エンタープライズセールス セキュリティソリューションスペシャリスト：金融・通信・itサービス業界担当 jobs at Microsoft in Taiwan, Taoyuan City

As a Microsoft(DCPM), you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collarobation across various teams as well as provide mentorship across data centers by sharing best practices.

Required Qualifications:

• High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
  • OR equivalent experience

• 1+yrs experience managing IT or network infrastructure projects from planning through execution, including stakeholder escalation and risk mitigation.

• Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
• Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies .

Preferred Qualifications:

• 2+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
• Availability to work a Twilight/Flexible shift (10am-6pm or 12pm-8pm).

Data Center Operations Management IC3-

Responsibilities:

• Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.

• Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
• Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
• Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.

• Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.

• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.

• Embody our and .

, you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collarobation across various teams as well as provide mentorship across data centers by sharing best practices.

Required Qualifications:

• High School Qualification or equivalent AND 2+ years experience delivering server and network deployment projects in large-scale environments
  • OR equivalent experience.
• Experience managing IT or network infrastructure projects from planning through execution, including stakeholder escalation and risk mitigation

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

  o OR High School Qualification or equivalent AND 7+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

  o OR equivalent experience.

• Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), CDCP (Certified Data Center Professional).
• Experience working in complex and agile environments, with a proven ability to adapt to rapidly changing requirements and priorities

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 17, 2025.

• Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
• Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
• Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
• Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
• Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
• Embody our and .

Job qualifications:

Required

• 5+ years of technology related sales or business development experience, particularly cloud computing and management; experience working within a technical sales environment.
• Ability to solve customer problems through cloud technologies and expertise in selling to senior business decision makers by aligning & reinforcing the value of the solution to the customer’s overall business pain and/or strategic opportunities and decision criteria.
• Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs
• Exhibits outstanding operational excellence - including monthly/quarterly forecasting, building healthy pipeline, CRM entry and hygiene, opportunity management and virtual team orchestration
• Language fluency in Japanese

Preferred

• Language fluency in English
• Bachelor's Degree or equivalent work experience required 4-year degree preferred. Additional training in sales, business or marketing preferred.

金融サービス業界およびその顧客に対する深い洞察を元に、Azure を中心とした販売戦略を構築して実行します。銀行や証券などの顧客に対して、それらの販売戦略を顧客のビジネスニーズや将来ビジョンと整合させ、シニアステークホルダーや意思決定者とのディスカッションを主導することで機会の発掘～推進～合意形成までを一貫して推進します。

Required/minimum qualifications

販売機会を評価・精査する際には、販売フレームワークやガイドラインに沿い、AI を活用した販売手法やベストプラクティスとの整合を徹底します。複雑かつ高付加価値な商談を推進・成約に導くための戦略策定を主導し、ポストセールス、コンサルティング、パートナー などの組織と連携して案件のオーケストレーションを行い、商談ライフサイクル全体での円滑な引き継ぎを実現します。さらに、顧客の信頼獲得、契約の確保、リスクの戦略的軽減を通じて、販売活動全体を市場全体で強化するベストプラクティスを推進します。

社内のシニアステークホルダーとともに販売パイプラインレビューを主導し、AI を活用した分析・予測ツールを駆使して精度を高め、売上目標の達成と予測精度の向上を図ります。また、販売や消費パイプラインの健全性を維持できるよう、他メンバーへのコーチングを行い、利用可能なすべてのツール、リソース、プロセスを活用して販売指標の達成状況を追跡します。加えて、Azure利用実績や案件パイプラインの目標達成に向けた主導と指導を行い、パイプラインの積極的なモニタリングや販売機会の特定を通じて、顧客が購入するソリューションの価値を最大限に引き出しつつ利用拡大や契約更新率の向上、より健全で予測可能な販売プロセスを実現します。

「1. 移行とモダナイズ」「2. データプラットフォームの統合」「3. AIアプリケーション＆開発者」の主要ソリューションプレイを推進・実行し、顧客の変革とビジネス成果を加速します。顧客のシニアステークホルダーや意思決定者とのディスカッションを主導し、販売機会の特定・推進・加速・合意形成を実現します。また、社内外のシニアステークホルダーとの窓口として、組織横断的に協力しながら顧客の成功を戦略的に推進します。さらに、アカウントチームと積極的に連携し、顧客のAI変革ビジョンをビジネス優先事項や成功目標と整合させます。顧客対応や商談機会の創出・追求においては、常にセキュリティ原則を組み込み、信頼性とコンプライアンス基準の維持を確保します。

The Cloud & AI Solution Specialist will lead discussions with customer stakeholders and decision makers to identify, qualify, prioritize and accelerate sales opportunities.
In addition:

• You will leverage whitespace analysis and partner with others to identify business opportunities and market gaps within the assigned market domain, utilizing AI-driven market intelligence tools to assess trends and insights.
• Evaluate solution area(s) and market and develops insights to align sales plays with customer business priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs and Partners with others cross-organizationally and supports the development of solutions to enable AI- and cloud-driven transformations for existing and new customers within the region, emphasizing the integration of cutting-edge AI technologies and cloud services.
• Engage in sales pipeline reviews with internal stakeholders to drive forecasting accuracy and meeting sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision.
• Drive sales strategies tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan.

6+ years experience in technology-related sales or account management OR equivalent experience.

