Staff Technical Program Manager jobs at Mongodb in Ireland, Dublin

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program.

• Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 10 years of Software development background, with Cloud storage and compute products
• Experience with Service Oriented Architecture and Cloud Infrastructure
• Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Design, maintain, and improve the processes and tools that power program delivery
• Build strategic partnerships with Product and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody and

As a Staff Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and even Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody and

• Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 5+ years of Software development background
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology

• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing

This role is a cornerstone of our Global VIP Support function, responsible for proactive, high-touch (“white-glove”) technology support for our most senior leaders and their Executive Assistants (EAs).

As the West Coast VIP Support Ambassador, you are the single-threaded owner for executive technology needs in the US Pacific time zone, partnering closely with our NYC (US/Eastern) and Dublin (EMEA) VIP specialists to deliver near 24×5 global coverage.

You will blend senior-level IT support with strong AV and collaboration expertise to protect the most critical executive workflows and events. You will also play a key role in developing and delivering IT training for the EA community, and partnering with Internal Comms and AV on All Hands support. This role requires excellent judgment, calm under pressure, empathy, and the ability to drive complex issues to resolution while maintaining executive trust.

1. White-Glove Incident Response & Resolution

• End-to-end ownership of VIP incidents (P0–P3) during West Coast core hours (typically 9:00–18:00 PT).
• Triage, diagnose, and resolve issues across devices, apps, networking, conferencing, and AV
• Own communication, status updates, and follow-through until full resolution
• P0/P1 live support:
• Join meetings live for shadow checks, audio/video verification, and real-time triage
• Rapidly implement workarounds (room swaps, dial-in bridges, alternate devices) when needed
• PagerDuty participation:
• Participate in the global VIP on-call rotation for after-hours/weekend executive incidents
• Acknowledge and route alerts, escalate per the VIP escalation matrix, and coordinate with NYC/EMEA counterparts
• Smart handoffs for non-VIP traffic:
• Quickly identify non-VIP/general tickets, capture clear diagnostic notes, and hand off to regional L2/IT support
• Remain the escalation point when the issue has executive impact

2. Proactive Care, Stability, & Event / All Hands Support

• Device health and stability:
• Perform regular health checks on executive laptops, backup devices, mobile devices, and conferencing apps
• Ensure OS, security tooling, collaboration apps, and certificates are up to date prior to key events or travel
• High-stakes events & All Hands support:
• Own technical prep for West Coast-based Board meetings, earnings calls, All Hands, customer keynotes, and other VIP events
• Partner with Internal Comms on All Hands execution, including:
• Slide advancement and content playback
• Run-of-show adherence and timing
• Panelist confirmation, speaker tech checks, and backup plans
• Partner with the AV team to provide backstage live support, including green room coordination, backstage comms, and rapid issue triage during broadcasts
• AV/room expertise:
• Maintain a deep understanding of executive rooms and spaces (Zoom Rooms, Teams rooms, DSPs, control systems, cameras, mics)
• Partner with AV Engineering to quickly remediate recurring room issues and ensure executive spaces meet reliability targets
• Automation mindset:
• Identify repeatable VIP support workflows and collaborate with IT/AV engineering to automate (e.g., monitoring alerts, health checks, loaner kit workflows, report generation)

3. Executive Relationship Management, EA Training & Travel Support

• Single-threaded owner for a portfolio of executives/EAs:
• Build trusted relationships with executives and their EAs as their direct technology partner
• Conduct regular check-ins to understand pain points, preferences, upcoming travel, and event calendars
• EA IT training & enablement:
• Design and deliver IT training and development programs for the EA team, focused on collaboration tools, meeting best practices, AV room usage, and VIP playbooks
• Create short guides, office hours, and targeted sessions to help EAs execute complex events and day-to-day workflows with less friction
• Travel & remote support:
• Prepare travel briefs (devices, adapters, connectivity, security, backup options) for executive trips
• Coordinate with hotels, venues, and customer sites on AV and network readiness when required
• Provide occasional on-site support at home offices or offsite locations as needed
• Documentation & knowledge sharing:
• Keep VIP runbooks, playbooks, and checklists current for core tools (Zoom, Teams, WebEx if used, room systems, travel setups)
• Contribute to internal knowledge bases to reduce repeat incidents and enable broader IT teams and EAs to support executives effectively

