Contact Center Operations jobs at Nice in India, Pune

You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting edge technology.

As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.

• Implementing, configuring custom changes, and deploying new Application release upgrades
• Setup new environments & deploying solutions.
• Building proactive Monitoring & alerting service.
• Automation using ansible, python, Perl scripting.
• Setup & securing new Application instances
• Change management, Building deployment and rollback plans and procedures
• Creating and maintaining knowledge base for various technical resolutions
• Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
• Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
• AWS troubleshooting support
• Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
• Drive customer communication during critical events.
• Provide on-call off hour support and flexible to work in 24*7 shift environment

• 2+ years of relevant experience
• Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
• Strong problem solving, analytical and communication skills
• Exposure in handling complex application performance issues
• Exposure to APM tools like AppDynamics, Dynatrace
• Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
• Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
• Excellent Troubleshooting skills
• OS level knowledge (Windows or Linux)
• Database skills ( SQL ,Oracle or Postgres / Casandra)
• Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
• Ability to identify the underlying root cause of performance issues & mitigate bottlenecks
• Good understanding on Networking , Load balancers
• Good communication both written and verbal
• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
• Experience in working with tools like OpsGenie, Nagios, Rundeck,
• Good understanding in Kubernetes.
• Cloud / Application level Security experience
• Experience in Banking & Financial domain
• Has worked in an Agile / Sprint development model.

Tech Manager
Individual Contributor

You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting edge technology.

As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.

• Implementing, configuring custom changes, and deploying new Application release upgrades
• Setup new environments & deploying solutions.
• Building proactive Monitoring & alerting service.
• Automation using ansible, python, Perl scripting.
• Setup & securing new Application instances
• Change management, Building deployment and rollback plans and procedures
• Creating and maintaining knowledge base for various technical resolutions
• Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
• Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
• AWS troubleshooting support
• Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
• Drive customer communication during critical events.
• Provide on-call off hour support and flexible to work in 24*7 shift environment

• 4-8 years of relevant experience
• Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
• Strong problem solving, analytical and communication skills
• Exposure in handling complex application performance issues
• Exposure to APM tools like AppDynamics, Dynatrace
• Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
• Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
• Excellent Troubleshooting skills
• OS level knowledge (Windows or Linux)
• Database skills ( SQL ,Oracle or Postgres / Casandra)
• Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
• Ability to identify the underlying root cause of performance issues & mitigate bottlenecks
• Good understanding on Networking , Load balancers
• Good communication both written and verbal
• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
• Experience in working with tools like OpsGenie, Nagios, Rundeck,
• Good understanding in Kubernetes.
• Cloud / Application level Security experience
• Experience in Banking & Financial domain
• Has worked in an Agile / Sprint development model.

Tech Manager
Individual Contributor

You will team up with highly talented engineers and architects, working on cutting-edge technology in a fast-paced environment. Your responsibilities will include:

• Daily monitoring of systems to ensure customer data is processed correctly.
• Ensuring timely data processing (T+1 or T+5 for weekly arriving data).
• Reviewing data ingestion and alert generation using automated scripts.
• Executing manual monitoring tasks for new use cases until automation is implemented.
• Identifying data gaps and raising cases to appropriate internal teams.
• Performing trend analysis and communicating with stakeholders.
• Automating tasks using Python, Perl, and PowerShell scripting.
• Managing change processes and deployment plans.
• Creating and maintaining a technical knowledge base.
• Providing hands-on support for AWS/Azure environments.
• Collaborating with Support, R&D, and Operations teams to meet customer-specific data processing needs.
• Solving complex customer data problems across multiple critical applications.
• Building internal tools and utilities to optimize operations.
• Driving customer communication during critical events.
• Providing on-call support and working in a 24×7 shift environment.

Have you got what it takes?

• 3–4 years of relevant experience.
• Strong hands-on experience in managing Application Support (2-tier/3-tier apps).
• Excellent problem-solving, analytical, and communication skills.
• Experience handling complex application performance issues.
• Proficiency in managing containerized/cloud-based applications (AWS services like EC2, S3, VPN).
• Experience in Monitoring/Operations or Infrastructure Operations teams.
• Strong troubleshooting skills.
• OS-level knowledge (Windows or Linux).
• Database skills (SQL, Oracle, Postgres, Cassandra).
• Middleware experience (Tomcat, WebLogic, WebSphere).
• Ability to identify root causes of performance issues and mitigate bottlenecks.
• Exposure to scripting languages (Ansible, Perl, Python, Ruby, Shell, PowerShell).
• Familiarity with tools like OpsGenie, Nagios, Rundeck.
• Experience with Kubernetes and cloud/application-level security.
• Background in Banking & Financial domain is a plus.
• Experience working in Agile/Sprint development models.

