Staff Technical Program Manager jobs at Mongodb in United States, New York

• Overall Program Planning
  • Establishing program objectives and goals
  • Establishing inter and intra dependencies to complete the program on-time
  • Developing a detailed program management plan that integrates scope, schedule, budget, risk, communication, quality, and integration strategies
• Contract and Finance Management
  • Expertise in creating, meticulously tracking, and strictly controlling a large, fixed budget. This includes accurate forecasting, variance analysis, and proactive cost optimization
  • Thorough understanding and effective management of the contractual terms such as scope, change control, milestone deliverables, quality and performance, financial payment terms and penalties
  • Program Delivery and Governance
  • Developing and maintaining a highly detailed and integrated master schedule that accounts for all integration activities, critical milestones, and interdependenciesIdentifying the critical path with precision and proactively managing activities along this path to ensure on-time delivery of the integrated system
  • Actively enforcing adoption of MongoDB’s Agentic AI platform for automating all aspects of legacy application modernization. This will be a key metric for the overall success of the program
  • Diligently monitoring progress against the established schedule, proactively identifying potential delays, and implementing effective mitigation strategies to stay on track
  • Managing resources and optimizing the allocation of resources with the right number, at the right time from the right geographies to meet demanding schedules without causing over or under utilization
  • Managing stakeholders communicating effectively to ensure customers and MongoDB’s objectives are met and to communicate program status on a weekly, monthly, and quarterly basis to various levels of customer organizations
  • Program status reporting to ensure all program metrics are tracked and reported to ensure programs are running on-time, on-budget while meeting customer expectations
  • Ensure delivery processes are followed, which includes timely and accurate feedback to engineering teams to improve the Agentic AI platform as part of its on-going development and evolution
• Team Leadership and Management
  • Providing leadership to a matrixed team spanning different geographies and cultures to operate as one cohesive unit to achieve overall program objectives

• 10+ years of program management experience leading enterprise-scale technology transformation programs
• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
• Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement
• Services delivery experience with diverse teams that span geographies and cultures
• Ability to travel to customer sites to actively engage and build trusted partner relationships across the customer organisation

• Agentic AI driven integrated development Platform
• Legacy Modernization Methodologies
• Document Database
• Delivery Excellence

• 10+ years of experience in data management systems
• Experience with building production-level code with a large user base, robust design structure and rigorous code quality
• Degree in Computer Science or similar field, or equivalent practical experience, with strong competencies in data structures, algorithms, and software design/architecture
• Experience with large code bases written in C++ or another systems programming language. You'll need to trace down defects, estimate work complexity, and design evolution and integration strategies as we rewrite different components of the system
• Passion for the theory and practice of database query engines, as well as hands-on or academic experience in the database domain

• Be directly responsible for delivering on goals which span a 6-18 month timeframe
• Play a key role in defining the roadmap for the next 12 months
• Write well tested, production-ready code in C++ (our test infrastructure also leverages Python and Javascript)
• Research state-of-the art query systems to inform our design
• Leverage deep knowledge of the strength and weakness of the product and of industry trends to provide technical vision and direction
• Advise management on decisions related to roadmap, processes, architecture and design
• Collaborate with stakeholders and engineering teams across the company to jointly work on large initiatives
• Influence and grow team members through active mentoring, coaching and leading by example
• Help cultivate a strong talent bench through interviewing, mentoring and knowledge sharing

• In three months you’ll have contributed to the development of a project slated for the next major version, as well as fixed a few bugs in a minor version of our latest stable release series; You'll have learned about MongoDB's project lifecycle, and our long-term goals for the system
• In six months, you’ll have taken on code review responsibilities and are playing an active role in drafting and reviewing the design for new features; You have expanded the team's horizons by presenting a favorite paper or system architecture related to query systems
• In twelve months, on the basis of your extensive past experience in the query space, you have contributed to the long-term technical roadmap of the MongoDB Query team

We’re seeking a Lead Engineer for the Atlas Stream Processing team to provide technical direction, direct architecture decisions, and implement core parts of the new stream processing architecture that GA’d in the summer of 2024. enables processing streams of complex data using the same data model and Query API used in Atlas databases.

