Product Management Operations jobs at Nice in Philippines, Manila

to join our fast-paced software company. In this role, you’ll be a critical partner to our product and go-to-market teams, driving operational excellence across the product lifecycle. You will own and optimize cross-functional processes, coordinate product launch activities, and help scale our delivery operations as we grow

Key Responsibilities

• Lead and coordinate cross-functional initiatives across product, engineering, enablement teams, pricing, billing, marketing, and customer success teams
• Communicate in an effective and professional way with stakeholders and customers
• Drive planning, execution, and delivery of product launch, ensuring milestones are met on time and within scope
• Create and manage project plans, timelines, risks, and status communication methods.
• Support product management teams with tools, reporting, data, and frameworks to improve product planning, prioritization, and delivery
• Develop and manage operational processes that improve team efficiency and collaboration
• Champion best practices in documentation, product communications, and feedback loops

Qualifications

• 4+ years of experience in program/project management, product operations, or related roles in a software or tech company
• Proven experience managing cross-functional projects and working with product and GTM teams
• Excellent interpersonal and communication skills, both written and verbal, including the ability to distill large quantities of information into concise and effective presentations for senior management and other stakeholders
• Exceptionally well-organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success
• Proven ability to influence without authority in a cross-functional, fast-paced environment
• Strong collaborator and team player with the ability to work effectively in a matrixed organization
• Process-oriented mindset with a focus on continuous improvement and operational excellence
• Self-motivated and committed to professional excellence in all aspects of work
• Familiarity with product management and collaboration tools (e.g., Jira, Confluence, SharePoint, MS Office Suite, ,etc.)
• Analytical mindset with the ability to use data to drive decisions and improve processes
• Experience in SaaS or enterprise software environments is a plus

Reporting into:Role Type:Individual Contributor

How will you make an impact?

• Administer Salesforce system, including user roles, security settings, profiles, workflow rules, and data integrity.
• Collaborate with various teams to ensure effective reporting, manage ad hoc requests, and enhance report/dashboard usability.
• Oversee dashboards, reports, forms, templates, custom objects, and layouts.
• Promote Salesforce adoption through documentation, support, and training for users.
• Maintain data quality through regular reporting, analysis, de-duplication, and process improvements.
• Provide first-level support for issue resolution and escalation across teams.
• Design and implement custom features, evaluate third-party solutions and stay updated with Salesforce release features and special projects.

Have you got what it takes?

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience.
• 5+ years' experience, a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• 5+ years of experience in Salesforce.com CRM Application Administration.
• Salesforce certification is a plus!

You will have an advantage if you also have:

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail-oriented and have strong problem-solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.

Manager
Individual Contributor

to join our fast-paced software company. In this role, you’ll be a critical partner to our product and go-to-market teams, driving operational excellence across the product lifecycle. You will own and optimize cross-functional processes, coordinate product launch activities, and help scale our delivery operations as we grow

Key Responsibilities

• Lead and coordinate cross-functional initiatives across product, engineering, enablement teams, pricing, billing, marketing, and customer success teams
• Communicate in an effective and professional way with stakeholders and customers
• Drive planning, execution, and delivery of product launch, ensuring milestones are met on time and within scope
• Create and manage project plans, timelines, risks, and status communication methods.
• Support product management teams with tools, reporting, data, and frameworks to improve product planning, prioritization, and delivery
• Develop and manage operational processes that improve team efficiency and collaboration
• Champion best practices in documentation, product communications, and feedback loops

Qualifications

• 4+ years of experience in program/project management, product operations, or related roles in a software or tech company
• Proven experience managing cross-functional projects and working with product and GTM teams
• Excellent interpersonal and communication skills, both written and verbal, including the ability to distill large quantities of information into concise and effective presentations for senior management and other stakeholders
• Exceptionally well-organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success
• Proven ability to influence without authority in a cross-functional, fast-paced environment
• Strong collaborator and team player with the ability to work effectively in a matrixed organization
• Process-oriented mindset with a focus on continuous improvement and operational excellence
• Self-motivated and committed to professional excellence in all aspects of work
• Familiarity with product management and collaboration tools (e.g., Jira, Confluence, SharePoint, MS Office Suite, ,etc.)
• Analytical mindset with the ability to use data to drive decisions and improve processes
• Experience in SaaS or enterprise software environments is a plus

Reporting into:Director, Professional Services
Role Type:Individual Contributor

As a Business Operations Analyst, a Typical Day Might Include the Following:

• Assist services representatives gathering data, creating reports and dashboards
• Create and distribute analytical reports including ad hoc and custom reports for services
• Maintaining data integrity
• Audit accounts, opportunities, projects, cases, etc. in CRM and partner with account owners to ensure data integrity
• Project Management for projects submitted or related to services owned software
• Create services process documentation and identify/lead improvement initiatives
• Assist in data amendments and perform data clean up in CRM System

To Land This Gig You'll Need:

• Bachelors Degree in Business, Economics, Statistics or related field or equivalent work experience required.
• At least 1-3 years experience in creating reports and dashboards using Microsoft PowerBI
• 2-3 years experience with data analysis and written analysis
• Excellent problem solving skills
• Ability to apply a wide range of business skills and analysis to the function
• Ability to effectively prioritize and adjust to multiple demands
• Proficient in Microsoft Office Tools
• Advanced Microsoft Excel skills
• Effective interpersonal skills. Able to communicate effectively across all levels of management
• Strict attention to detail
• Excellent organization skills

Experience Preferred

• Salesforce report building and CRM administration
• SaaS business experience
• B2B experience
• SQL experience is nice to have but not required

Manager
Individual Contributor

How will you make an impact?

• Administer Salesforce system, including user roles, security settings, profiles, workflow rules, and data integrity.
• Collaborate with various teams to ensure effective reporting, manage ad hoc requests, and enhance report/dashboard usability.
• Oversee dashboards, reports, forms, templates, custom objects, and layouts.
• Promote Salesforce adoption through documentation, support, and training for users.
• Maintain data quality through regular reporting, analysis, de-duplication, and process improvements.
• Provide first-level support for issue resolution and escalation across teams.
• Design and implement custom features, evaluate third-party solutions and stay updated with Salesforce release features and special projects.

Have you got what it takes?

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience.
• 5+ years' experience, a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• 5+ years of experience in Salesforce.com CRM Application Administration.
• Salesforce certification is a plus!

You will have an advantage if you also have:

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail-oriented and have strong problem-solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.

Manager
Individual Contributor