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Ensuring maximum possible service availability and performance for all NICE products. Provide support for Technical Support, R&D, and other technical teams. Provide a central hub of communication regarding the status...
Analyze database logs and configure alerts for monitoring. Perform SQL Server backup and restore tasks. Deploy databases and configure features for optimal performance. Administer databases, including updates, troubleshooting, and implementing...
Supports NICE Engage, covering access, recording, and playback processes, along with troubleshooting. Proficient in system configuration, user setup, and administration. Experienced in PBX integration (Cisco, Avaya) and ACD/Skills, CTI integration,...
Work primarily during customers' core business hours, utilizing phone, chat, email, and screen sharing for customer interaction, with occasional extended hours for critical concerns. Ensure customer satisfaction, retention, and reference-ability...
Manage tickets through various channels including web-based ticketing system, email, voice, and chat. Ensure proper assignment and completion of all tickets. Utilize standard text templates for case completion and validate...
Responsibilities involve providing consultative support for NICE solutions to various clients, including both public and private sector organizations with diverse information management and contact center setups. Technical tasks include configuring,...
Provide Staff-level technical configuration and, in some cases, programming as required. Provide process, data, and object modeling in a variety of application and database environments. Provide database design, development, and...
Ensuring maximum possible service availability and performance for all NICE products. Provide support for Technical Support, R&D, and other technical teams. Provide a central hub of communication regarding the status...
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Noc Engineer opportunities at Nice in Philippines, Manila. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.