Customer Service Engineer jobs at Kla in Taiwan, Tainan

3. Report regional requirement and update to product division.

4. Escalate field apps issue to division and follow up for issue fix. Works on complex problems where analysis of situations or data requires an in depth evaluation of various factors.

5. Work with customers and division to maximize the benefit of wafer inspectors

6. Generate BKM and publish technical paper.

7. Posses business insight, work with sales and marketing to maximize product value

Qualifications

• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
• Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
• Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineer in resolving problems. Prepares fields service reports on customer support activity and provide documentation to other supporting functions on reoccurring problems.
• Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
• Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

Minimum Qualifications

• Proficient with all office suite applications such as Excel and PowerPoint. hands-on experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor waferinspections/metrologysystems are preferred.
• Require ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties. Proven record of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
• Previous technical support experience is preferred. Having electronic and electromechanical skills in solving sophisticated systems issues. Optomechanical skills are highly preferred.
• Strong communications and leadership skills desired. • Semiconductor capital equipment support experience desired. Graduate degree a plus.
• Capable to collaborate with technical team for escalations, trouble-shooting and further diagnosis.

-Installation/upgrade/technicalsupport of KD product

Minimum Qualifications

- Good as MS Windows O.S administration

- Understanding of UNIX/LINUX

- Understanding container and K8s

- Understanding cloud environment

- Oracle database knowledge (Administrator and PL/SQL)

- Experience withDefect is a plus

- Good software documentation skills are required

- Good problem-solving skills are required

- Good project management are required

- At least
2 yearsof experience in Defect System Administration

- Understanding of software development and architecture is desirable

1. Responsible for providing technical applications support for the development and implementation of KLA
reticle and photomask inspection systems. Makes presentations on all aspects of products.
2. Be responsible for acceptance test, customers training, recipe setup, project execution, alpha/beta testing and
related pre-sales activities.
4. Provides follow-up support in disseminating technical information on specific applications.
5. Reports regional requirement and updates to product division.
6. Escalates field apps issue to division and follow up for issue fix. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
7. Works with customers and division to maximize the benefit of reticle inspectors.
9. Traveling to customer sites is required; Domestic travel based on assignment is required.

• Includes software/hardwareinstallation/troubleshooting/upgrade,hardware maintenance (replacement) andretrofit/installation.
• Repairs of system level problems (which have multiple causes and for which no standard procedures exist) mostly at customer site, including Server room & Cleanroom.
• Represents the company to the customer and assume accountability for customer happiness with service.
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
• Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
• Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
• Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.
• Co-works with local team, HQ support team, conferencing call, remote support when required.

Basic Qualifications

• 1+ years working experience on Rack Server hardware design or maintenance.
• Familiar with Windows structure, operation, Firewall structure, Network structure.
• Experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor waferinspections/metrologysystems are preferred.
• Proven record of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
• Strong communications and leadership skills desired.
• Semiconductor capital equipment support experience desired. Graduate degree a plus.
• Capable to collaborate with technical team for escalations, trouble-shooting and further diagnosis.

2. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.

4. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or oninstalling/dismantlingdemonstration machines.

Minimum Qualifications

1. Proficiency in both Mandarin and English

2. Strong computer skills with Windows base application, Excel / power point, and network function / database related.

3. BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, or other Computer-science related fields.

4. Good attitude on learning new technology and willing to take challenge.

5. Experience or knowledge of semiconductor manufacturing process is preferred 6. Must be a strong team player, strong analytical skill and good working habits

7. People-oriented, strong customer service focus and able to work under pressure 8. Must be willing to work in semiconductor clean room environment 9. Note: Only applications with *English resume* will be considered.

• Support customers to solve tool's technical problems in the clean room environment.
• Provides customer support, guidance of trouble-shooting, solution and conduct customer orientation for user applications.
• Prepares FSR( Field Service Report) for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
• Fluency in both Mandarin and English.
• Good attitude on learning new technology and willing to take challenge.
• BS/MS major in Mechanical, Electrical, microelectronic, or other Computer-science related fields.
• Experience or knowledge of semiconductor manufacturing process is preferred.
• People-oriented,strong customer service focus and able to work under pressure.
• Homeland in Chiayi would be a plus point.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years