Jobs at Mongodb in Ireland, Dublin

This role can be based anywhere in the eastern & central time zone of the United States or Canada

• 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals
• Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go
• Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL
• Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus
• Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations
• Excellent analytical, diagnostic skills, and problem-solving skills
• High motivation for a role that combines deep technical and customer-management dimensions
• Confidence speaking and presenting in a collaborative customer setting
• Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 20%)

• Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
• Deliver customer classroom-based training to architect, developer, and operations roles
• Work as part of a wider delivery team comprising fellow consulting engineers, project managers, and account teams
• Cultivate your individual MongoDB reputation as a trusted advisor to guide MongoDB and our customers into the future
• Partner with Product and Engineering teams to influence the direction of the MongoDB product roadmap

• Become a field expert in “everything MongoDB”
• Communicate complex technical proposals simply and convincingly to a wide range of audiences
• Gain a reputation as a trusted advisor with your clients, large and small
• Ensure your client’s success with their MongoDB endeavors
• Maintain the required level of billable utilization
• Influence MongoDB product development by contributing experience from the field
• Successfully communicate the product roadmap to external clients
• Constantly work on improving yourself, our products, and our team

• Manage Core Systems & Workflows: Own the implementation and upkeep of program management tools, ensuring deliverables are logged, workflows are consistent, and stakeholders have the visibility they need to succeed
• Standardize & Improve Processes: Build and maintain a living library of Standard Operating Procedures (SOPs) that define how recurring processes should run, while continuously identifying opportunities to improve efficiency and scale operational excellence across the organisation
• Ensure Asset & Data Accessibility: Define how marketing assets, insights, and deliverables are organised and shared across teams — ensuring they are kept up to date, properly version-controlled, accessible for the right teams and systems, and easy to find. You will also track and reconcile program data (e.g., scorecards, dashboards, events, or content metrics) to provide leaders and other key stakeholders with timely, reliable data
• Support Content & Program Operations: Manage the machanics of content and program execution, including packaging and distributing assets across internal and external channels and coordinating recurring operational tasks within our teams and with other stakeholders and processes such as scheduling reviews, tracking approvals, data management, and keeping workflows aligned
• Special Projects & Strategic Priorities: The rapid innovation in our ecosystem and the customer-centric nature of our business mean that our teams are regularly asked to get involved with cross-functional and high-visibility strategic initiatives. We expect our Program Operations Specialists to be always ready to adapt to temporary or longer-term shifts in their scope and goals to support the evolving needs of the business

• 1–3 years of experience in marketing operations or marketing program coordination
• Strong organizational skills with proven ability to manage multiple projects simultaneously
• Experience and confidence using project management and collaboration tools (e.g., Monday.com, Wrike, Seismic, Google Drive)
• Excellent written and verbal communication skills, with the ability and confidence to present to senior-level stakeholders
• A proactive, adaptable learner with a growth mindset and interest in marketing and developer ecosystems
• Bonus: experience creating SOPs, managing content libraries, or supporting marketing programs or content workflows (e.g., publishing or managing social channels)

This role can be based out of our Dublin office or remotely in the Ireland region.

• Knowledge of cloud computing platforms (e.g., AWS, Google Cloud Platform, Azure) and operating systems (Linux, Windows, macOS)
• Understanding of the components and potential security weaknesses of large-scale SaaS applications and modern distributed systems architectures
• Experience working closely with defenders to identify and fix problems and develop innovative solutions to detecting potential security issues
• Love to learn; you are motivated to learn about security and tinkering
• Experience communicating with technical and non-technical individuals
• Offensive Security Certified Professional(OSCP) certification, or equivalent

• Develop security tests and assessments based on a solid understanding of MongoDB’s technical environment and services architecture
• Participate in realistic tabletop exercises based on an up-to-date understanding of threats and vulnerabilities relevant to the MongoDB business
• Participate in continuous testing of the security features of MongoDB Atlas in order to validate controls and recommend enhancements
• Work closely with detection engineering, vulnerability management, and incident response in order to operationalize the benefits of red team discoveries
• Collaborate on detailed summaries and reports for both technical and non-technical / executive audiences

• Manage Core Systems & Workflows: Own the implementation and upkeep of program management tools, ensuring deliverables are logged, workflows are consistent, and stakeholders have the visibility they need to succeed
• Standardize & Improve Processes : Build and maintain a living library of Standard Operating Procedures (SOPs) that define how recurring processes should run, while continuously identifying opportunities to improve efficiency and scale operational excellence across the organization
• Ensure Asset & Data Accessibility: Define how marketing assets, insights, and deliverables are organized and shared across teams — ensuring they are kept up to date, properly version-controlled, accessible for the right teams and systems, and easy to find. You will also track and reconcile program data (e.g., scorecards, dashboards, events, or content metrics) to provide leaders and other key stakeholders with timely, reliable data
• Support Content & Program Operations: Manage the mechanics of content and program execution, including packaging and distributing assets across internal and external channels and coordinating recurring operational tasks within our teams and with other stakeholders and processes such as scheduling reviews, tracking approvals, data management, and keeping workflows aligned
• Special Projects & Strategic Priorities: The rapid innovation in our ecosystem and the customer-centric nature of our business mean that our teams are regularly asked to get involved with cross-functional and high-visibility strategic initiatives. We expect our Program Operations Specialists to be always ready to adapt to temporary or longer-term shifts in their scope and goals to support the evolving needs of the business

