Finding the best job has never been easier
Strategic Customer Success Manager jobs at Mongodb in Spain, Madrid
Discover your perfect match with Expoint. Search for job opportunities as a Strategic Customer Success Manager in Spain, Madrid and join the network of leading companies in the high tech industry, like Mongodb. Sign up now and find your dream job with Expoint
Company (1)
Job type
Job categories
Job title (1)
Spain
Madrid
3 jobs found
22.11.2025
MDB
MongoDB Strategic Customer Success Manager Spain, Community of Madrid, Madrid
Share
9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role. A background and passion for advocating on behalf of your customers - this...
Description:
Our ideal candidate will have
- 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services
- Demonstrated experience building relationships and delivering value to technical decision makers, economic buyers, and executives (CTO, CIO)
- An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
- Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
- Technical product experience or education, software development experience preferred, certifications preferred
- Proven experience contributing to global CS programs
- Bachelor's degree, technical degree preferred, MS preferred
- Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
- Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
- Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
- De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
- Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
- Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
- Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
- Document all customer interactions in internal systems, including Gainsight and Salesforce.com
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
- Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
- Forecast expected churn and growth to your senior leadership team
- Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
- Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
Show more
These jobs might be a good fit
22.11.2025
MDB
MongoDB Senior Project Manager Spain, Community of Madrid, Madrid
Share
Agile mindset with an understanding of SCRUM/Kanban processes. Able to support a project team consisting of onsite, co-located and remote team members. Be able to proactively identify and remove impediments....
Description:
Position Expectations
- Agile mindset with an understanding of SCRUM/Kanban processes
- Able to support a project team consisting of onsite, co-located and remote team members
- Be able to proactively identify and remove impediments
- Manage project risks and issues
- Define and refine project team’s “Way of Working”
- Streamline communications between the project team and project stakeholders
- Able to manage expectations of project stakeholders, where the majority are leaders within the organization
- Operate in a small, dynamic, fast-growing team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable
- Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout an engagement
- Create plans and priorities for both project delivery and customer resources. Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations
- Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability
- Periodically report, in a concise and actionable manner, project status both internally as well as to the customer and document project progress as per established best practices (meeting minutes, project plan updates, weekly status reports)
- Manage escalations or critical situations
- Assist with scoping of solution and project scope definition
- Adopt a consultative and prescriptive approach that inspires trust and confidence
- Be intrigued by the possibilities of GenAI to assist in accelerating the delivery of projects
- 5+ years of project management experience with enterprise-scale software solutions, large-scale software engineering or consulting services delivery experience preferred
- Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
- Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement
- Services delivery experience with development or operation teams is a plus
- Ability to travel and work on customer sites for a number of continuous weeks
- Should have strong capability with, minimally, both English and ideally another European Language
- Experience as a SCRUM master
- Experience in managing projects with a high degree of uncertainty (research and innovation)
- Experience in delivering software development projects (ideally modernization of a legacy application)
- Experience with JIRA / Project tools
Show more
These jobs might be a good fit
17.05.2025
MDB
MongoDB Strategic Customer Success Manager - German Speaking Spain, Community of Madrid, Madrid
Share
9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role. A background and passion for advocating on behalf of your customers - this...
Description:
Our ideal candidate will have
- 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
- An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
- Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
- Prior exposure to database, cloud, and infrastructure technology is a plus
- German speaking
- Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
- Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
- Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
- De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
- Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
- Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
- Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
- Document all customer interactions in internal systems, including Gainsight and Salesforce.com
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
- Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
- Forecast expected churn and growth to your senior leadership team
- Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
- Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
Show more
These jobs might be a good fit
Share
9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role. A background and passion for advocating on behalf of your customers - this...
Description:
Our ideal candidate will have
- 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services
- Demonstrated experience building relationships and delivering value to technical decision makers, economic buyers, and executives (CTO, CIO)
- An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
- Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
- Technical product experience or education, software development experience preferred, certifications preferred
- Proven experience contributing to global CS programs
- Bachelor's degree, technical degree preferred, MS preferred
- Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
- Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
- Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
- De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
- Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
- Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
- Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
- Document all customer interactions in internal systems, including Gainsight and Salesforce.com
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
- Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
- Forecast expected churn and growth to your senior leadership team
- Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
- Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Strategic Customer Success Manager opportunities at Mongodb in Spain, Madrid. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.