Senior Professional Services Engineer jobs at Nice in Brazil, São Paulo

How will you make an impact?

• Providing technical configuration and, in some cases, programming as required
• Providing process, data and object modeling in a variety of application and database environments
• Providing database design, development, and enhancement, as well as management and coordination of changes to existing applications
• Providing technical architecture leadership, analysis, design, development, and enhancement
• Maintaining your expertise in industry leading contact center technologies
• Presenting a professional image in conduct, attitude and attire
• Assisting with the development of client information management standards and evaluation of technology trends
• Contributing to business area assessment, user needs analysis and business systems design
• Assisting with comprehensive cost/benefit analysis and preparation of business cases

Have you got what it takes?

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required
• Contact Center software solution experience (+5 years)
• Implementation Manager 10+ years professional services experience
• Implementation & Solutions: broad skills in both technology & analysis
• Business Optimization: deep skills around business analysis
• Expert Services: deep skills in specialized technical & functional areas
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
• Mandatory English fluency

Bonus Experience:

• Prior consulting experience
• Contact center operational experience
• Spanish fluency

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Individual Contributor

How will you make an impact?

• Deliver demonstrations that align the NICE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
• Influence and educate clients that NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
• Lead in all technical aspects of the sales process.
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
• Actively contribute to a team approach with account executives and overlay teams.
• Provide product feedback and suggestions to Product house.
• Able to promptly respond to functional and technical elements of RFIs/RFPs
• Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics

Have you got what it takes?

• 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts
• 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise account
• Exceptional presentation and demo capabilities
• Experience customizing and building the storyboard for demos and POC
• Demonstrated success in achieving strategic deal wins
• Ability to manage multiple, complex sales opportunities simultaneously
• Ability to communicate from C-level executives down to Agent/Front Line level employees
• Self-motivated, highly organized and team-oriented
• Contact centre technologies, WorkForce Manager/Management, Talent/HR Management, CRM or Business Intelligence experience
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)
• Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
• Experience/knowledge selling a full suite of SaaS products.
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)

Director, Portfolio Pre-Sales, CE Americas
Individual Contributor