Jobs at Kla in United States, Phoenix
KLA Customer Support Engineer United States, Arizona, Phoenix
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2.Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
4.Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
5.Provides assistance to Installation Engineer in resolving problems.
6.Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
8.Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
Minimum Qualifications
Bachelor's Level Degree or 3 year related work experience in technical or engineering field
or at +1-408-352-2808
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KLA Customer Support Engineer United States, Arizona, Phoenix
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Company Overview
Group/Division
Job Description/Preferred Qualifications
The Customer Support Engineer will be supporting KLA products at TSMC based out of Phoenix Arizona. The candidates selected will be required to spend approximately six months on job training in Taiwan, and will support a Compressed Work Week (CWW) schedule of 10 hours per day over four (4) days, Sunday - Wednesday.
Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. May provide assistance to Installation Engineers in resolving problems.
Responsibilities:
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility.
Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification Assists other field service engineers as appropriate.
Minimum Qualifications
Bachelor's Level Degree or work experience of 2+ years
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
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KLA Application Instructor United States, Arizona, Phoenix
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The Application Instructor’s main responsibility will be to instruct the FAST service team. The instructor will be required to Analyze their knowledge required by the CSE’s and build structured training courses to meet these requirements. In addition to training FAST engineers, training will also be required to FAST customers. Customer training may be delivered at the LKS training facility or at the customer site so some international travel will be vital, as well as working closely with the FAST-engineering teams to develop training for new products. As well as face to face training. Although this position will focus on FAST products, there may be a requirement for the instructor to cross train and deliver training for other products.
Your day-to-day responsibilities will include:
Deliver high-quality Application training to customer support engineers, technical support engineers, install engineers and external customers.
Understand and integrate various instructional delivery techniques to engage students, with required cultural sensitivity to deal and work with global students.
Identify gaps and areas of improvement in existing techniques. Develop new BKMs (Best Known Methods) as needed.
Audit and mentor junior and guest instructors to improve overall instructional delivery skills and curriculum standards to ensure the latest guidelines/templates are consistently implemented
Maintain existing curriculum by implementing application cases
Understand and apply various LKS (Learning Knowledge Service) guidelines and BKMs used to develop courseware inclusive of Task lists, Exams, Lab Practical’s, Homework’s, Instructor Guide and Student Guide.
Work with Technical Support and engineering to find opportunities for driving additional curriculum improvements beyond case studies.
Be the project leader for developing NPI (New Product Introduction) curriculum, define the requirements, establish delivery timelinesand provide updates to partners
Review and redline existing docs for content accuracy; edit existing docs that have been redlined
Identify any tool health issues, propose POAs (Plan of Action) and work closely with other technical instructors to recover tool
Work with the Engineering team for standardization of the solutions, ensure knowledge is captured appropriately.
Provide first level support to field as Technical Support equivalent
This position may require >20% international travel and conduct training classes in afternoon/evening shifts.
Preferred Qualifications:
Prior experience conducting or supporting technical training—formally or informally—or mentoring junior engineers is a plus
Minimum Qualifications
Master’s or Bachelor’s degree in Materials Science, Physics, Electronics, or Electrical Engineering, or an equivalent technical experience
Minimum of 3 years of in-depth technical experience with semiconductor inspection or metrology equipment
Theability to communicate effectively with an international audience in English
or at +1-408-352-2808
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KLA Customer Support Engineer-TSMC AZ United States, Arizona, Phoenix
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Company Overview
Group/Division
Job Description/Preferred Qualifications
Minimum Qualifications
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
These jobs might be a good fit
KLA Product Install Engineer - RAPID Extensive + Travel Required United States, Arizona, Phoenix
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2) Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems related to installation.
3) Troubleshooting and repairs of moderate system level problems are based on the IE2's technical knowledge, education and training. IE2 seeks help from senior Engineers and Management when problems occur that may exceed knowledge, education and training.
4) Prepares field service reports and daily passdowns on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report
5) Obtains all necessary international travel documents and manages their personal lives to be ready to travel for extended periods
6) Manages personal finances to prevent disruption to scheduled activities - even when traveling for extended periods.
8) Works with Senior Engineers, TSE, or Managers to formulate and carry out POAs
The nature of work requires that IE's work and travel independently. IE-2's may seek the guidance of senior engineers. IE's are required to update management on a daily basis thru progress passdowns and service reports. IE's spend most of their time at customer sites installing new tools. They may be required to work 6 day workweeks with high amounts of overtime. They may move from one activity to another without returning to the home office. Travel is often across international borders and the IE often travels alone.
Minimum Qualifications
ASET minimum degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry is required.
or at +1-408-352-2808
These jobs might be a good fit
KLA Customer Support Engineer TSMC AZ United States, Arizona, Phoenix
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Company Overview
Group/Division
Job Description/Preferred Qualifications
Works under the supervision of Manager or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers in resolving problems.
1. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility.
2. Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification 4. Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
5. Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
6. Assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.
7. Travels by car or commercial transportation to customer facility.
8. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
Minimum Qualifications
BS + 2 years of experience or equivalent years of experience
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
These jobs might be a good fit
KLA Customer Support Engineer TSMC AZ United States, Arizona, Phoenix
Share
Company Overview
Group/Division
Job Description/Preferred Qualifications
Works under the supervision of Manager or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers in resolving problems.
1. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility.
2. Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification 4. Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
5. Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
6. Assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.
7. Travels by car or commercial transportation to customer facility.
8. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
Minimum Qualifications
BS +2 yrs experience or equivalent years of experience
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
These jobs might be a good fit
2.Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
4.Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
5.Provides assistance to Installation Engineer in resolving problems.
6.Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
8.Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
Minimum Qualifications
Bachelor's Level Degree or 3 year related work experience in technical or engineering field
or at +1-408-352-2808
These jobs might be a good fit
