Jobs at Mongodb in United States, Austin

• Lead, mentor, and inspire a team of Sales Development Managers to consistently surpass monthly, quarterly, and annual team performance targets.
• Drive strategic planning for pipeline generation across regions, ensuring alignment with overall company and sales objectives.
• Empower SDMs to develop high-performing ADR teams focused on strategic prospecting, opportunity creation, and strong pipeline contribution.
• Build, recruit, and retain top leadership talent, setting a high bar for future Sales Development Managers and Account Development Representatives.
• Partner with senior Field Sales, Inside Sales, Marketing, and Operations leadership to align pipeline development with territory and market needs.
• Establish and continuously refine scalable processes for lead management, follow-up SLAs, conversion optimization, and global best practices.
• Provide senior leadership with accurate forecasting, pipeline analysis, and data-driven insights to guide decision-making.
• Actively engage in strategic prospect qualification and executive-level meetings to ensure organizational alignment and pipeline health.
• Drive global initiatives to innovate and scale the Sales Development organization, collaborating with peers across regions.
• Define and manage performance metrics, coach SDMs on execution, and ensure accountability across all levels of the team.
• Serve as a cultural leader within the Sales Development organization, embodying MongoDB’s values and modeling excellence in leadership.

• Proven success leading leaders — minimum of 1 year managing Sales Managers (preferably in Sales Development or Inside Sales) and 4+ years total sales leadership experience.
• Background in SaaS or enterprise technology with a track record of scaling high-performing teams.
• Minimum 2 years of full-cycle sales experience as an individual contributor, with demonstrated quota attainment.
• Strong ability to design and execute sales development strategy across regions, not just at the team level.
• Deep understanding of sales methodologies, pipeline creation, and enterprise sales motion.
• Excellent leadership, coaching, and influencing skills; ability to build strong partnerships across functions and geographies.
• Skilled in business planning, performance management, and data-driven decision-making.
• Ability to thrive in a fast-paced, rapidly changing environment while maintaining a high standard of excellence.

• Passion for growing your career in the largest market in software (database).
• Experience leading first-line leaders and building leadership bench strength.
• Previous training in methodologies such as Command of the Message, MEDDIC, SPIN, or Challenger Sales.
• Familiarity with databases, developers, or open source technology is a plus.

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)
• Friendly and inclusive workplace culture -

This role will be based hybrid in Austin, TX.

• Manage a book of business of several million dollars, responsible for growth and retention of high value accounts
• Proactively, identify, qualify, and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & developers
• Become a product expert and understand all components of MongoDB
• Manage your time efficiently
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 1-3 years of field experience in quota-carrying experience in a fast-paced and competitive market
• Demonstrated ability to open new accounts and generate qualified pipeline
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Fluent in English
• Must live in territory
• Driven and competitive. Possess a strong desire to be successful
• Familiarity with databases, develops and open source technology a plus

• Previous sales development experience
• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs

• Manage a portfolio of high-impact, long-running escalations, driving them to resolution
• Map customer stakeholders, set and reset expectations, and maintain clear, consistent communication
• Collaborate with Engineering and Field leadership to secure resources and drive issue resolution
• Organize and lead internal and customer calls, ensuring alignment and progress across teams
• Maintain a regular communication cadence, including executive summaries for internal stakeholders
• Ensure timely delivery of commitments by proactively communicating risks or changes
• Deliver high-quality incident resolution focused on root cause analysis, prevention, and knowledge transfer
• Track and analyze escalation trends to contribute to continuous process improvements
• Lead or support initiatives that evolve escalation and incident management practices

• 3+ years managing highly technical customer escalations in the software industry
• Experience with managing and engaging customers throughout the case life history
• Skilled in conducting customer facing and internal technical root cause analysis
• Strong background in utilizing pager duty and managing incidents
• Strong troubleshooting and diagnostic skills with experience in distributed systems and advanced computing concepts
• Familiarity with Linux, cloud platforms (AWS, GCP, Azure), and database technologies
• Experience in corporate/vendor environments working with customers, stakeholders, and vendors
• High emotional intelligence, a customer-focused mindset, and a strong desire to help others
• Ability to quickly learn new technologies and think on your feet in complex situations
• Excellent communication skills (written and verbal) with experience engaging executives and translating technical issues for diverse audiences

• Experience in software engineering with comfort in programming, queries, and command-line operations
• Background in technical support, customer success, or account management at a database or distributed systems company (NoSQL experience preferred)
• Hands-on experience as a database, network, or storage administrator
• Cloud expertise with AWS, Azure, GCP, and familiarity with IaaS, PaaS, and SaaS environments

This role can be based hybrid out of our Austin office.

Our ideal candidate will have

• 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

Req: 3263211562

• 2+ years of quota- carrying Account Management or New Business sales experience
• SaaS or technology background
• Demonstrated ability and interest in managing client relationships end-to-end
• Has held responsibility for clients with complex use cases and multiple stakeholders across renewal, upsell and expansion into new business units
• Excels at juggling competing priorities while executing on targets and KPIs

• 5+ years of work experience, of which at least 2+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
• A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
• The ability to execute on activity and pipeline expectations and published standards of excellence
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
• Demonstrated ability to articulate the value of a complex enterprise technology
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to work in a fast paced environment
• The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
• An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc
• Prior exposure to database, cloud and infrastructure technology is a plus

• Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
• Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner
• Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base
• Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
• Own and deliver an accurate forecast of your business week over week; quarter over quarter
• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
• Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 5+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on expanding existing accounts & closing net new logos within State & Local Government and Higher Education Institutions. Demonstrated ability to open new accounts and run a complex sales process
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Fluent in English
• Must live in territory
• Driven and competitive. Possess a strong desire to be successful
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

This role can be based hybrid out of our Austin or Dallas offices.

• 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow