Jobs at Netflix in United States, Dallas

As a, you will lead and oversee all technical aspects at, ensuring the permanent elements and touring experiences are executed and maintained to the level of technical excellence required by production.

What you will do:

• Ensure technical excellence in all aspects of Netflix House.

• Maintain all technical aspects of Netflix House permanent and touring experiences to support creative vision, budget, schedule, & project strategy - including show design, systems integration, overall safety, and maintenance.

• Vet, hire, and manage third party technical vendors.

• Work closely and communicate with Netflix creative, production and operations teams.

• Work with technical production teams on needed design changes and/or modifications to ensure Netflix House Technical Sustainability is upheld and current.

• Communicate with and solicit feedback from internal stakeholders and cross-functional teams.

• Establish regular meetings with key stakeholders to update on progress and solicit feedback.

• Develop long-term capital maintenance plans and technical life cycle strategies to ensure sustainability and readiness for future upgrades or enhancements.

• Manage technical services budgets, including forecasting, resource allocation, and vendor contract negotiations.

• Facilitate communication with internal stakeholders and cross-functional teams, incorporating feedback to continuously improve technical execution.

• Maintain detailed technical documentation, equipment inventory, and compliance logs in alignment with safety standards and operational protocols.

What we need from you:

• Demonstrated, 10+ years of technical experience in location based entertainment industry, technical theme park maintenance, technical theater operations, or similar..

• Strong knowledge and excitement of both permanent and touring experiences around the world.

• Excellent knowledge of all aspects of theatrical technical systems (lighting, AV, show control, scenic integration, SFPX, rigging)

• Familiarity with standards and regulatory bodies such as ASTM F24, UL, and TUV.

• Well rounded knowledge of current and future technology trends.

• Excellent knowledge of Autodesk software (CAD, Revit, etc.)

• Experience in AR, VR, and emerging technologies production and integration.

• Ensure technical excellence, safety, and sustainability at Netflix House by managing technical operations, maintaining theatrical systems, overseeing vendor partnerships, and integrating innovative solutions for both permanent and touring experiences.

• Strong desire to think outside the box and innovate through technical solutions.

• Strong desire to find innovative and creative technical solutions to different types of experiences.

• Strong network of industry contacts.

• Excellent communication skills, both verbal and digital.

• Excellent organizing skills using digital tools and google suite.

As theBuilding Manager,you will lead and oversee a facilities coordinator and the overall maintenance operations for. You will ensure that partnership relations, third-party vendors, repair, and maintenance is proactively maintained and managed.

What you will do:

• Source, vet, hire, and manage third-party vendors responsible for facility maintenance, utilities, custodial services, and mall operations..

• Lead daily operations management of contract janitorial providers, including service level agreements, key performance indicators, staffing, and ensure appropriate solutions are in place.

• Implement building management systems/protocols to maintain a best-in-class attraction with high foot traffic

• Work with Managers to ensure daily engineering operations are intact and building equipment are online

• Review MEP guidelines and capital projects planning

• Develop strategic plans and contracts supporting UCAN setting clear objectives for RFPs to enhance operational efficiency, maintain business continuity and drive cost savings. Partners are Janitorial, Building Infrastructure as well as other Workplace departmental structures

• Seamlessly integrate teams and work processes with cross functional partners including the EHS, GSOC, FinOps, Space Planning, Labor Relations and other key partners collaborating to drive results

• Enhance safety measures by reinforcing comprehensive safety protocols for all facilities trades such as lock out/tag out

• Liaise with the landlord to coordinate on all building matters

• Draft timely and end-of-day reports and written briefings for senior leadership

• Utilize tools to maintain assets, manage preventative/corrective maintenance as well as forecast equipment end of life and costs

• Understand lighting and equipment to enhance merchandising

• Liaise with the Show Quality Supervisor to maintain the physical elements of the two large and two small attractions

• Work closely with the Netflix corporate facilities team, as well as other Netflix House sites, for best practices and continued learning

What we need from you:

• Demonstrated, 5+ years of building/facilities management – preference given to experience in a mall environment, attractions, entertainment, or location-based entertainment.

• Demonstrated, 2+ years experience in a supervisory role.

• Strong project-management skill set to oversee projects, vendors, and partners.

• Strong desire to think outside the box and innovate through technical solutions.

• Good understanding of Environmental, Health and Safety (EHS) and/or OSHA qualification (or willingness to obtain).

• Excellent communication skills, both verbal and digital.

• Excellent organizing skills using digital tools and google suite.

• Excellent leadership skills.

• Strong network of industry contacts preferred.

