Technical Services Engineernew jobs at Melio in United States, New York

Qualifications:

• 3+ years of experience in technical support, production engineering, or similar roles, preferably in a SaaS environment.
• A self-starter with strong problem-solving skills, the ability to work independently, and a “big picture” perspective.
• Strong troubleshooting and debugging skills with web applications, databases, and distributed complex systems.
• Proficiency in SQL for data analysis and problem-solving.
• Experience with monitoring/logging tools such as Datadog or similar platforms.
• Familiarity with ticketing systems (Jira)
• Familiarity with incident management processes.
• Excellent communication and interpersonal skills in English (Hebrew is a plus).
• Ability to work independently, make decisions, and think strategically in a fast-paced environment.

Bonus points:

• Exposure to AWS serverless architecture and CloudWatch.
• Knowledge of web technologies: HTML, JavaScript, and REST APIs.

A day in the life and how you’ll make an impact:

• Serve as a key escalation point for complex technical issues, collaborating closely with engineering teams to ensure timely and effective resolution for customers.
• Maintain and monitor production environments to uphold system reliability, availability, and optimal performance.
• Proactively monitor infrastructure and applications, leveraging data analysis and custom tooling to detect, investigate, and prevent issues before they impact users.
• Design and implement monitoring solutions and operational procedures that enhance system stability and support continuous improvement initiatives.
• Lead cross-functional incident response efforts, coordinating across teams to drive rapid resolution, root cause analysis, and long-term mitigation strategies.

About Melio USA:

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The annual base salary range for this position is $100,000 - $120,000.
• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
• 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.