Strategic Account Director - Healthcare Provider Industry jobs at Microsoft in Taiwan, Taoyuan City

Clearance requirement

• Ability to get clearance for government related technology engagement

Required/minimum qualifications

• Master's or Bachelor' Degree in Computer Science, business, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• 3+ years of working experience in public safety and defense or public sector

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 10+ years experience in technology-related sales or account management OR equivalent experience.

Additional or preferred qualifications

Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technology-related sales or account management OR equivalent experience.

6+ years solution or services sales experience.

Sales & Pipeline Management

Sales Strategy

Required/minimum qualifications

As an(AM) focused on Microsoft Advertising, you will enable Microsoft to better serve clients by applying your obsession to what clients care about and need, ensuring our story is valued and understood, and building and maintaining solid trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency. You will drive both revenue and client satisfaction across MSA’s performance solutions and as a core member of the account team, this opportunity will allow you to focus on driving data-driven optimizations aligned with client needs, executing campaigns and driving solid coordination or internal resources for excellence in execution of core tasks, account transitions, and client account health.

Required Qualifications:

• Master of Business Administration (MBA) Degree in Sales, Marketing, or related field and 2+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field and 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR 6+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or equivalent experience.
• 1+ year of experience managing hands-on search advertising campaigns and other performance-based digital marketing campaigns.

Preferred Qualifications:

• Master of Business Administration (MBA) Degree in Sales, Marketing, or related field and 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field AND 5+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR 8+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR equivalent experience.
  
• 2+ years of experience managing hands-on search advertising campaigns and other performance-based digital marketing campaigns.
  
• 2+ years of experience in online media or Search Engine Marketing Sales and Service experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 19, 2025.

• Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients.
• Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Collaborates with partners to develop and share client plans that support Microsoft business and client needs.
• Establishes oneself as the primary point of contact to address day-to-day inquiries. Engages clients in a proactive manner to address day-to-day questions related to account monitoring (e.g., what to prioritize, managing escalations, billing, compliance requirements, flags, or reactions), managing client needs, and addressing issues.
• Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels.
• Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems, and remove blockers. Establishes recovery action plans to improve the client's overall experience and avoid future instances of dissatisfaction.
• Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Shares knowledge of the search landscape with clients to create a mutually-beneficial business value proposition and executes relevant solutions.
• Adopts Microsoft sales strategies (e.g., Challenger Sale) and handles main objections from clients. Works to overcome obstacles, sell tailored solutions, and secure buy-in and execution.
• Leverages Customer Relationship Management (CRM) tools (e.g., account management, opportunities, tracking, and reporting), other tools (e.g., customized performance dashboards, data, insights), and ad hoc opportunities to identify ways to keep up with account health, increase performance, satisfaction, and upsell opportunities to increase revenue.
• Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals.
• Proactively researches information about clients' advertising needs (e.g., advertising key performance indicators [KPIs]) to learn more about their competition and market trends. Identifies opportunities to drive optimizations and new solutions based on clients' advertising strategies.
• Presents tailored solutions based on clients' insights.
• Maintains knowledge of emerging industry trends beyond a singular product as well as of technology and key performance indicators (KPIs).
• Leverages competitive trends and shares knowledge with others as a subject matter expert.
• Embody and promote Microsoft’s and .

Required Qualifications:

• 10+ years relevant work experience (e.g., investment banking, consulting, finance, marketing, corporate strategy, sales, venture capital, legal, business development, product management, project management, software development, or related field)
  • OR equivalent experience.
• Experience in structuring and negotiating complex strategic alliances or acquisitions

Preferred Qualifications:

• Bachelor's Degree in Business, Liberal Arts, Sciences, or related field AND 12+ years relevant work experience (e.g., investment banking, consulting, finance, marketing, corporate strategy, sales, venture capital, legal, business development, product management, project management, software development, or related field)
  • OR Master's/Advanced Degree in Business, Sciences, or related field AND 10+ years relevant work experience (e.g., investment banking, consulting, finance, marketing, corporate strategy, sales, venture capital, legal, business development, product management, project management, software development, or related field)
  • OR equivalent experience.
• 8+ years experience in the technology industry OR in a technical role (e.g., IT, Engineering).
• Industry experience in driving Shopping or Payments Partnerships

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 28, 2025.

Partner & Customer Focus

• Leverages internal and external network to develop new strategic relationships. Develops relationships as a trusted advisor with key stakeholders. Works cross-functionally on internal strategy and works with v-teams to deliver alignment on objectives and outcomes.
• Articulates the value of Microsoft solutions, leveraging knowledge of customer and partner business priorities and/or drivers to influence decision making. Looks across opportunities to identify and address broad issues and trends.

Market Signal

• Develops processes and channels for information gathering and reporting, including synthesizing key insights and trends gathered from engagements for executive consumption.

Partnership Strategy

• Formulates partnership strategy for Shopping & Payments growth priorities with input from relevant stakeholders and creates business value propositions based on partner and company needs.
• Builds and utilizes internal & external network with a diverse set of stakeholders to identify and validate unique opportunities across business areas. Provides input into recommendations on partners.
• Positions the Microsoft value proposition versus competitors and works with stakeholders to influence the build/buy/partner decision to meet customer needs, leveraging knowledge of Microsoft and customer issues in conjunction with product/industry teams to establish a foundation for future opportunities in competitive situations through collaboration.
• Provides insight on industry and/or competitive trends and drives action based on insights.
• Drives deals to increase growth and achieve desired outcomes, anticipating potential issues. Encourages customers and partners to apply and amend a value proposition in order to create a partnership. Influences internal stakeholders and partners and promotes the value of opportunities.

Negotiation

• Represents Microsoft in key customer and partner interactions, and defines the deal structure for scalable and durable solutions to complex business opportunities.
• Leverages deep understanding of risks, rewards, and negotiation skills to manage broad engagements across all business functions.
• Provides breakthrough ideas and collaborates to close strategic or high-impact opportunities in order to scale the business (e.g., cross-company, cross-product deals).
• Provides coaching and support to less experienced colleagues as a go-to resource for negotiation.

Deal Management/Governance

• Develops plans for managing deals, including communications, and reporting with Microsoft stakeholders. Resolves blocking issues using known techniques.
• Collaborates with customers, partners, and Microsoft colleagues to develop post-deal governance and ensure design, communication, and alignment in creation and implementation of execution plans across a portfolio of deals within a particular domain.
• Ensures customers and partners are prepared for implementation.
• Captures and shares learnings to improve future pipeline and business value communication.

• Embodies our

• A forum to leverage your technical expertise and business acumen
• Authorization to make major disruptions and changes to the technical architecture to enable transformative solutions
• An opportunity to drive your customers to do business in new and transformational ways
• The chances to inspire and lead teams of deep technology experts from the customer, partner, and Microsoft
• Opportunity to drive trusted relationship with the customer

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 7+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience
  
  • OR equivalent experience
• 4+ years experience in consulting services sales and technology sales

Required/minimum qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Japanese : Business fluency level
• English : Business fluency level

Additional or preferred qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• 5+ years relevant work experience within customer industry.
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
  Prosci or equivalent certification.