Technology Experience Specialist jobs at Netflix in Philippines, Manila

The Role

This role is primarily tactical and does not have any direct reports.

Key Responsibilities:

• Conduct thorough audits of title setups to ensure launches are seamless

• Regularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-time

• Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards

• Become well-versed in the Netflix tooling ecosystem in order to flag issues to be actioned on by others

• Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use

• Action on high volume of ad-hoc, complex or high-context tasks in a timely manner

• Develop operational and technical expertise as it relates to title launches

Required Experience/Skills:

• 5+ years in asset and/or project coordination

• Korean language skill is required for this role

• Ability to thrive in a fast-paced environment

• Experience in fast-paced operational setup where SLA adherence is critical

• Excellent project management skills and the ability to keep multiple priorities moving at the same time

• Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests

• Adept in project tracking and task management systems such as Airtable and Monday.com

• Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines

• Ability to grasp technical workflows quickly

• Adaptability to switch across different work streams or projects, depending on business needs

• Experience in working on global teams with diverse backgrounds and perspectives

• Clear, concise, and flexible communicator

• Must be amenable to working hybrid, 2-3 times onsite per week in our Makati office

Key responsibilities:

• Software Provisioning :Manage the end-to-end software provisioning process, including the assignment, installation, and configuration of software licenses and applications to end-users and systems

• License Management :Monitor and track software license usage, ensuring compliance with licensing agreements, and avoiding over-licensing or under-licensing situations

• User Support :Provide support to end-users regarding software requests, installations, and troubleshooting issues related to software provisioning

• Vendor Coordination :Work closely with software vendors to manage license renewals, negotiate contracts, and resolve any issues related to software provisioning or licensing

• Inventory Management :Maintain accurate records of software assets, licenses, and provisioning activities in asset management systems or databases

• Compliance Monitoring :Ensure that all software provisioning activities adhere to organizational policies, industry standards, and regulatory requirements

• Reporting :Generate and maintain regular reports on software usage, license compliance, and provisioning activities for management review

Qualifications:

Experience:

• 2+ years of experience in software asset management, software provisioning, asset data analysis, or a related role.
• Experience with software license management tools and asset management systems.

Skills:

• Strong understanding of software licensing models and compliance requirements.
• Excellent organizational skills with a keen attention to detail.
• Proficient in using IT service management (ITSM) tools and software provisioning platforms.
• Strong analytical and problem-solving abilities.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Certification/s:

• Relevant certifications in software asset management (e.g., CSAM, ITIL) are a plus

The Role

This role is primarily tactical and does not have any direct reports.

Key Responsibilities:

• Conduct thorough audits of title setups to ensure launches are seamless

• Regularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-time

• Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards

• Become well-versed in the Netflix tooling ecosystem in order to flag issues to be actioned on by others

• Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use

• Action on high volume of ad-hoc, complex or high-context tasks in a timely manner

• Develop operational and technical expertise as it relates to title launches

Required Experience/Skills:

• 5+ years in asset and/or project coordination

• Ability to thrive in a fast-paced environment

• Experience in fast-paced operational setup where SLA adherence is critical

• Excellent project management skills and the ability to keep multiple priorities moving at the same time

• Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests

• Adept in project tracking and task management systems such as Airtable and Monday.com

• Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines

• Ability to grasp technical workflows quickly

• Adaptability to switch across different work streams or projects, depending on business needs

• Experience in working on global teams with diverse backgrounds and perspectives

• Clear, concise, and flexible communicator

• Japanese/Korean language skills are a plus, but not required

• Must be amenable to working hybrid, 2-3 times onsite per week in our Makati office

• Serve as the primary point of contact for users seeking technical assistance
• Responsible for learning how users experience technology through investigation, documentation, and categorization of interactions with a focus on trends and contact reasoning
• Prioritize managing technical issues, triage/research bugs, be a part of incident/outage management workflows, escalate issues to appropriate partner groups, and develop/sustain robust documentation to create a positive knowledge base experience
• Recognize and connect patterns in how users experience technology across 1st and 3rd party technologies by composing bug reports when needed
• Recommend and/or implement experience improvements, make feature requests, bring to attention opportunities to create self-service solutions, as well as productivity enhancements
• Identify and link Zendesk tickets that show a pattern of behaviour/user friction, curate the stories of the patterns, and maintain the health of the User Experience Jira space
• Ensure that our users interact with us at the highest quality technical support partnership while engaging in our organization's strategy to learn from user experience
• Actively participate and contribute to efforts designed to improve how users experience both technology and support at/or working with Netflix
• Engage and work with our global team as part of an overall user journey experience team, gathering important information, data, and context to bridge the user experience and partner teams, using compassionate and thoughtful feedback/ideas
• Work to ensure Netflix’s commitment to fostering an inclusive environment is demonstrated in every facet of our efforts
• Create an inspiring, empowering, collaborative, and supportive team environment, leading by example and flexing to roll up your sleeves and support the team as needed
• Flexibility in working hours to help meet the needs of the business

• Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues by utilizing available systems and tools
• Robust documentation mindset, translating the information into knowledge-base articles and/or user stories
• Able to proactively seek out opportunities to improve our user experiences and deliver cohesive ideas around innovative support strategies and application design considerations
• Strong communication skills with demonstrated ability to engage with users through various ingestion points and communication platforms; including the ability for direct (virtual) interaction with stakeholders as part of your investigation around a particular technology friction and the user experience
• Consistently developing your skill set while seeking out opportunities to learn
• Collaborative through listening, seeking to understand, and supporting
• Fluency in English (business level)

• Serve as the primary point of contact for users seeking technical assistance

• Responsible for learning how users experience technology through investigation, documentation, and categorization of interactions with a focus on trends and contact reasoning

• Prioritize managing technical issues, triage/research bugs, be a part of incident/outage management workflows, escalate issues to appropriate partner groups, and develop/sustain robust documentation to create a positive knowledge base experience

• Recognize and connect patterns in how users experience technology across 1st and 3rd party technologies by composing bug reports when needed

• Recommend and/or implement experience improvements, make feature requests, bring to attention opportunities to create self-service solutions, as well as productivity enhancements

• Identify and link Zendesk tickets that show a pattern of behaviour/user friction, curate the stories of the patterns, and maintain the health of the User Experience Jira space

• Ensure that our users interact with us at the highest quality technical support partnership while engaging in our organization's strategy to learn from user experience

• Actively participate and contribute to efforts designed to improve how users experience both technology and support at/or working with Netflix

• Engage and work with our global team as part of an overall user journey experience team, gathering important information, data, and context to bridge the user experience and partner teams, using compassionate and thoughtful feedback/ideas

• Work to ensure Netflix’s commitment to fostering an inclusive environment is demonstrated in every facet of our efforts

• Create an inspiring, empowering, collaborative, and supportive team environment, leading by example and flexing to roll up your sleeves and support the team as needed

• Flexibility in working hours to help meet the needs of the business

• Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues by utilizing available systems and tools

• Robust documentation mindset, translating the information into knowledge-base articles and/or user stories

• Able to proactively seek out opportunities to improve our user experiences and deliver cohesive ideas around innovative support strategies and application design considerations

• Strong communication skills with demonstrated ability to engage with users through various ingestion points and communication platforms; including the ability for direct (virtual) interaction with stakeholders as part of your investigation around a particular technology friction and the user experience

• Consistently developing your skill set while seeking out opportunities to learn

• Collaborative through listening, seeking to understand, and supporting

• Fluency in English (business level)

long-term vision

Responsibilities

The Payroll Specialist is responsible for the day-to-day Payroll Operations including:

Payroll Processing and Operations:

• Process off-cycle, fortnightly, and monthly payroll.

• Prepare high-volume payroll inputs, timesheets, and documentation for new hires and leavers, ensuring timely submission to payroll vendors as per statutory requirements.

• Manual validate and cross check computation Gross-to-Net Payroll Register (proration, allowances, deduction, bonuses) in compliance with SOX (Sarbanes-Oxley).

• Submit payroll registers for manager approval within stipulated timelines.

• Schedule and upload employees' net pay and government-related payments via the bank portal for approval.

• Upload payslips and year-end documents to Workday using AWS.

• Process weekly employee expense reimbursements via Workday.

• Plan and prepare annual payroll calendars and year-end payroll tasks, including employee communications and workshops.

Employee Support and Compliance:

• Address and resolve payroll inquiries and discrepancies through Zendesk.

• Stay updated on laws and best practices to ensure compliance.

• Support audit tasks for tax/finance teams as assigned

• Perform other duties and ad hoc tasks contributing to the payroll goals.

Compliance, Reporting, and Administration

• Prepare payroll reports, and statutory receipts as and when required by the Global Payroll Team

• File statutory payment receipts, Gross-to-Net Payroll Registers, and other payroll documentation in respective country Google folders.

• Update country payroll procedure manuals.

• Provide monthly and ad-hoc Gross-to-Net Payroll Register and Journal Entry Reports to the Payroll Accounting Team.

Requirements

• Bachelor’s degree in Accounting or related field.

• Minimum 8 years experience in payroll processing/operations with accounting knowledge.

• Expertise in end-to-end payroll, including validation, compliance, and control.

• Familiarity with payroll operations, tax regulations, and labor laws in Japan, India, Philippines, and Thailand.

• Proven ability to handle multiple payroll entities with diverse requirements.

• Strong organizational, time management, and attention-to-detail skills.

• Proficient in Google Suite, Microsoft Excel, and Workday.

• Excellent verbal and written communication; skilled in handling confidential materials and comfortable asking for clarification when needed.

• Adaptable to a fast-paced, culturally diverse environment; effective under pressure and tight deadlines.

• Team player with strong stakeholder management.

• Hybrid work setup in Ayala, Makati (3 days onsite per week).