Strategic Customer Success Manager jobs at Mongodb in United Kingdom, London

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 10+ years of field experience of quota-carrying experience in a fast-paced and competitive market
• Develop strategy for prioritizing, targeting, and closing key opportunities in assigned territory
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful
• Fluent in English

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Accelerators up to 30%
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp,
  sophisticated sales training, and leadership and development programs

• 7+ years field experience of quota-carrying experience in a fast-paced and competitive market
• Demonstrated ability to grow accounts and run a complex sales process to Enterprise clients.
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts

• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services
• Demonstrated experience building relationships and delivering value to technical decision makers, economic buyers, and executives (CTO, CIO)

• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Technical product experience or education, software development experience preferred, certifications preferred
• Proven experience contributing to global CS programs
• Bachelor's degree, technical degree preferred, MS preferred

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success

• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• German speaking

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• 7-10 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
• 4 + years Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
• 2+ years of technical product experience or education
• Bachelor's degree, technical degree preferred
• A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Prior exposure to database, cloud and infrastructure technology is a plus
• High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally

• Build active and meaningful relationships with customers, working closely with other MongoDB partners
• Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
• Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
• Optimally identify and mitigate risk of churn
• Ensure high customer satisfaction and referenceability
• Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program

• Risk Mitigator - identifying blockers to success and preventing long term churn
• Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
• Account Strategist - helping MongoDB see where the customer’s business is going
• Business Builder - finding opportunities for your customers to adopt new features and open new use cases

• Partner Marketing Strategy: Develop and execute EMEA partner marketing plans that align with MongoDB’s go-to-market objectives and support partner business goals
• Campaign Development: Build and coordinate integrated marketing campaigns with our Global teams (digital, events, content syndication, webinars, etc.) with and through partners to generate leads and accelerate pipeline
• Partner Enablement: Alongside the Partner Mgmt team & Global Partner Marketing, help create and deliver compelling enablement materials and communications to educate partners on MongoDB’s offerings, use cases, and joint value propositions
• Events & Sponsorships: Work with the Regional marketing teams in EMEA to incorporate partner participation in local events, including third-party conferences, MongoDB-hosted events and co-branded webinars
• Performance Tracking: Partner with Marketing Operations to Monitor, analyze, and report on campaign effectiveness and partner marketing performance

Regional Funding Mgmt: In collaboration with the Global Partner Marketing team, manage MDF and co-marketing budget request process across EMEA, ensuring strategic allocation, ROI tracking, and alignment with the MongoDB & partner priorities.

• Cross-functional Collaboration: Work closely with partner sales, global partner marketing, regional marketing, and product marketing teams to align efforts and optimize outcomes
• Content & Messaging: Collaborate with content teams to develop localized and partner-specific assets, including case studies, solution briefs, and email campaigns

• 5+ years of experience in partner or channel marketing, preferably in B2B SaaS or enterprise technology
• Strong understanding of the EMEA partner ecosystem, with experience managing marketing programs with cloud providers (AWS, Azure, GCP), GSIs, or regional SI’s
• Demonstrated ability to drive joint go-to-market initiatives that result in pipeline and revenue growth
• Skilled in campaign management, digital marketing, event planning, and partner communications
• Strong understanding of MDF and funding claim processes, including credit rules and engagement.
• Ability to map MongoDB’s broader marketing and revenue goals to our partnership strategy and plans
• Excellent project management and organizational skills, with the ability to prioritize and manage multiple projects simultaneously
• Experience using Salesforce, Marketo (or similar marketing automation tools), and partner portals
• Exceptional written and verbal communication skills with strong emphasis placed on collaboration and relationship building (with partners & internal teams)
• Degree in Marketing, Business, or related field (or equivalent experience)

MongoDB is looking for a talented and results-driven Revenue Marketing Manager UK to drive revenue marketing and account based marketing programs for the region. This role works in close alignment with the sales and marketing teams. Key responsibilities include planning, organizing, and executing events and revenue marketing programs that generate new prospects and advance existing opportunities in close collaboration with the Revenue Marketing Specialist working in the region.

The role will report into the Head of Northern Europe Marketing.

• Bachelor's Degree or equivalent experience
• 7+ years event planning experience and account management/field marketing experience in a technology company
• Demonstration of a metrics-driven approach to success and can show Return on Investment (ROI) by tracking results from funded/co-marketing activity against budget
• Excellent written and oral communications skills
• Strong project management skills
• Eloqua/Salesforce/Wrike experience a plus
• Problem solving skills
• Knowledge of consumption and product-led growth models desirable
• Strong time management, prioritization, and organizational skills are key
• Ability to shift priorities and help other team members as needed
• Confident in coordinating activity across a number of stakeholders, partners and agencies both internal and external
• Good humor and positive, can-do attitude is required
• Lead by example and be the best coach for team members

• Build close, integrated relationships with sales leaders and account reps for the region to drive account growth in their territories
• Understand specific challenges within strategic accounts and run programs to open up new NWLs (new workloads) and consumption
• Use marketing dashboarding and data points to understand your market and identify patterns that feed your marketing plan
• Collaborate with the global marketing team to align digital, PR, Comms, lead gen and partner activity to support your regional objectives
• Work with the strategic events team to plan, coordinate and execute the global event program for your region
• Ensure consistency of company priorities through brand strategy and messaging in materials and communication
• Collaborate with cross-functional teams when creating new and updating existing materials, presentations and/or preparing for tradeshows
• Regularly communicate and educate the sales team regarding new and planned marketing activities including global, regional, and local programs
• Support the go-to-market and co-marketing plans for the top regional accounts
• Support joint partner marketing activities
• Ensure performance and ROI are tracked, and supporting processes set up to effectively measure outcomes
• Support our flagship .local events
• Willing to travel 20-40% of the time for site visits, onsite event support and planning

The Revenue Marketing Manager will be successful in this role by achieving the following strategic tasks/responsibilities

• In 3 months you’ll have fostered a relationship with your Regional Directors and Account Executives, understand their top target accounts, and begin planning revenue marketing opportunities. You’ll have also established positive relationships with your extended team members
• In 6 months you’ll have a clear understanding of your key objectives, have executed pipeline acceleration events and demonstrated their impact and have added value to the current marketing plan
• In 12 months you’ll have fostered relationship across internal MongoDB teams and have executed both strategic and scalable programs, co-produced partner events leveraging the MongoDB partnership ecosystem, co-produced regional events that build affinity for MongoDB across developer communities, maintained flawless documentation and reporting of all programs to ensure success, and have a stake in future programming