Tech Manager
Individual Contributor

We are looking for a highly skilled and experiencedwith strong expertise inandto join our software development team. In this role, you will be responsible for designing, developing, and maintaining robust, scalable, and high-performance software applications aligned with business requirements and technical specifications.

How will you make an impact?

• Apply a strong understanding of software development best practices, principles, and standards throughout the development lifecycle.
• Write clean, efficient, and high-quality code that adheres to coding standards and software engineering best practices.
• Stay current with the latest trends, technologies, and methodologies in software development and incorporate them into project work.
• Provide technical guidance and support to team members, helping to resolve complex technical challenges.
• Conduct thorough code reviews and provide constructive feedback to ensure code quality and maintainability.
• Demonstrate deep knowledge of modern strong expertise in .NET technologies and C++ standards , along with a solid understanding of object-oriented design principles, design patterns, and software architecture.
• Work on large-scale applications and manage complex codebases effectively, leveraging strong knowledge of algorithms and data structures .
• Optimize application performance and use profiling and debugging tools to identify and address bottlenecks and issues.
• Utilize AWS cloud services for application development, deployment, and monitoring. This includes working with services such as EC2, S3, Lambda, CloudWatch, RDS , and ECS/EKS .
• Design and implement cloud-native or cloud-migrated solutions using AWS architecture best practices.
• Collaborate effectively with cross-functional teams and exhibit strong communication and interpersonal skills.
• Manage and track project timelines to ensure timely delivery of milestones and project goals.
• Promote and enforce adherence to software development best practices within the team.
• Mentor and coach junior developers, supporting their professional development and technical growth.

Have you got what it takes?

• Bachelor’s degree in computer science , Software Engineering , or a related field.
• 8 to 12 years of professional experience in software development using .NET and C++ technologies.
• Strong understanding of Object-Oriented Programming (OOP) principles and experience applying design patterns in real-world scenarios.
• Hands-on experience in telephony systems , including VoIP , media streaming , SIP signaling , and RTP protocols.
• Deep knowledge of software development best practices , including design principles, testing strategies, version control, and continuous integration.
• Experience in database design and development using SQL Server or similar relational database systems.
• Proficient with development tools such as Visual Studio , Git , and JIRA .
• Strong analytical and problem-solving skills , with a focus on performance and scalability.
• Excellent verbal and written communication skills , with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• Proven ability to work independently as well as collaboratively in a team-oriented environment.
• Self-motivated, detail-oriented, and committed to continuous learning and improvement.

Nice to Have:

• Experience working with public cloud platforms , preferably AWS .
• Hands-on experience in developing and deploying applications.
• Practical understanding of microservices architecture and distributed systems.
• Familiarity with Contact Center as a Service (CCaaS) platforms and Automatic Call Distribution (ACD) systems.
• Working knowledge of Agile/Scrum software development methodologies.
• Experience with C++, C#, .NET, and .NET Core for modern application development.

Tech Manager, Engineering, CX
Individual Contributor

You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting edge technology.

As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.

• Implementing, configuring custom changes, and deploying new Application release upgrades
• Setup new environments & deploying solutions.
• Building proactive Monitoring & alerting service.
• Automation using ansible, python, Perl scripting.
• Setup & securing new Application instances
• Change management, Building deployment and rollback plans and procedures
• Creating and maintaining knowledge base for various technical resolutions
• Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
• Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
• AWS troubleshooting support
• Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
• Drive customer communication during critical events.
• Provide on-call off hour support and flexible to work in 24*7 shift environment

• 4+ years of relevant experience
• Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
• Strong problem solving, analytical and communication skills
• Exposure in handling complex application performance issues
• Exposure to APM tools like AppDynamics, Dynatrace
• Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
• Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
• Excellent Troubleshooting skills
• OS level knowledge (Windows or Linux)
• Database skills ( SQL ,Oracle or Postgres / Casandra)
• Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
• Ability to identify the underlying root cause of performance issues & mitigate bottlenecks
• Good understanding on Networking , Load balancers
• Good communication both written and verbal
• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
• Experience in working with tools like OpsGenie, Nagios, Rundeck,
• Good understanding in Kubernetes.
• Cloud / Application level Security experience
• Experience in Banking & Financial domain
• Has worked in an Agile / Sprint development model.

Tech Manager
Individual Contributor

How will you make an impact?

• Manage quarterly/annual enablement calendars and coordinate with cross-functional teams.
• Administer and publish content on the sales enablement platform, collaborating with PMM and supporting new feature rollouts.
• Maintain and enhance the new sales hire onboarding program and coordinate boot camps.
• Coordinate Know Before You Go (KBYG) sessions for annual sales kickoff and manage session recordings.
• Review and process partner deal registrations and communicate outcomes to partners.
• Manage AWS ACE pipeline entries and ensure accurate tagging and reporting.
• Support partner onboarding, maintain CRM records, and generate monthly operations reports.
• Serve as the operational point of contact for partner queries and support partner enablement webinars.

Have you got what it takes?

• Bachelor's degree or equivalent.
• 2–5 years of experience in sales enablement and software sales environments.
• 3–5 years of experience in channel operations, partner programs, or sales operations.
• Experience with Microsoft tools (Excel, PowerPoint) , Salesforce, and sales enablement platforms (Highspot, Allego, Seismic).
• Strong understanding of sales processes, partner ecosystems, and marketplace models (AWS Marketplace, ACE).
• Excellent communication skills and ability to work cross-functionally.
• Project management skills and attention to detail.
• Ability to analyze data and generate actionable insights.

Preferred Experience

• Familiarity with financial crime or risk management software industries.
• Prior experience supporting AWS Marketplace private offers and co-sell initiatives.
• Experience using ticketing platforms like Zendesk, ServiceNow, or Jira.

Reporting into:Manager, Sales Enablement

Individual Contributor

We are looking for a highly skilled and experiencedwith strong expertise inandto join our software development team. In this role, you will be responsible for designing, developing, and maintaining robust, scalable, and high-performance software applications aligned with business requirements and technical specifications.

How will you make an impact?

• Apply a strong understanding of software development best practices, principles, and standards throughout the development lifecycle.
• Write clean, efficient, and high-quality code that adheres to coding standards and software engineering best practices.
• Stay current with the latest trends, technologies, and methodologies in software development and incorporate them into project work.
• Provide technical guidance and support to team members, helping to resolve complex technical challenges.
• Conduct thorough code reviews and provide constructive feedback to ensure code quality and maintainability.
• Demonstrate deep knowledge of modern strong expertise in .NET technologies and C++ standards , along with a solid understanding of object-oriented design principles, design patterns, and software architecture.
• Work on large-scale applications and manage complex codebases effectively, leveraging strong knowledge of algorithms and data structures .
• Optimize application performance and use profiling and debugging tools to identify and address bottlenecks and issues.
• Utilize AWS cloud services for application development, deployment, and monitoring. This includes working with services such as EC2, S3, Lambda, CloudWatch, RDS , and ECS/EKS .
• Design and implement cloud-native or cloud-migrated solutions using AWS architecture best practices.
• Collaborate effectively with cross-functional teams and exhibit strong communication and interpersonal skills.
• Manage and track project timelines to ensure timely delivery of milestones and project goals.
• Promote and enforce adherence to software development best practices within the team.
• Mentor and coach junior developers, supporting their professional development and technical growth.

Have you got what it takes?

• Bachelor’s degree in computer science , Software Engineering , or a related field.
• 15 to 20 years of professional experience in software development using .NET and C++ technologies.
• Strong understanding of Object-Oriented Programming (OOP) principles and experience applying design patterns in real-world scenarios.
• Hands-on experience in telephony systems , including VoIP , media streaming , SIP signaling , and RTP protocols.
• Deep knowledge of software development best practices , including design principles, testing strategies, version control, and continuous integration.
• Experience in database design and development using SQL Server or similar relational database systems.
• Proficient with development tools such as Visual Studio , Git , and JIRA .
• Strong analytical and problem-solving skills , with a focus on performance and scalability.
• Excellent verbal and written communication skills , with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• Proven ability to work independently as well as collaboratively in a team-oriented environment.
• Self-motivated, detail-oriented, and committed to continuous learning and improvement.

Nice to Have:

• Experience working with public cloud platforms , preferably AWS .
• Hands-on experience in developing and deploying applications.
• Practical understanding of microservices architecture and distributed systems.
• Familiarity with Contact Center as a Service (CCaaS) platforms and Automatic Call Distribution (ACD) systems.
• Working knowledge of Agile/Scrum software development methodologies.
• Experience with C++, C#, .NET, and .NET Core for modern application development.

Individual Contributor