Enterprise Customer Success Manager jobs at Monday in France
Monday Enterprise Customer Success Manager France, Ile-de-France
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As an Enterprise CSM, you will manage a portfolio of Enterprise customers in the French region, helping them implement, roll out, and achieve ROI from the product suite.
You will be responsible for learning the customers' pain points, helping them plan how can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.
As an Enterprise CSM, you will manage a portfolio of Enterprise customers in the French region, helping them implement, roll out, and achieve ROI from the product suite.
You will be responsible for learning the customers' pain points, helping them plan how can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.
Please note, this role requires attending our Paris office 3 days a week*
As a CSM, you will be a product master, helping our customers build and optimize their workflows. You'll focus on the practical application of our platform, directly improving how our customers work every day. You'll have a strong impact on our customers' success by:
- Being a product expert: Master the technical aspects of our platform to help enterprise customers solve complex business cases by defining their unique setup with monday.com and ensuring there is a clear end-user training plan for those workflows
- Driving hands-on implementation: Work directly with customers to set up and deploy new use cases that solve their business challenges.
- Optimizing customer workflows: Help customers improve their existing processes on the platform to increase efficiency and drive adoption.
- Demonstrating value: Clearly articulate the value of new and existing use cases, connecting their benefits directly to the customer's business goals.
- Ensuring retention and renewals: Proactively manage your portfolio to ensure long-term customer satisfaction and successful renewals.
- Acting as the Voice of the Customer: Collect and share customer feedback with our product and engineering teams to help inform future product development.
- Proactively addressing risks: Identify and mitigate potential churn risks by ensuring customers are consistently deriving value from the platform and monitoring many data sources.
- Leveraging AI to maximize efficiency in the CSMs' work and for our customers' business processes.
- 3+ years of experience as a Customer Success Manager or a similar role at a SaaS company .
- Fluency in both French and English is required.
- Proven experience in a hands-on customer success role .
- Strong analytical skills with the ability to diagnose issues, interpret data, and provide solutions.
- A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment.
- Strong understanding of how Enterprise businesses operate
- Exceptional communication and interpersonal skills, with a talent for building strong relationships with a variety of stakeholders.
- Experience helping customers deploy and see the value of the products they have purchased.
- A passion for technology and AI and a proven ability to quickly learn and master new products.
- Experience with building and executing account plans to drive adoption and ensure long-term customer success.
- Experience working in a global team for an international company.
- Excellent written and verbal communication skills.
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Monday Enterprise Account Manager - France, Ile-de-France
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#LI-DNI
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- Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer
- Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
- Be an expert on the monday.com platform, with a deep understanding of our capabilities and value
- Consult with customers on their internal processes and challenge leaders to drive change across their organization
- Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com
- Partner with others at monday.com to ensure successful account management and surface customer inputs back
- 5+ years of B2B SaaS sales account management experience working with large, enterprise-level accounts (> 50-150K ACV)
- Fluency in French
- Own the full sales cycle, from identifying expansion opportunities to building relationships with key stakeholders to negotiation and contracting
- Prior experience in Strategy consulting - benefit
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
What monday.com can offer you:
- Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
- An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
- Monthly stipends for food, wellness, and commuter/remote work
- Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
- Award-winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kyiv, Sydney, São Paulo, and Tokyo
Please note that this role is on a hybrid model.
Visa sponsorship for this role is currently not available.
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Monday Enterprise Account Executive - France, Ile-de-France
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We're looking for an Enterprise Account Executive to join our expanding team in Paris. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to walk our clients to success using our platform.
We're looking for an Enterprise Account Executive to join our expanding team in Paris. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to walk our clients to success using our platform.
- The Account Executive position is a quota-carrying position; you will own the full sales cycle from building relationships with key stakeholders to negotiation and contracting
- Possess a comprehensive understanding of monday.com’s solution and connect this knowledge directly to customer ROI
- Develop strategies and coordinate cross-functional support (Solutions Engineer, SDR, Success Managers, Partners and Marketing, etc.) to help customers maximize the value from the monday.com solution
- Empower our customers to connect their goals and challenges with the solution on monday.com.
- Act as an escalation point-of-contact for relationship and commercial issues
- 3 -5 years of sales experience in a closing role at a SaaS company; experience in the project management and work collaboration space preferred
- Excellent communication and negotiation skills
- Track record of success and overachievement
- Experience navigating complex deals with multiple stakeholders, while maintaining a strong consultative selling approach
- Driven self-starter with the ability to work independently
- Collaborative, high-energy teammate
- Able to effectively and consistently manage time, prioritize tasks, and meet deadlines
- Proficiency in other languages is a plus
- BA/BS degree preferred; or equivalent relevant work experience
These jobs might be a good fit
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As an Enterprise CSM, you will manage a portfolio of Enterprise customers in the French region, helping them implement, roll out, and achieve ROI from the product suite.
You will be responsible for learning the customers' pain points, helping them plan how can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.
As an Enterprise CSM, you will manage a portfolio of Enterprise customers in the French region, helping them implement, roll out, and achieve ROI from the product suite.
You will be responsible for learning the customers' pain points, helping them plan how can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.
Please note, this role requires attending our Paris office 3 days a week*
As a CSM, you will be a product master, helping our customers build and optimize their workflows. You'll focus on the practical application of our platform, directly improving how our customers work every day. You'll have a strong impact on our customers' success by:
- Being a product expert: Master the technical aspects of our platform to help enterprise customers solve complex business cases by defining their unique setup with monday.com and ensuring there is a clear end-user training plan for those workflows
- Driving hands-on implementation: Work directly with customers to set up and deploy new use cases that solve their business challenges.
- Optimizing customer workflows: Help customers improve their existing processes on the platform to increase efficiency and drive adoption.
- Demonstrating value: Clearly articulate the value of new and existing use cases, connecting their benefits directly to the customer's business goals.
- Ensuring retention and renewals: Proactively manage your portfolio to ensure long-term customer satisfaction and successful renewals.
- Acting as the Voice of the Customer: Collect and share customer feedback with our product and engineering teams to help inform future product development.
- Proactively addressing risks: Identify and mitigate potential churn risks by ensuring customers are consistently deriving value from the platform and monitoring many data sources.
- Leveraging AI to maximize efficiency in the CSMs' work and for our customers' business processes.
- 3+ years of experience as a Customer Success Manager or a similar role at a SaaS company .
- Fluency in both French and English is required.
- Proven experience in a hands-on customer success role .
- Strong analytical skills with the ability to diagnose issues, interpret data, and provide solutions.
- A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment.
- Strong understanding of how Enterprise businesses operate
- Exceptional communication and interpersonal skills, with a talent for building strong relationships with a variety of stakeholders.
- Experience helping customers deploy and see the value of the products they have purchased.
- A passion for technology and AI and a proven ability to quickly learn and master new products.
- Experience with building and executing account plans to drive adoption and ensure long-term customer success.
- Experience working in a global team for an international company.
- Excellent written and verbal communication skills.
These jobs might be a good fit