• 1–3 years of experience in marketing operations or marketing program coordination
• Strong organizational skills with proven ability to manage multiple projects simultaneously.
• Experience and confidence using project management and collaboration tools (e.g., Monday.com, Wrike, Seismic, Google Drive).
• Excellent written and verbal communication skills, with the ability and confidence to present to senior-level stakeholders.
• A proactive, adaptable learner with a growth mindset and interest in marketing and developer ecosystems.
• Bonus: experience creating SOPs, managing content libraries, or supporting marketing programs or content workflows (e.g., publishing or managing social channels).

• 5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Bilingual Polish and English

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

REQ ID 425315

We're looking for a Software Engineer to join our growing team, which builds the foundational platform for all of Atlas's public APIs, mainly the . As part of this team, you will design, build, and support the core services that define the entire API lifecycle, ensuring a world-class experience for both API consumers and internal developers. You will own the key pillars of our API platform, such as:

• Defining API standards, linting, versioning, breaking change detection, and changelog capabilities
• Implementing API rate limiting and collecting crucial API telemetry
• Improving CI/CD support for API producers, automating example generation, and enhancing our documentation platform through Open API

Furthermore, you will leverage AI to enhance our developer support by refining our central Retrieval-Augmented Generation (RAG) tooling, providing intelligent, context-aware assistance to API Producers. Your work will directly impact how all developers interact with Atlas, both internally and externally, ensuring our APIs are consistent, reliable, easy to use, and form a solid programmatic interface for Infrastructure as Code (IaC) tools, such as the MongoDB Atlas Terraform Provider and AWS CloudFormation.

• Design, implement, test, and release features for our
• Apply our to your work in planning, designing, and delivering
• Build tools that support MongoDB users and developers on their journey
• Incrementally ship elements of sophisticated projects
• Assist with investigating and solving problems experienced by our customers (second-level support for features our team owns)

We understand not everyone will meet all the qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

• You have a growth mindset, continuously and consistently evolving your craft
• You possess strong collaboration skills. You enjoy working with others to achieve a common goal
• You're comfortable and productive in a distributed setting, with a proven ability to collaborate with team members in different time zones, within your working hours
• You are approachable, curious, and intellectually honest
• You are an adept organizer. You possess the skills to efficiently evaluate priorities, coordinate your schedule, and take action on tasks sequentially, maintaining a balance that promotes productivity and quality in your work
• You have good knowledge of Computer Science fundamentals (Data structures and Algorithms) and Object Orientation concepts
• You have some experience building asynchronous, distributed systems
• You are highly proficient in your preferred mainstream programming language. While our work primarily involves Java 17, we appreciate diverse language expertise
• You have worked directly with production systems
• You are familiar with services running on cloud infrastructure (e.g., Amazon AWS, Google Cloud Platform, Microsoft Azure)

• In three months, you'll have become familiar with our developer tools and the existing features most relevant to the API Platform
• In six months, you will be building features and leading your projects. You will share knowledge with the team, collaborating where needed to achieve our team goals
• In nine months, you will be fully embedded in the team. In addition to leading your projects, you will contribute ideas to the team roadmap, helping us improve our workflow. You will be mentoring other team members, helping them learn from your experience

• Generous compensation package (top-range salary, equity, comprehensive benefits)
• Flexible working options with a focus on results rather than the appearance of work
• A high level of independence in your day-to-day work. Propose innovative solutions to existing problems and own the delivery from start to finish
• You'll be stepping into a culture of continuous learning. Our environment thrives on the exchange of knowledge, with ample opportunities to upskill in new technologies and develop professionally
• Exposure to a wide variety of market verticals and a broad spectrum of interesting use cases
• You will have a high level of independence in your day-to-day work
• You'll be joining a supportive and collaborative team that values its culture and promotes a positive work environment!
• Upon joining, you will have the opportunity to learn everything there is to know about MongoDB via specialized training on the platform and highly supportive colleagues

• Build and design new features for MongoDB Atlas
• Contribute to and lead complex technical projects
• Work closely with other engineering teams to design and build technical solutions that improve our product
• Work with customers and support engineers to fix issues
• Collaborate with team members to develop our codebase, best practices, and design principles
• Learn from and mentor other team members

• Has at least 5 years of professional software development experience
• Is skilled at writing large-scale, distributed backend systems in a compiled language (Go, Java, C#, etc.). Experience with Go is a plus.
• Has experience with at least one major cloud provider technology (AWS, Azure, GCP)
• Has led the launch of a new module and maintained it in production
• Is eager to solve tough problems
• Has excellent communication skills
• Is curious, collaborative, and motivated

• In 3 months, you'll have shipped code into production and collaborated with the team to solve tough problems
• In 6 months, you'll have contributed to a large project
• In 12 months, you'll have designed new features, led development work, and become a go-to expert on parts of the system