with partner executives, sales and client account teams
  • Lead the orchestration of training and enablement for partners on NiCE Actimize company products, services, and Go-To Market
  • Build and manage relationships with NiCE Actimize sales teams, ensuring they understand the value of your partners and how we jointly GTM
  • Lead efforts to scale our partner sales activities, including pipeline generation and management
  • Provide overlay sales support on partner co-pursuits
  • Engage with clients onsite to establish various use cases and quantify the value behind them.
  • Hold in-depth, value-oriented conversations with government agency leadership, architects, and line-of-business users
  • Identify NiCE Actimize pipeline opportunities that are ideal candidates to be put through NiCE Actimize's AWS Marketplace then manage and assist in tracking and forecasting those opportunities in the Marketplace
  • Work collaboratively with NiCE Actimize Customer Success Managers on issues and escalations that involve Partners, by coordinating necessary communication and escalation directly with the Partner to resolve the issue

Business Growth and Operational Efficiency

  • Develop and improve processes to drive greater sales efficiency by aligning with other functions (marketing, sales engineering, legal) to reduce cost and remove delays.
  • Produce a framework to measure sales productivity to help management make informed decisions around hiring and budgeting
  • Understand the overall sales process and details of each stage to be a trusted advisor and provide insight and strategies to increase win rates, productivity, and profitability of sales through the opportunity process
  • Own and manage the partner pipeline within your assigned territory, ensuring that partners are actively progressing opportunities toward closure with NiCE Actimize Field Sales in alignment with mutually agreed timelines
  • Collaborate with NiCE Actimize Field Sales and Partners to accurately forecast Partner led deals
  • Proactively surface and resolve Partner led deal blockers, both in resell and delivery motions for committed opportunities in the quarter. Partner closely with NiCE Actimize field sales teams to develop and execute effective close plans that ensure Partner led timely deal completion
  • Collaborate with partners to develop and execute joint go-to-market (GTM) plans, tailored to business objectives and regional market dynamics. Plans should include clear deliverables for execution on a quarterly and semi-annual basis
  • Serve as a strategic internal advocate for your partners within NiCE Actimize. Ensure that field sales teams fully understand the unique capabilities and geographic strengths your partners bring to joint sales motions and opportunity development

Have you got what it takes?

  • 10+ years of technology sales experience
  • 5+ Years working with partner channel sales
  • 2+ years sales experience with AWS Services and Marketplace
  • Comfortable with sales process including forecasting and working through deal negotiations
  • 5+ Experience working with channel partners.
  • Proven success in executing large, complex deals led by Partners in collaboration with Corporate field Sales teams
  • Understanding of fundamental financial modeling for deal development and negotiation
  • A. / B.S. from an accredited college; preference for Program and Project Management,
  • Travel up to 30% of the time

You will have an advantage if you also have;

  • Graduate degree
  • AWS Sales or Technical Certification
  • Sales experience selling through AWS Marketplace
  • Channel experience with a Software SaaS provider in a Partner Sales or Development Role
  • Comfortable presenting on stage and to executive leadership teams

NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.

  • Requisition ID: 8130
  • Reporting into:Senior Director, Partner Sales, Actimize
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20.08.2025
NIC

NICE Partner Marketing Director - International EMEA/APAC United Kingdom, England, London

Limitless High-tech career opportunities - Expoint
Partner Marketing Strategy:Develop and execute integrated partner marketing strategies that align with regional sales goals and global brand initiatives across EMEA and APAC. Partner Relationships & Advocacy:Build strong relationships with...
Description:

Key Responsibilities:

  • Partner Marketing Strategy:
    Develop and execute integrated partner marketing strategies that align with regional sales goals and global brand initiatives across EMEA and APAC.
  • Partner Relationships & Advocacy:
    Build strong relationships with key partners, nurturing joint marketing opportunities, and establishing long-term advocacy and brand alignment.
  • Campaign Execution & Events:
    Lead the planning and execution of joint campaigns, digital marketing initiatives, and partner-led and third-party events. Drive partner engagement through tailored programs that reflect regional nuances.
  • Sales Alignment & Support:
    Collaborate closely with regional sales teams to support partner-driven pipeline, providing enablement, lead-generation programs, and sales collateral that amplifies joint value propositions.
  • Marketing Development Funds (MDF):
    Manage and optimize the allocation and ROI tracking of MDF, ensuring alignment with strategic priorities and compliance with internal processes.
  • Loyalty & Incentive Programs:
    Design and oversee loyalty and incentive programs to motivate partner performance and deepen partner commitment.
  • Partner Relationship Management (PRM):
    Drive utilization and continuous improvement of the PRM platform to support partner onboarding, enablement, content delivery, and campaign execution.
  • Team Leadership:

Requirements:

  • 8+ years of experience in partner/channel marketing, with 3+ years in a leadership role covering international markets.
  • Proven track record of delivering results through co-marketing programs, joint campaigns, and partner enablement.
  • Deep understanding of the EMEA and APAC business landscape, cultural nuances, and partner ecosystems.
  • Strong experience managing MDF and PRM tools (e.g., Zift, Allbound, Impartner, Mindmatrix).
  • Excellent communication and stakeholder management skills, with the ability to work cross-functionally and influence at all levels.
  • Strategic mindset with the ability to execute at pace in a dynamic, high-growth environment.
  • Experience in B2B technology, SaaS, or enterprise software strongly preferred.

VP, Marketing, International

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15.05.2025
NIC

NICE Lead Technical Account Manager United Kingdom, England, London

Limitless High-tech career opportunities - Expoint
Work largely during the customers' core business hours, with occasional extended hours as needed. Occasional on-call after-hours work may be required as needed by the customer. As their account management...
Description:

You will be responsible for:

  • Work largely during the customers' core business hours, with occasional extended hours as needed
  • Occasional on-call after-hours work may be required as needed by the customer
  • As their account management professional, be the assigned accounts' single point of contact to our company, and engage resources across several teams as needed to resolve their issues and requests
  • Develop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, know how NICE CX's solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor
  • Excellent triage and troubleshooting skills, teaching peers those same skills to improve their success
  • Personally resolve as many customer issues as possible while scheduling time for proactive activities
  • Partnering with other NICE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution
  • Demonstrate superior in depth knowledge of NICE CX products and associated technologies, especially those employed by assigned accounts
  • Demonstrate subject matter expertise in one or more technical areas
  • Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies
  • Gain a deep understanding of each customer's environment, identify customer needs, propose solutions that will accelerate their success
  • Demonstrate a working knowledge of competitive product lines, differentiators and industry trends through self-education and NICE CX's resources
  • Develop and present customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
  • Provide training to accounts to ensure that they get the most out of their NICE CX investment
  • Capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving knowledgebase content
  • Provide coaching to peers and demonstrate consistent and high-value participation in knowledge creation and improvement
  • Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and are logged into the CRM system
  • Appropriately contribute to and take charge of meetings, calls and other discussions to convey ownership, organization, progress and direction
  • Consistently and regularly update customer and account information, keeping it current in the CRM system
  • Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success
  • Communicate and work with customers in a way that they do not escalate and are confident that their issues and concerns are being properly represented and handled by NICE CX
  • Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of difficult situations
  • Develop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help NICE CX improve our performance and success
  • Make and meet all commitments, building trust with customers and help others to do the same
  • Present a professional image in communication, conduct, attitude and attire
  • Demonstrates professionalism and leadership with customers, and helps peers to develop the same level of expertise
  • Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence
  • Assist assigned customers in preparation for go-live, and build confidence with them as they begin using our products in a live environment
  • Responsible for customer satisfaction, retention and referenceability for all assigned account
  • Participate in team goal achievement and set personal goals that increase effectiveness and success
  • Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development
  • Employs an assertive yet positive attitude in working with others to improve process issues that cause inefficiency, risk, missed targets, and frustration.
  • Add value to the company by participating in projects, tasks and initiatives that improve process, methods, tactics and success within the team and across NICE CX. Participation in these things does not detract from the service, value, and outcomes provided to assigned accounts
  • Mentor Associate TAMs and other peers as appropriate toward increased success
  • Provide technical and process training to others based on skills and expertise, which training improves others' effectiveness and efficiency
  • Successful at turning struggling accounts into successful accounts
  • Manage and document certain NICE CX technical projects with each assigned account to ensure that they are successful
  • Occasional travel (up to 25%) required, visiting customer sites
  • Perform other tasks and duties as assigned or needed
  • Follow the company Code of Ethics and NICE CX policies and procedures at all times
  • Communicate in an effective and professional way with customers in and outside of NICE CX

Have you got what it takes?

  • 6+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
  • Demonstrated technical problem solving proficiency
  • Excellent analytical and advanced troubleshooting skills with end-users/customers
  • Excellent customer service and communication skills, both verbal and written
  • Ability to multitask and work well in a fast-paced environment
  • Proficient in Microsoft Office applications
  • Able to work with little supervision and complete projects
  • Working technical knowledge of contact center software/design/functionality
  • Demonstrated experience in a fast paced environment and meeting customer time constraints
  • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

You will have an advantage if you also have:

  • TCP/IP networking knowledge and VoIP technology exposure
  • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
  • Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)
  • Understanding of basic scripting fundamentals
  • Solid understanding of TCP/IP and internet fundamentals
  • Extensive software, telecommunications and IP Telephony
  • Experience using SIP signaling
  • Competent in database and SQL concepts and scripting
  • Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
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14.05.2025
NIC

NICE Senior Technical Account Manager United Kingdom, England, London

Limitless High-tech career opportunities - Expoint
Work largely during the customers' core business hours, with occasional extended hours as needed. Occasional on-call after-hours work may be required as needed by the customer. As their account management...
Description:

You will be responsible for:

  • Work largely during the customers' core business hours, with occasional extended hours as needed
  • Occasional on-call after-hours work may be required as needed by the customer
  • As their account management professional, be the assigned accounts' single point of contact to our company, and engage resources across several teams as needed to resolve their issues and requests
  • Develop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, know how NICE CX's solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor
  • Excellent triage and troubleshooting skills, teaching peers those same skills to improve their success
  • Personally resolve as many customer issues as possible while scheduling time for proactive activities
  • Partnering with other NICE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution
  • Demonstrate superior in depth knowledge of NICE CX products and associated technologies, especially those employed by assigned accounts
  • Demonstrate subject matter expertise in one or more technical areas
  • Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies
  • Gain a deep understanding of each customer's environment, identify customer needs, propose solutions that will accelerate their success
  • Demonstrate a working knowledge of competitive product lines, differentiators and industry trends through self-education and NICE CX's resources
  • Develop and present customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
  • Provide training to accounts to ensure that they get the most out of their NICE CX investment
  • Capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving knowledgebase content
  • Provide coaching to peers and demonstrate consistent and high-value participation in knowledge creation and improvement
  • Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and are logged into the CRM system
  • Appropriately contribute to and take charge of meetings, calls and other discussions to convey ownership, organization, progress and direction
  • Consistently and regularly update customer and account information, keeping it current in the CRM system
  • Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success
  • Communicate and work with customers in a way that they do not escalate and are confident that their issues and concerns are being properly represented and handled by NICE CX
  • Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of difficult situations
  • Develop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help NICE CX improve our performance and success
  • Make and meet all commitments, building trust with customers and help others to do the same
  • Present a professional image in communication, conduct, attitude and attire
  • Demonstrates professionalism and leadership with customers, and helps peers to develop the same level of expertise
  • Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence
  • Assist assigned customers in preparation for go-live, and build confidence with them as they begin using our products in a live environment
  • Responsible for customer satisfaction, retention and referenceability for all assigned account
  • Participate in team goal achievement and set personal goals that increase effectiveness and success
  • Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development
  • Employs an assertive yet positive attitude in working with others to improve process issues that cause inefficiency, risk, missed targets, and frustration.
  • Add value to the company by participating in projects, tasks and initiatives that improve process, methods, tactics and success within the team and across NICE CX. Participation in these things does not detract from the service, value, and outcomes provided to assigned accounts
  • Mentor Associate TAMs and other peers as appropriate toward increased success
  • Provide technical and process training to others based on skills and expertise, which training improves others' effectiveness and efficiency
  • Successful at turning struggling accounts into successful accounts
  • Manage and document certain NICE CX technical projects with each assigned account to ensure that they are successful
  • Occasional travel (up to 25%) required, visiting customer sites
  • Perform other tasks and duties as assigned or needed
  • Follow the company Code of Ethics and NICE CX policies and procedures at all times
  • Communicate in an effective and professional way with customers in and outside of NICE CX

Have you got what it takes?

  • 6+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
  • Demonstrated technical problem solving proficiency
  • Excellent analytical and advanced troubleshooting skills with end-users/customers
  • Excellent customer service and communication skills, both verbal and written
  • Ability to multitask and work well in a fast-paced environment
  • Proficient in Microsoft Office applications
  • Able to work with little supervision and complete projects
  • Working technical knowledge of contact center software/design/functionality
  • Demonstrated experience in a fast paced environment and meeting customer time constraints
  • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

You will have an advantage if you also have:

  • TCP/IP networking knowledge and VoIP technology exposure
  • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
  • Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)
  • Understanding of basic scripting fundamentals
  • Solid understanding of TCP/IP and internet fundamentals
  • Extensive software, telecommunications and IP Telephony
  • Experience using SIP signaling
  • Competent in database and SQL concepts and scripting
  • Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
Show more

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14.05.2025
NIC

NICE Services Sales Manager EMEA United Kingdom, England, London

Limitless High-tech career opportunities - Expoint
Strategize and define a clear, comprehensive, and executable professional services sales plan for a defined territory and set of Actimize accounts. Proactively drive and lead strategic conversations with clients and...
Description:

Position Overview:As a Services Sales manager in Actimize, you will be responsible for managing an assigned territory and/or a group of Actimize clients within the EMEA region. Leveraging your industry and domain expertise, combined with strong financial and business acumen, you will utilize aconsultative sales approachto proactively position and close high-value Professional Services engagements in the financial crime sector.

Your target clients, both existing and new, will be medium and large financial institutions across the assigned territory. As an individual quota carrier, you will manage the entire sales cycle from initial demand generation and pipeline building to crafting compelling value propositions aimed at senior stakeholders. You will also be responsible for proactively establishing, developing, and maintaining relationships with senior stakeholders within client and prospect organizations. Additionally, you will lead and contribute to Actimize industry events, including roundtables, webinars, industry panels, and tradeshows.

Duties and Responsibilities

  • Strategize and define a clear, comprehensive, and executable professional services sales plan for a defined territory and set of Actimize accounts.
  • Proactively drive and lead strategic conversations with clients and prospects about industry trends and regulations to generate Professional Services opportunities.
  • Apply a consultative sales approach to proactively identify and validate client challenges, priorities, and objectives, managing the end-to-end consultative sales cycle.
  • Partner with and act as a trusted advisor to Actimize clients and prospects to ensure they maximize the value of their Actimize technology investment.
  • Establish, develop, and nurture relationships with senior stakeholders, including C-suite executives.
  • Meet and exceed quarterly and annual professional services sales targets.
  • Articulate and promote the value of Actimize professional services both internally and externally.
  • Collaborate with Product/License Sales and Pre-sales specialists in the designated region to provide services-related responses to RFIs and RFPs.
  • Contribute to the Services RFP library.
  • Work with Pre-sales specialists and Sales Managers to understand solution scope and recommend the most favourable positioning of services.
  • Coordinate with service delivery teams to achieve early alignment in preparation for delivery.
  • Maintain ownership of professional services opportunities.
  • Prepare compelling client proposals for Professional Services using in-house developed templates.
  • Lead, participate in, and contribute to Actimize events, roundtables, and webinars to raise awareness of Actimize Professional Services capabilities.
  • Keep the Sales CRM system updated on a weekly basis.

