Jobs at Nice in United Kingdom, London

Working as part of the engineering team you will participate in all testing activities for the ContactEngine platform. This will include functional and non-functional testing using a combination of manual and automated testing with a focus on, and continual drive towards automation.

How will you make an impact?

• Participate in all testing activities within the agile pipeline – estimation, prioritisation, planning and coordination.
• Provide input into platform architecture and implementation of automation tooling and frameworks to facilitate testing, continuous integration, delivery, and deployment.
• Create and execute detailed, comprehensive, and well-structured test plans and test cases that will include both functional and non-functional tests.
• Support the investigation of bugs and live production issues.
• Recreate and verify defects with detailed replication steps, working with the engineering team to ensure efficient resolution.
• Perform thorough regression testing prior to releasing and as and when any bugs are resolved.
• Develop and maintain automated test suites across staging and production environments.
• Creation and maintenance of test data.
• Stay up to date with new testing tools and test strategies.

Have you got what it takes?

• Must have experience in Javascript/Typescript.
• Proven experience in a similar testing role within software development with at least 3+ years of experience.
• Hands-on experience with automated testing of .NET applications and services in a cloud environment with a good understanding of test automation design patterns, practices, tools, and frameworks e.g. BDD, Gherkin/SpecFlow/Jasmine, Selenium, Protractor, Playwright etc. Writing tests using JavaScript, TypeScript etc.
• Experience in creating clear, concise, and comprehensive test plans and scripts, test execution and reporting of the results.
• Practical experience in software testing (planning and execution, manual and automated) across the application landscape e.g. UI, business logic, data access, web services/APIs.
• Sound understanding of different types of tests, their value, and where they fit into the software development lifecycle.
• Experience with cross browser and non-functional testing strategies and tools.

You will have an advantage if you also have:

• Experience working in an Agile/Scrum environment.
• ISEB/ISTQB qualified.
• Experience working in an ISO 27001 controlled environment where data security is paramount.
• Experience using BrowserStack or other third-party selenium grids.
• Knowledge of Git, TeamCity and Octopus Deploy.
• Experience with performance testing and tools.
• Knowledge of SQL.

Reporting into: Manager, Engineering CX.

Role Type: Individual Contributor.

How will you make an impact?

• Direct impact for bringing products and features into production on time and within budget to secure revenue.
• Ensures that specifications and projects are in line with company’s Compliance efforts.
• Ensures that development is according to the company’s development standards and products produce accurate reporting.
• Ensures expenditures are purchased, accounted for and reported according to the Company’s Purchasing, Travel and Corporate Credit Card policies.
• The Program Manager collaborates with Solutions Management to disseminate market requirements and concepts into actionable work items for Analysts, Engineers, and Quality Assurance Engineers.
• The Program Manager executes the product vision through the software development life-cycle to ensure program goals are met.
• Interface with teams throughout company to drive, plan, and implement software objectives.
• Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.
• Provide timely project status updates, risks and issues to all stakeholders.
• Coordinate Release Management to schedule, communicate and drive releases onto each environment.
• Give clear and timely direction for product and project questions.
• Coordinate with Solutions Management for product launches and technical documentation.
• Be an expert with respect to the product line and usability.
• Create and communicate visual layouts and proof-of-concepts.
• Good understanding of competitive landscape.
• Maintain and share deep understanding of the product from the end-user perspective.
• Research available technologies and capabilities in order to drive the most effective product solutions.
• Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
• Occasional travel for client-site visits or industry trade shows.
• Staff selection, coaching, goals, performance, and evaluations.
• Share job knowledge, skills and ideas with other employees.
• Follow the company Code of Ethics and CXone policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of CXone.

Have you got what it takes?

• 6+ years working in a key software development life-cycle role
• 10+ years Program, Project, or Product Management experience using formal techniques and principles.
• 10+ year of demonstrated success defining and launching products.
• 5+ years of demonstrated experience writing software specifications.
• 8+ years of project leadership in a cross-functional environment.
• Demonstrated progressive work experience in a lead role.
• Proactive, responsive and committed to removing roadblocks to fulfill timelines
• Strategic thinker, consensus builder.
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts.
• Experience working with and influencing cross-functional teams without formal authority.
• Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields.
• Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
• Excellent facilitation, interviewing, and presentation skills
• Excellent written and verbal communications skills

You will have an advantage if you also have:

• Experience working with graphical user experience and user interface design
• Experience working with object-oriented software development, web services, web development or other similar technical products
• Understanding of standard engineering processes and software development methodologies
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
• Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing PMP certification

As an Implementation Engineer, you will work on projects that are critical to our Client's success. Our implementation engineers are versatile leaders that enthusiastically take on new challenges as we continually push our technology forward.
Working within the implementation team you will be at the heart of all activity. In consultation with the Customer Success team, Product development, and AI innovation teams you will help design and implement the business and technical requirements of ContactEngine deployments for Market Trials and Production releases.

• Become an expert in ContactEngine solution design consultancy and implementation
• Learn Client’s business processes to define and document requirements for automated transactions of proactive customer journeys
• Document End to End Application Integration Specifications
• Configure, perform E2E testing, debug and deploy the SaaS platform based on client requirements
• Define and implement ContactEngine customer journey optimisation strategies by utilising data analytics in conjunction with a deep understanding of the ContactEngine transactional data model
• Write queries in SQL and build reports and dashboards.
• Collect, organise, analyse, and disseminate information with attention to detail and accuracy
• Write and debug code snippets (in JavaScript)
• Design and test APIs
• Assist with training of new implementation specialists
• Provide on-call support to customers

• Graduated with a degree in a Computer Science / Business Analytics / Data Analytics / STEM type degree
• Knowledge of basic programming languages and data structures
• Knowledge of data analysis and SQL
• Curious with a passion for learning
• A keen problem solver
• Ability to successfully work in a team-oriented, highly collaborative environment

You will have an advantage if you also have

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

Requisition ID: 8224.
Reporting into: Director, Professional Services.
Role Type: Individual Contributor.

How will you make an impact?

• Manage a number of projects for tier one clients of varying sizes utilising cross-functional Actimize teams distributed across multiple geographical locations.

• Establish effective governance according with best practice and common methodologies.

• Lead and manage a portfolio of client accounts, with multiple customer-facing software delivery engagements, delivered directly, and/or through a team of Senior Program/Project Managers.

• Provide effective, accurate and timely communications to all senior stakeholders. Scheduling and attend senior stakeholder meetings, including Steering Committees, and acting as a clear point of contact for client sponsors and senior management.

• Improve Customer Satisfaction (CSAT) returns for your portfolio of client accounts.

• Ensure effective Risk Management is proactively employed across the account portfolio. Actively collaborating with clients to ensure a rapid resolution, where necessary, avoiding, defusing, and managing escalations, should they arise.

• Ensure that scope is monitored and controlled on all projects and that any deviation is proactively addressed through change control, impact assessment, and re-planning to safeguard project baselines.

• Ensure that revenue forecasts, budgets and invoices are accurate and tracked regularly to ensure that Actimize projects meet their financial objectives.

• Manages cost, schedule and quality by overseeing project deliverables and ensuring project objectives are met.
• Assess and report the quality and efficiency of each stage of delivery of projects in your client portfolio. Proactively provide feedback on lessons learned, and contributing to the maintenance and development of project management resources, processes, and tools used within your Professional Services team.
• Proactively address performance issues within prescribed company guidelines. Top of Form

have highly developed soft skills, excellent stakeholder management and the gravitas needed to build long term relationships with clients and internal stakeholders alike.

be resilient and able to work well under pressure with challenging projects.

have experience of working in internationally distributed matrix-management structures.

have extensive previous experience of working in Professional Services and Financial Services / Capital Markets or Investment Banking.

be able to proactively guide the client through challenges while avoiding escalations.

be able to travel Internationally, if required.

• Minimum of 10 years + experience of managing complex IT software projects using established project/program management disciplines and methodologies. Recognized project management certification such as PRINCE2, PMP, MSP, etc… preferrable. While certification is important, candidates should be able to adapt to detailed processes and software delivery and project management practices & methodologies, such as Agile, Waterfall, Scrum, Kanban…

• Substantial experience of managing multiple concurrent IT/ software implementation and integration projects of varied size and complexity utilizing cross-functional teams in multiple geographical locations.

• Substantial experience of working with SMEs when developing scope/specification of large technical programs.

• Solid understanding of all phases of the Systems Development Life Cycle (SDLC), Data migration, Integration, Consolidation, Profiling, and Cleansing.

General

• Minimum relevant Bachelor's degree or equivalent of higher education.

• Able to build strong relationships across your portfolio of customers, and understand their business needs and priorities.

• The ideal candidate would be bilingual in fluently speaking and writing English and French, though this is not essential.

Reporting into: Director, Professional Services, Actimize

Individual Contributor

How will you make an impact?

• Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE self-service and AI solutions.
• Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements.
• Provide best practice recommendations to design and implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potential.
• Collaborate with product development teams to provide feedback and suggest improvements based on client experience.
• Own and manage senior stakeholder relationships , ensuring active participation and sponsorship throughout the engagement.
• Build long-term relationships with customers , becoming a trusted advisor, driving adoption and consumption growth.
• Organize and guide application and data consultants through program leadership, acting as the adoption and consulting engagement quarterback.
• Manage consulting and adoption programs with continuous alignment with the entire product implementation program.
• Establish and monitor progress toward business success criteria for the overall delivery program and in turn, each product/business unit.
• Map business cases into action items and solution designs .
• Align launch strategies with use cases and value priorities.
• Secure buy-in from different stakeholders (internal and external).
• Provide input into technical project plans , ensuring business requirements and best practices are fully captured.
• Develop and deliver presentations to demonstrate the value and capabilities of our software solutions.
• Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights.

Have you got what it takes?

• Minimum of 5 years of consulting or customer successes experience in self-service or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Knowledge management expertise.
• Experience with generative AI in the customer service domain is a plus.
• IVR/Routing/ACD experience preferred.
• Experience in business process improvement and customer success.
• Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic partnerships.
• Led project teams and demonstrated operational performance improvements with significant benefits.
• Multi-industry experience preferred.
• Excellent verbal, written communication, and presentation skills are a must.

