Investigations & Response Specialist jobs at Netflix in Mexico, Mexico City

• Analyze, investigate, and handle high-priority privacy-related inquiries from consumers, agencies, lawyers, governmental or regulatory entities, and other online portals regarding consumer practices and experiences.

• Ensure compliance with applicable laws and terms of service while upholding a strong commitment to the members’ experience.

• Evaluate and investigate issues while liaising on corporate policies to prevent compliance issues and reduce potential risks to the brand and reputation.

• Comply with legal and high-risk customer service requests within legal deadlines.

• Manage relationships with external vendors, ensuring compliance with privacy standards.

• Provide training and calibration sessions with external vendors to ensure alignment with privacy standards and practices.

• Build and nurture relationships with internal stakeholders to promote privacy awareness and collaboration.

• Facilitate communication and coordination between the privacy team and internal/external partners.

• Leverage data analysis to identify patterns and uncover trends, supporting the development of effective decision-making and handling strategies.

• Stay informed about the latest privacy regulations and industry best practices.

• Continuously evaluate privacy workflows and tools to identify opportunities for automation, scalability, and efficiency.

• 3+ years of experience managing and handling high-volume queues, preferably within data protection, regulatory compliance, and similar industries.

• Strong analytical and critical thinking skills, with the ability to review high-complexity data across multiple tools, connect the dots, and identify trends.

• Possess situational awareness to identify and escalate matters that require urgent attention.

• Great organizational skills, attention to detail, and a ‘challenge-the-status-quo’ mindset that processes can always be improved.

• Self-starter and fast learner who can work independently while using impeccable judgment.

• Ability to adapt to business needs and thrive in a fast-paced environment with shifting priorities, while successfully managing multiple tasks and high-visibility projects with strict deadlines.

• Receptive to and able to appropriately incorporate real-time feedback.

• Excellent written and verbal communication skills in English are mandatory; other languages are a plus.

• Proficiency in Zendesk and/or other Customer Service software.

• Previous direct experience and/or familiarity with Customer Service organizations is a plus.

Payroll Processing and Operations

• Assist in the preparation and processing of multi-state regular and off-cycle payrolls

• Ensure an accurate and timely payroll, including base pay, stock compensation, payroll taxes, 401(k), statutory and supplemental benefits, etc.

• Process weekly employee expense reimbursements via Workday.

• Review and verify employee timecards for accuracy, and communicate with employees and managers to resolve discrepancies.

• Conduct audits of new hire data, work state, and home state information to ensure compliance with relevant laws and company policies.

Employee Support and Compliance

• Provide first-line support to employees by responding to payroll-related inquiries through Zendesk in a timely and professional manner.

• Stay updated on laws and best practices to ensure compliance.

• Support audit tasks for tax/finance teams as assigned.

Compliance, Reporting, and Administration

• Assist in preparing payroll reports and support compliance with federal, state, and local regulations.

• Prepare and process Records of Employment (ROE) for Canadian employees accurately and promptly, ensuring compliance with Canadian employment standards and regulations.

Skills Required:

• Familiarity with payroll operations, tax regulations, and labor laws in the US and Canada is preferred

• Proven ability to handle multiple payroll entities with diverse requirements

• Solid organizational, time management, and attention-to-detail skills

• Proficient in Google Suite, Microsoft Excel, and Workday

• Excellent verbal and written communication; skilled in handling confidential materials and comfortable asking for clarification when needed

• Adaptable to a fast-paced, culturally diverse environment; effective under pressure and tight deadlines

• Team player with strong stakeholder management

• We have a hybrid work arrangement in our Mexico City office (3 days onsite per week) with a collaborative team atmosphere.

Education and Experience

• Bachelor’s degree in Accounting or related field

• Minimum 5 years experience in payroll processing and operations