Education & Experience

  • Financial services experience (banking, brokerage, or insurance) - A MUST.
  • Extensive knowledge and experience within the financial crime domain - A MUST.
  • External consulting and/or professional services experience with a vendor selling services - A MUST.
  • Experience with consultative selling and associated methodologies.
  • Excellent communicator, comfortable presenting to senior stakeholders and larger audiences at industry events.
  • Experience with industry-standard sales forecasting methodologies.
  • Strong business and finance acumen, experienced in building complex business cases.
  • Able to work autonomously and independently, as well as being a strong collaborator capable of leading cross-functional initiatives.
  • Excellent written and verbal presentation and communication skills.
  • Comfortable with internal and external negotiations.
  • Highly skilled at articulating the value of services both in lead roles where services are sold as stand-alone engagements and as part of an overall solution sale.
  • Professional client-facing demeanour.
  • Ability to problem-solve and thrive in a fast-paced, dynamic environment, managing multiple opportunities on strict deadlines.
  • Strong work ethic and ownership of your work product.
  • Team player.
  • Ability to travel up to 50% of the time.

Inter-Personal Skills

  • Strong, proven skills in client relationship management and people leadership.
  • Customer-facing skills, including presenting and articulating prescribed messaging.
  • Proven ability to effectively communicate with, and influence, all levels of an organization including C-level executives and decision-makers.
  • Manage client relationships and individual engagements with a strong focus on excellence.
  • Knowledge of core business domains such as strategy, operations, data analysis techniques, and artificial intelligence.
  • Capable of working on multiple overlapping tasks in a fast-paced environment with a "can-do" attitude and a problem-solving approach.

#LI-Hybrid

  • Requisition ID: 6358
  • Reporting into:Director, Services Sales, Actimize
  • Role type: Professional Services
Show more

These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Direct impact for bringing products and features into production on time and within budget to secure revenue. Ensures that specifications and projects are in line with company’s Compliance efforts. Ensures...
Description:

How will you make an impact?

  • Direct impact for bringing products and features into production on time and within budget to secure revenue.
  • Ensures that specifications and projects are in line with company’s Compliance efforts.
  • Ensures that development is according to the company’s development standards and products produce accurate reporting.
  • Ensures expenditures are purchased, accounted for and reported according to the Company’s Purchasing, Travel and Corporate Credit Card policies.
  • The Program Manager collaborates with Solutions Management to disseminate market requirements and concepts into actionable work items for Analysts, Engineers, and Quality Assurance Engineers.
  • The Program Manager executes the product vision through the software development life-cycle to ensure program goals are met.
  • Interface with teams throughout company to drive, plan, and implement software objectives.
  • Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
  • Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
  • Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.
  • Provide timely project status updates, risks and issues to all stakeholders.
  • Coordinate Release Management to schedule, communicate and drive releases onto each environment.
  • Give clear and timely direction for product and project questions.
  • Coordinate with Solutions Management for product launches and technical documentation.
  • Be an expert with respect to the product line and usability.
  • Create and communicate visual layouts and proof-of-concepts.
  • Good understanding of competitive landscape.
  • Maintain and share deep understanding of the product from the end-user perspective.
  • Research available technologies and capabilities in order to drive the most effective product solutions.
  • Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
  • Occasional travel for client-site visits or industry trade shows.
  • Staff selection, coaching, goals, performance, and evaluations.
  • Share job knowledge, skills and ideas with other employees.
  • Follow the company Code of Ethics and CXone policies and procedures at all times.
  • Communicate in an effective and professional way with customers in and outside of CXone.

Have you got what it takes?

  • 6+ years working in a key software development life-cycle role
  • 10+ years Program, Project, or Product Management experience using formal techniques and principles.
  • 10+ year of demonstrated success defining and launching products.
  • 5+ years of demonstrated experience writing software specifications.
  • 8+ years of project leadership in a cross-functional environment.
  • Demonstrated progressive work experience in a lead role.
  • Proactive, responsive and committed to removing roadblocks to fulfill timelines
  • Strategic thinker, consensus builder.
  • Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
  • Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts.
  • Experience working with and influencing cross-functional teams without formal authority.
  • Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields.
  • Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
  • Excellent facilitation, interviewing, and presentation skills
  • Excellent written and verbal communications skills

You will have an advantage if you also have:

  • Experience working with graphical user experience and user interface design
  • Experience working with object-oriented software development, web services, web development or other similar technical products
  • Understanding of standard engineering processes and software development methodologies
  • Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
  • Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing PMP certification

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