As theAssistant General Manager, you will assist with all aspects of Netflix House - Dallas, including developing staffing plans, recruitment and hiring, training, vendor coordination, overseeing daily operational flow, driving revenue growth, financial accountability, and all other factors of the operation, ensuring a best-in-class Guest experience.

This role reports to the General Manager and is based in.

What you will do:

• Assist the General Manager with the overall on-site operations for a Netflix House location, ensuring operating within budget.

• Lead teams and drive various operational initiatives, providing guidance, support, and training to ensure alignment with business objectives.

• Develop hiring strategies for operations teams and guide third-party vendors to ensure operational coverage and service quality.

• Demonstrate a strong understanding of building and managing labor scheduling models, ensuring the appropriate staffing levels while considering operational needs and employee preferences in accordance with local, state, and federal regulations.

• Adapt quickly to changing circumstances and help the team pivot as needed to meet business demands.

• Optimize ongoing operations to achieve maximum efficiency and best-in-class Guest Service.

• Manage vendors, coordinating with them across all operational aspects.

• Align with key stakeholders across Live Experiences, consumer products, finance & strategy, legal, human resources, and content teams.

• Promote and foster a mindset of continuous innovation in a flexible and agile work environment for internal teams and external partners.

• Foster a safety-focused culture by participating in the safety committee and collaborating with the Safety and EHS team

• Serve as a Manager on Duty (MOD) for select shifts.

What we need from you:

• Demonstrated 5+ years of operations management experience ideally in the themed entertainment, retail, restaurant, or hospitality industries.

• Strong knowledge of hiring practices and training & development strategies.

• Demonstrated knowledge of shift-based labor scheduling and the ability to balance operational efficiency with employee satisfaction

• Experience managing direct and indirect teams in agile and dynamic environments, responding to changing priorities and needs in a fast-paced setting

• Drive a safe, efficient, and fan-centric Netflix House by ensuring EHS compliance, operational excellence, and vendor safety while fostering innovation and profitability.

• Excellent communication skills, both verbal and digital.

• Excellent leadership skills.

• Strong desire to think outside the box and innovate.

• Strong financial acumen.

• Manage Netflix House local security operations, budget management, vendor management, and quality control. Analyze the local security environment to identify emerging security trends that may impact Netflix and minimize business risk exposure accordingly.
• Partner closely with Netflix House leadership and work seamlessly with all departments/vendors to ensure delivery of the highest level of guest satisfaction and employee workplace safety
• Serve as an autonomous leader that drives innovation and ensures the highest level of execution under an ever-changing environment
• Oversee management of contract security provider including service level agreements, key performance indicators, and deployment and ensure appropriate solutions are in place to minimize business risk exposure
• Develop, implement, and rehearse emergency response and crisis management plans
• Lead and present security education awareness training programs
• Liaise with existing landlord contract security and surrounding property owners
• Develop and maintain guard post orders, response procedures, and best practices
• Analyze and investigate threats and security incidents impacting employees and visitors
• Collect, analyze, and report security metrics (incident and performance-based) that demonstrate risk factors and response capabilities
• Draft timely and accurate situation reports and written briefings for senior leadership and external partners (where applicable)
• Collaborate with other Netflix Security teams (GSOC, Systems, etc.) to support Netflix House operations. Oversight on coordinating with the systems service team for break/fixes of equipment onsite.
• Implement security requirements to support special events and public-facing events to ensure appropriate levels of security coverage
• Liaise with local law enforcement authorities
• Ensure a safe and compliant environment at Netflix House by managing and enforcing EHS protocols (working with the EHS Governance team), and implementing innovative safety and risk mitigation strategies.

• Experience (minimum 10 years) in managing a security operations team for a high visibility corporation in the US, preferably in the region (combined public/private sector experience considered)
• Guest-facing background, preferably in retail, entertainment venues, theme parks or events environments; with an understanding of how to operate best in a diverse and inclusive workplace.
• Experience in managing security vendors, including union and non-union contracts.
• Knowledge and experience in the RFP/RFI process, including new vendor onboarding.
• Knowledge of local security regulations and requirements
• Experienced in utilizing security systems, infrastructure, and other relevant technologies such as Genetec, visitor management systems, and Zendesk.
• Proven track record of strong cross-functional relations
• Understanding of Environmental, Health and Safety (EHS) and/or OSHA qualification (or willingness to obtain)
• Preferred - Bachelor’s degree in Emergency Management, Security Management, or related field; relevant security certifications (ex. CPP, PSP, COSS, etc) a plus.
• Background in retail theft case management a plus