Reporting into: Tech Manager

Role Type: Individual Contributor

How will you make an impact?

• Security Tooling: Deploy, maintain, integrate, and perform initial configuration of security tools.
• Vulnerability Management: Coordinate and conduct regular security assessments, penetration testing, and vulnerability scans to identify and address security weaknesses proactively.
• Incident Response: Lead incident response efforts to promptly detect, analyze, and mitigate security incidents and breaches. Develop and maintain incident response plans and procedures.
• Security Operations: Monitor security logs and alerts, investigate suspicious activities, and respond to security events in real-time. Implement and maintain security tools and technologies to enhance our security posture.
• Identity and Access Management: Manage user access controls, authentication mechanisms, and identity management systems to ensure appropriate levels of access and privilege.

Have you got what it takes?

• At least 5 years of experience in information security, with a focus on hands-on security engineering and operations.
• In-depth knowledge of networking protocols, operating systems, and cloud technologies.
• Strong understanding of security principles, practices, and frameworks (e.g., PCI, NIST, ISO 27001).
• Experience with security tools such as SIEM, IDS/IPS, endpoint protection, and penetration testing tools.
• Experience with public cloud security, specifically AWS, Azure, and Google Cloud Platform (GCP).

You will have an advantage if you also have:

• Relevant certifications such as CISSP, CISM, CEH, or cloud-specific certifications (e.g., AWS Certified Security – Specialty, Microsoft Certified: Azure Security Engineer Associate, Google Professional Cloud Security Engineer) are highly desirable.

Individual Contributor

How will you make an impact?

• Establish and manage relationships inside NiCE Actimize partner ecosystem to drive strategic initiatives that deliver profitable revenue growth, innovation, and market expansion
• Develop joint business opportunities and execute development programs for ecosystem growth
• Collaborate with and support NiCE Actimize Partner and Alliance Leaders on their partnership growth initiatives
• Effectively build and manage ongoing relationships with partner executives, sales and client account teams
• Lead the orchestration of training and enablement for partners on NiCE Actimize company products, services, and Go-To Market
• Build and manage relationships with NiCE Actimize sales teams, ensuring they understand the value of your partners and how we jointly GTM
• Lead efforts to scale our partner sales activities, including pipeline generation and management
• Provide overlay sales support on partner co-pursuits
• Engage with clients onsite to establish various use cases and quantify the value behind them.
• Hold in-depth, value-oriented conversations with government agency leadership, architects, and line-of-business users
• Identify NiCE Actimize pipeline opportunities that are ideal candidates to be put through NiCE Actimize's AWS Marketplace then manage and assist in tracking and forecasting those opportunities in the Marketplace
• Work collaboratively with NiCE Actimize Customer Success Managers on issues and escalations that involve Partners, by coordinating necessary communication and escalation directly with the Partner to resolve the issue

Business Growth and Operational Efficiency

• Develop and improve processes to drive greater sales efficiency by aligning with other functions (marketing, sales engineering, legal) to reduce cost and remove delays.
• Produce a framework to measure sales productivity to help management make informed decisions around hiring and budgeting
• Understand the overall sales process and details of each stage to be a trusted advisor and provide insight and strategies to increase win rates, productivity, and profitability of sales through the opportunity process
• Own and manage the partner pipeline within your assigned territory, ensuring that partners are actively progressing opportunities toward closure with NiCE Actimize Field Sales in alignment with mutually agreed timelines
• Collaborate with NiCE Actimize Field Sales and Partners to accurately forecast Partner led deals
• Proactively surface and resolve Partner led deal blockers, both in resell and delivery motions for committed opportunities in the quarter. Partner closely with NiCE Actimize field sales teams to develop and execute effective close plans that ensure Partner led timely deal completion
• Collaborate with partners to develop and execute joint go-to-market (GTM) plans, tailored to business objectives and regional market dynamics. Plans should include clear deliverables for execution on a quarterly and semi-annual basis
• Serve as a strategic internal advocate for your partners within NiCE Actimize. Ensure that field sales teams fully understand the unique capabilities and geographic strengths your partners bring to joint sales motions and opportunity development

Have you got what it takes?

• 10+ years of technology sales experience
• 5+ Years working with partner channel sales
• 2+ years sales experience with AWS Services and Marketplace
• Comfortable with sales process including forecasting and working through deal negotiations
• 5+ Experience working with channel partners.
• Proven success in executing large, complex deals led by Partners in collaboration with Corporate field Sales teams
• Understanding of fundamental financial modeling for deal development and negotiation
• A. / B.S. from an accredited college; preference for Program and Project Management,
• Travel up to 30% of the time

You will have an advantage if you also have;

• Graduate degree
• AWS Sales or Technical Certification
• Sales experience selling through AWS Marketplace
• Channel experience with a Software SaaS provider in a Partner Sales or Development Role
• Comfortable presenting on stage and to executive leadership teams

NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.

• Requisition ID: 8130
• Reporting into:Senior Director, Partner Sales, Actimize