• Manage a team of software engineers, responsible for ensuring their success, aiding their career growth, and facilitating their technical work
• Make coding contributions to the team’s projects
• Work with product managers, program managers, design & analytics teams and other teams to define, prioritize and deliver new features that delight our users and drive platform improvements
• Take responsibility for the planning and execution of major features, raise delivery risks
• Own the monitoring, operations, and maintenance of the systems your team develops
• Enable the team to operate efficiently by removing technical obstacles, coordinating with other teams on dependencies, and prioritizing the team's overall well-being
• Contribute to planning for organizational growth, including allocation of engineering resources, participate in hiring and assignment of projects

• 5+ years of experience of building distributed systems, and/or foundational cloud services at scale and experience with a compiled language (Java, C#, Go, etc.)
• 2+ years of experience managing a team of 3+ engineers and providing technical leadership
• Track record in hiring, mentoring, and growing high-performing software engineering teams, experience working with remote teams and a passion for mentoring and career development of the team
• Excellent verbal and written technical communication skills and desire to collaborate with colleagues, other teams, and lead projects
• Strong background in building core components for data processing systems (including query execution, storage engines, autotuning and workload optimization) and distributed systems
• Have led the launch of new features and maintained them in production
• Bonus points for experience with containerization and orchestration platforms (eg. Kubernetes) and observability tools
• Be a force multiplier in our software development process. Enable teams to deliver great products through leadership and technical contributions
• Eager to learn, with a strong technical background

• In the first month, you’ll have understood the surface area, the high level architecture of the Atlas Stream Processing. You’ll have initiated one-on-one’s with your team members.
• In three months, you’ll have on-boarded onto the team and contributed to the design and development of a feature
• In six months, you will have taken on full responsibility for projects slated for the subsequent quarter. You’ll have started growth conversations with your team members and begun to understand their longer-term career aspirations
• In twelve months, you’ll have led the development of multiple new features and performed a full annual cycle of performance and growth conversations with your team members. Additionally, you’ll have contributed to the vision for the future of the Atlas Streams team and helped develop a plan to achieve that vision

• Product Strategy and Ownership: Drive the complete lifecycle of the product, from defining vision and strategy to roadmap creation and execution; Align product direction with business priorities, IT architecture, and stakeholder needs; Define the "art of the possible," balancing quick wins with long-term improvements, and advocate for strategic innovation in data products
• Requirements Gathering and Use Case Definition: Partner closely with stakeholders, including analysts, engineers, and product managers, to collect and document detailed business requirements; Interview diverse personas to determine use cases, user stories, and actionable solutions, ensuring stakeholder pain points are accurately captured
• Stakeholder Collaboration and Advocacy: Serve as the voice of the user, gathering feedback and championing their needs; Develop and maintain strong partnerships across business units, engineering teams, and executive leadership. Provide clarity and transparency to the business on product progress, prioritization decisions, and roadblocks
• Agile Product Management: Lead and drive agile ceremonies, from backlog grooming to sprint planning and retrospectives; Collaborate closely with technical teams to ensure timely and high-quality product delivery; Balance addressing tech debt while driving innovation and new feature development in sprints
• Enablement and Long-Term Discoverability: Build user-friendly documentation and guides to drive product adoption and longevity; Communicate complex concepts in a manner easily understood across multiple audiences, ensuring discoverability and literacy of data products
• Performance and Market Analysis: Define measurable product outcomes and success metrics. Continuously analyze data signals to inform innovation, roadmap prioritization, and product delivery; Conduct market research to stay up-to-date with industry trends and guide strategic direction for products and the Internal Data Platform
• Product Marketing & Adoption: Announce product features and datasets through effective product marketing strategies and evangelization efforts, driving adoption across MongoDB teams; Re-launch features as needed to invigorate usage and showcase core capabilities
• Change Management: Partner with change management and training teams to promote adoption of features and capabilities; Communicate product changes effectively and track KPI metrics for success

• Experience: 5+ years of experience in product management, preferably in data products, or equivalent work experience with a proven ability to define product scope and collaborate with technical teams to deliver impactful solutions
• Strategic Thinking: Demonstrated ability to align product roadmaps with business priorities, operational needs, and technical feasibility. Skilled at making trade-off decisions between scope, resources, and timelines
• Stakeholder Empathy: Strong stakeholder-focused mindset, with a track record of understanding pain points, building partnerships, and translating insights into actionable requirements and solutions
• Technical Strength: Deep understanding of data engineering, analytics, and UX fundamentals. Experience working with analysts, data scientists, engineers, product managers, and operators, with the ability to step into their shoes and anticipate their needs
• Agility in Execution: Proficient in leading agile teams and ceremonies, managing technical dependencies, and driving continuous improvement of product processes and user experiences
• Effective Communication: Exceptional written and verbal communication skills, enabling collaboration across diverse company audiences, both technical and non-technical
• Growth Mindset: Adaptable, eager to take on challenges beyond the defined scope, highly organized, and detail-oriented to ensure thorough execution and delivery
• Outcome-focused Approach: Strong focus on measurable product outcomes and iterative improvement, with the ability to define and monitor success metrics
• Educational Background: B.Sc. in Computer Science or a related field preferred, or equivalent work experience in technology and product domains

• Data Analytics Expertise: Experience with BI, data engineering, or analytics tools; enjoys digging into data for insights, progress validation, and new opportunities
• Market Awareness: Keeps up-to-date with market trends in databases, data science, and software development, influencing product strategies accordingly
• User Enablement: Skilled in creating guides, documentation, and onboarding materials for stakeholders, driving long-term stakeholder productivity
• Evangelization Passion: Demonstrates enthusiasm for promoting, re-launching, and driving adoption of products, datasets, and features
• Metadata Management Knowledge: Understands the importance of metadata creation and documentation for long-term discoverability and literacy of data products

Hands-on experience designing and implementing paid digital programs is a must, ABM experience is required. The right candidate will be a strong program manager, have excellent collaboration and communication skills, and have experience working within paid digital platforms.

This role will be based remotely in New York.

1. Partner with marketers from across the Global Demand Center, Regional Marketing, and Product Marketing to fine-tune existing processes and programs, and design new workflows as needed
2. Act as the digital acquisition team point of contact for global paid digital ABM campaign planning and execution
3. Take lead on the programs you manage by working with our media agency to launch new paid digital campaigns, and communicating key milestones and learnings back to your stakeholders
4. Ensure that we have the right reporting dashboards in place for the programs you oversee, and manage conversations with our Marketing Operations and Analytics teams to design new dashboards as needed
5. Leverage digital platforms and analytics tools to gather data, extract insights, design experiments, and make informed recommendations to help progress your programs
6. Work with your manager to develop budget plans and forecasts, and determine spend allocations across programs

• B2D or B2B marketing experience, ideally in SaaS/Self-Serve. 2+ years of experience in marketing to a technical audience preferred
• 4+ years of experience managing programs across paid digital channels, including experience building ABM digital programs
• Exceptional project management experience, with experience keeping track of multiple projects at once and prioritizing work based on business impact. Experience working with project management tools like Wrike a plus
• Effective communication skills, with experience communicating processes and best practices to stakeholders. Ability to be flexible as needs change across teams and programs
• Critical thinker, with the ability to quickly ascertain cross-functional needs, understand how these needs ladder up to marketing and company objectives, and make informed recommendations to non-analytical audiences
• Direct experience managing campaigns across Meta, LinkedIn, and Google
• Experience working with and managing relationships with digital agencies
• Strong track record of achieving program goals and business objectives

• 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• Lead in-depth analyses of Technical Services’ business processes, pricing models, and deal structures, including the mechanics of complex transactions; develop strategic insights and solutions that support business scaling and profitability goals
• Collaborate closely with FP&A to integrate financial and budget considerations into headcount planning and resource allocation for Technical Services, aligning operational initiatives with broader fiscal objectives
• Facilitate and drive strategic alignment with executive stakeholders, incorporating FP&A insights and objectives
• Partner with cross-functional leadership to assess and influence corporate initiatives' impact on Technical Services; develop readiness plans and restructuring proposals to support sustainable business growth
• Architect robust data pipelines in collaboration with Data Analysis, Engineering, and Architecture teams, ensuring the standardization, quality, and precision of data needed for sophisticated business analytics
• Consult with stakeholders to define strategic data and reporting needs; design advanced dashboards that enable stakeholders to self-serve critical insights for planning performance evaluations and initiative assessments
• Strengthening team capabilities in FP&A analysis, deal mechanics evaluation, and cross-functional collaboration

• 10+ years of hands-on analytics and business reporting experience (or 5+ years of experience with MBA or equivalent degree), ideally within or partnering with customer-facing organizations
• Skilled in cleaning, transforming, and integrating data through programmatic methods like Python and SQL, with a demonstrated ability to support advanced FP&A models and planning tools
• Extensive understanding of complex sales processes, SaaS subscriptions, and deal mechanics with proven skills in employing data analysis techniques to inform high-level executive decisions
• Proven experience working with senior management and effectively presenting to executive leadership, particularly concerning FP&A strategies, headcount forecasting, and strategic deal structuring
• Ability to extract and communicate actionable insights from diverse data sets, driving recommendations and strategic planning discussions
• Demonstrated interest and experience in scoping and building data sets and data products leveraging artificial intelligence technologies / models"
• Expert in creating dynamic, user-centric dashboards and analytical tools in Tableau that facilitate strategic decision-making and resource planning
• Exceptional communication skills, capable of translating intricate technical concepts into clear, actionable strategies for varied business audiences
• Advanced ability to prioritize strategic initiatives, manage conflicting demands in high-stakes environments, and meet critical deadlines
• Committed to fostering collaborative, innovative, and inclusive environments, actively driving professional growth and acumen within the team
• Extensive experience with Technical Support businesses/products and familiarity with product management processes is a major advantage