0–30 Days: Foundational Readiness & Onboarding

• Fully up to speed on the services and technologies we deploy and maintain
• Successfully passed a mock P0 drill, demonstrating calm under pressure and ability to use communication templates
• Complete full runbook, PagerDuty, and Zendesk workflow training
• Shadow two full on-call rotations before taking primary ownership

30–90 Days: Independent Ownership & Proactive Action

• Independently handle day-to-day VIP IT tasks and manage regional handoffs at shift end
• Actively initiate monthly VIP device health checks for assigned executive portfolios
• Fully own triage and resolution for VIP P0/P1 incidents within assigned SLAs (e.g., P0 First Response < 15 min; P1 First Response < 30 min)
• Begin actively developing novel solutions to inefficient processes and problems in your region

90 Days – 1 Year: Efficiency, Strategy & Process Ownership

• Achieve and consistently maintain high weekend SLA compliance (>98%) for PagerDuty coverage
• Lead quarterly EA roundtable/account reviews for your assigned executive portfolio
• Drive a measurable decrease month-over-month in repeat incidents by owning and implementing preventative actions
• Think largely in terms of efficiency, using the skills necessary to execute on automation ideas, and become a trusted technical voice in the organization

Required

• Experience:
• 5+ years in IT end-user support, service desk, or field support
• Meaningful experience (ideally 2+ years) supporting senior leaders, high-touch stakeholders, or VIP users
• Platform & tooling fluency:
• Strong experience with macOS and Windows, common productivity suites (Google Workspace and/or Microsoft 365), and modern endpoint management
• Troubleshooting strength:
• Proven ability to troubleshoot complex, end-to-end issues across devices, networks, identity, and collaboration tools
• Comfortable working in ambiguous, time-sensitive situations and making practical tradeoffs
• Collaboration, AV & live events:
• Hands-on experience with video conferencing platforms (Zoom, Zoom Rooms, Teams, etc.) and meeting room systems
• Experience supporting live events or All Hands (e.g., slide advancement, panelist support, run-of-show execution)
• Familiarity with common AV components (cameras, microphones, DSPs, control panels) and how they interact in a room
• Training & communication:
• Exceptional written and verbal communication skills
• Experience explaining workflows, tools, or best practices to non-technical users, and adapting training material for an EA audience
• Customer mindset:
• Empathetic, patient, and service-oriented; comfortable supporting demanding schedules and high expectations
• Discreet and trustworthy with sensitive information

Preferred

• Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership
• Familiarity with tools such as Okta, JAMF, Meraki, Confluence, Jira, Slack, and modern monitoring/alerting systems (e.g., PagerDuty, Utelogy, Zoom dashboards)
• Experience partnering with AV Engineering, Workplace/Facilities, and Internal Comms teams to deliver high-quality live events and All Hands
• Comfort with light automation or scripting (e.g., Python, PowerShell, or workflow tools) to reduce repetitive manual tasks

• 7-10 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
• 4 + years Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
• 2+ years of technical product experience or education
• Bachelor's degree, technical degree preferred
• A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Prior exposure to database, cloud and infrastructure technology is a plus
• High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally

• Build active and meaningful relationships with customers, working closely with other MongoDB partners
• Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
• Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
• Optimally identify and mitigate risk of churn
• Ensure high customer satisfaction and referenceability
• Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program

• Risk Mitigator - identifying blockers to success and preventing long term churn
• Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
• Account Strategist - helping MongoDB see where the customer’s business is going
• Business Builder - finding opportunities for your customers to adopt new features and open new use cases

This role can be based anywhere in the eastern & central time zone of the United States or Canada

• 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals
• Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go
• Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL
• Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus
• Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations
• Excellent analytical, diagnostic skills, and problem-solving skills
• High motivation for a role that combines deep technical and customer-management dimensions
• Confidence speaking and presenting in a collaborative customer setting
• Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 20%)

• Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
• Deliver customer classroom-based training to architect, developer, and operations roles
• Work as part of a wider delivery team comprising fellow consulting engineers, project managers, and account teams
• Cultivate your individual MongoDB reputation as a trusted advisor to guide MongoDB and our customers into the future
• Partner with Product and Engineering teams to influence the direction of the MongoDB product roadmap

• Become a field expert in “everything MongoDB”
• Communicate complex technical proposals simply and convincingly to a wide range of audiences
• Gain a reputation as a trusted advisor with your clients, large and small
• Ensure your client’s success with their MongoDB endeavors
• Maintain the required level of billable utilization
• Influence MongoDB product development by contributing experience from the field
• Successfully communicate the product roadmap to external clients
• Constantly work on improving yourself, our products, and our team

• Manage Core Systems & Workflows: Own the implementation and upkeep of program management tools, ensuring deliverables are logged, workflows are consistent, and stakeholders have the visibility they need to succeed
• Standardize & Improve Processes: Build and maintain a living library of Standard Operating Procedures (SOPs) that define how recurring processes should run, while continuously identifying opportunities to improve efficiency and scale operational excellence across the organisation
• Ensure Asset & Data Accessibility: Define how marketing assets, insights, and deliverables are organised and shared across teams — ensuring they are kept up to date, properly version-controlled, accessible for the right teams and systems, and easy to find. You will also track and reconcile program data (e.g., scorecards, dashboards, events, or content metrics) to provide leaders and other key stakeholders with timely, reliable data
• Support Content & Program Operations: Manage the machanics of content and program execution, including packaging and distributing assets across internal and external channels and coordinating recurring operational tasks within our teams and with other stakeholders and processes such as scheduling reviews, tracking approvals, data management, and keeping workflows aligned
• Special Projects & Strategic Priorities: The rapid innovation in our ecosystem and the customer-centric nature of our business mean that our teams are regularly asked to get involved with cross-functional and high-visibility strategic initiatives. We expect our Program Operations Specialists to be always ready to adapt to temporary or longer-term shifts in their scope and goals to support the evolving needs of the business

• 1–3 years of experience in marketing operations or marketing program coordination
• Strong organizational skills with proven ability to manage multiple projects simultaneously
• Experience and confidence using project management and collaboration tools (e.g., Monday.com, Wrike, Seismic, Google Drive)
• Excellent written and verbal communication skills, with the ability and confidence to present to senior-level stakeholders
• A proactive, adaptable learner with a growth mindset and interest in marketing and developer ecosystems
• Bonus: experience creating SOPs, managing content libraries, or supporting marketing programs or content workflows (e.g., publishing or managing social channels)

• Manage Core Systems & Workflows: Own the implementation and upkeep of program management tools, ensuring deliverables are logged, workflows are consistent, and stakeholders have the visibility they need to succeed
• Standardize & Improve Processes : Build and maintain a living library of Standard Operating Procedures (SOPs) that define how recurring processes should run, while continuously identifying opportunities to improve efficiency and scale operational excellence across the organization
• Ensure Asset & Data Accessibility: Define how marketing assets, insights, and deliverables are organized and shared across teams — ensuring they are kept up to date, properly version-controlled, accessible for the right teams and systems, and easy to find. You will also track and reconcile program data (e.g., scorecards, dashboards, events, or content metrics) to provide leaders and other key stakeholders with timely, reliable data
• Support Content & Program Operations: Manage the mechanics of content and program execution, including packaging and distributing assets across internal and external channels and coordinating recurring operational tasks within our teams and with other stakeholders and processes such as scheduling reviews, tracking approvals, data management, and keeping workflows aligned
• Special Projects & Strategic Priorities: The rapid innovation in our ecosystem and the customer-centric nature of our business mean that our teams are regularly asked to get involved with cross-functional and high-visibility strategic initiatives. We expect our Program Operations Specialists to be always ready to adapt to temporary or longer-term shifts in their scope and goals to support the evolving needs of the business

• 1–3 years of experience in marketing operations or marketing program coordination
• Strong organizational skills with proven ability to manage multiple projects simultaneously.
• Experience and confidence using project management and collaboration tools (e.g., Monday.com, Wrike, Seismic, Google Drive).
• Excellent written and verbal communication skills, with the ability and confidence to present to senior-level stakeholders.
• A proactive, adaptable learner with a growth mindset and interest in marketing and developer ecosystems.
• Bonus: experience creating SOPs, managing content libraries, or supporting marketing programs or content workflows (e.g., publishing or managing social channels).