金融サービス業界およびその顧客に対する深い洞察を元に、Azure を中心とした販売戦略を構築して実行します。銀行や証券などの顧客に対して、それらの販売戦略を顧客のビジネスニーズや将来ビジョンと整合させ、シニアステークホルダーや意思決定者とのディスカッションを主導することで機会の発掘～推進～合意形成までを一貫して推進します。

Required/minimum qualifications

販売機会を評価・精査する際には、販売フレームワークやガイドラインに沿い、AI を活用した販売手法やベストプラクティスとの整合を徹底します。複雑かつ高付加価値な商談を推進・成約に導くための戦略策定を主導し、ポストセールス、コンサルティング、パートナー などの組織と連携して案件のオーケストレーションを行い、商談ライフサイクル全体での円滑な引き継ぎを実現します。さらに、顧客の信頼獲得、契約の確保、リスクの戦略的軽減を通じて、販売活動全体を市場全体で強化するベストプラクティスを推進します。

社内のシニアステークホルダーとともに販売パイプラインレビューを主導し、AI を活用した分析・予測ツールを駆使して精度を高め、売上目標の達成と予測精度の向上を図ります。また、販売や消費パイプラインの健全性を維持できるよう、他メンバーへのコーチングを行い、利用可能なすべてのツール、リソース、プロセスを活用して販売指標の達成状況を追跡します。加えて、Azure利用実績や案件パイプラインの目標達成に向けた主導と指導を行い、パイプラインの積極的なモニタリングや販売機会の特定を通じて、顧客が購入するソリューションの価値を最大限に引き出しつつ利用拡大や契約更新率の向上、より健全で予測可能な販売プロセスを実現します。

「1. 移行とモダナイズ」「2. データプラットフォームの統合」「3. AIアプリケーション＆開発者」の主要ソリューションプレイを推進・実行し、顧客の変革とビジネス成果を加速します。顧客のシニアステークホルダーや意思決定者とのディスカッションを主導し、販売機会の特定・推進・加速・合意形成を実現します。また、社内外のシニアステークホルダーとの窓口として、組織横断的に協力しながら顧客の成功を戦略的に推進します。さらに、アカウントチームと積極的に連携し、顧客のAI変革ビジョンをビジネス優先事項や成功目標と整合させます。顧客対応や商談機会の創出・追求においては、常にセキュリティ原則を組み込み、信頼性とコンプライアンス基準の維持を確保します。

a  DataCenter Program Manager (DCPM)for IT/Network and Compliance, you will perform trouble shooting for service incidents, manage assigned projects to meet service deliveryas well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures andin root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of dataprocedures, engage inby sharing best practices.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure isof a large global portfolio of more than 200 datain 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datadesign and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Bachelors Degree or equivalent AND 1+ years industry experience
  • OR 2+ years industry experience and college course work.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the followingPreferred Qualifications:

• 2+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

As a successfulDatacenterProgram ManagerCompliance, your success will be measured by:

• Follow and adhere to safety and security policies and procedures. Reportimmediatelyany safety or security issues or concerns.

• Able to work on complex IT deployments covering the power reservation, rack layout, network compatibility and physical installation.

• Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.

• Acting as the single point of contact for alldatacentermetro level audit and compliance projects, initiatives, and ongoing operational activities including site safety drills and tabletop exercises.

• Learning and living the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

• Empowering a culture of safety and security in globaldatacenteroperations bycomplying withCO+I’s safety programs and policies and completing compliance knowledge assessments.

• Developing positive working relationships with internal teams and external stakeholders.

As a successfulDatacenterProgram ManagerCompliance, your day-to-day work will include:

• Engage with landlords,cablingcontractors, and internal teamsinensuringtheiralignmenton timelines, power, and physical footprint.

• Proactively review schedules and avoid conflicts when possible.Identify, coordinate, manage expectations, and offer alternatives when defining customer solutionsto meet SLA/OLAs, with minimal disruption to the client/customer and business.

• Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met-reviewing SOWs, and tracking deliverables to support transient and permanent workloads.

• Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.

• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).Support escalation of issues toappropriate owner.

• Perform regular site inspections for audit readiness and compliance and lead corrective action plans on gaps and shortfallsidentifiedthrough assessments.

• Implement strategies that aid overall compliance of the Data Center Metro, ensure the successful onboarding of new facilities, and continuously improve operational efficiencies linked to the compliance and audit program.

• Complete quarterly Enterprise Governance Risk and Compliance control including tools audit tasks, access review tasks, wireless scan tasks, Critical Environments and EH&S site assessments, ensuring all compliance standards are met.

• Liaise with procedural document owners to resolve gapsidentifiedthrough assessments, audits, or other observations and ensure all historical and currentauditable documentation (physical and digital) ismaintainedin accordance withMicrosoft document retention policies.

• Manage andmaintainall environmental, emergency, and business continuity plans/documents for theDatacenterMetro.

• maintainedwithin all DCs and that we are compliant with cleanliness, stowage, 5S, in process work standards, life safety, and others.

Data Center Work Environment:

• Share best practices,assistsothers in learning role, process, procedures, andmentors

• Promotes a culture of safety, security, and compliance in all aspect ofdatacenteractivities

• Realize the impact of change on others

• Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy, and delivering success