Customer Support Specialist jobs at Moonactive in Israel, Tel Aviv-yafo
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Company (1)
Job type
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Job title (1)
Israel
Tel Aviv-yafo
10 jobs found
10.09.2024
MA
MoonActive Customer Support Specialist Israel, Tel Aviv District, Tel Aviv-Yafo
Serve as the point of contact for our players, efficiently resolving inquiries and ensuring customer satisfaction. Collaborate closely with various teams within the company to optimize the player experience. Identify,...
Provide professional and efficient customer support while ensuring high customer satisfaction. Collaborate with cross-functional teams to resolve complex problems and ensure timely resolution. Act as a point of contact for...
Responsible for end-to-end management of a domain in our Customer Support department. Work collaboratively with BPO partners to maintain seamless operations and high-quality customer support. Ensure agents are following all...
Investigate & Resolve technical issues escalated from Tier 1 agents. Investigate and identify patterns that are causing issues in the system by analyzing data sets, reading system logs, using dashboards,...
Lead a team of IT Support Specialists including managing and prioritizing tickets and service requests for timely resolution and excellent customer service. Mentor and coach team members, providing guidance and...
Managing the operation of monetization & product activities inside the game through the game’s Back End system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc. Responsible for...
Manage the Art process of all related tasks in the studio. (content, monetization, marketing). Manage the day to day operation needs of each task. Be the “go-to” person for all...
Serve as the point of contact for our players, efficiently resolving inquiries and ensuring customer satisfaction. Collaborate closely with various teams within the company to optimize the player experience. Identify,...
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