Technical Engagement Manager Sfs -micron Taiwan/japan jobs at Kla in Taiwan, Taichung

Key Responsibilities:

• Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.
• Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.
• Lead customer engagements including product evaluations, new tool introductions, and drive competitions.
• Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.
• Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support .
• Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
• Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.
• Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.
• Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.
• Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.

Qualifications:

• Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus.
• Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships.
• Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration.
• Willingness to work in semiconductor cleanroom environments.
• Strong project management, leadership, and organizational skills.
• Excellent presentation, communication, and interpersonal abilities.
• Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings.
• Ability to manage multiple priorities in a fast-paced, global environment.

Key Competencies:

• Strong customer orientation with a passion for delivering value and building trust.
• Advanced analytical and statistical thinking for data-driven decision-making.
• Effective collaboration and communication across diverse teams and cultures.
• High level of initiative, ownership, and accountability in driving results.
• Resilience and adaptability in dynamic, high-pressure environments.
• A proactive team player with a growth mindset and a drive for excellence.

Qualifications

• Provide technical applications effort for the development and implementation of ECI products
• Enable to make presentations on ECI products, new technology promotion, perform customers training and well project execution
• Assists sales, product staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications
• Provides follow-up support in disseminating technical information on specific applications
• Reports regional requirement and updates to product division.Escalates field apps issue to division and follow up for issue fix
• Works on and in-depth evaluation of customer problems.Well cooperate with customers and division to enhance the benefits of ECI analyzers
• Traveling to customer sites is required

The candidate will be responsible to provide technical applications support for the development and implementation of KLA’s state-of-the-art products for Surfscan in customer wafer fabrication and packaging facilities. This includes investigating semiconductor manufacturing yield issues and providing inspection solutions at our customer’s advance manufacturing facilities.

• Works on complex problems where analysis of situations or data requires an in-depth evaluation, design of experiments, and communication between customers and specialists
• Makes presentations on all aspects of products to KLA management and Customer management.
• Assists Sales manager in assessing potential application of company products to meet customer technical requirements and preparing detailed product specifications

Requirements:

• We are looking for high energy, self-driven and motivated individuals who is interested in working in a High Tech Environment.
• Candidate must have Master’s or Bachelor's degree in Engineering, Physics, Material Science, or related fields.
• Must have excellent communication, organizational, analytical, leadership, and interpersonal skill.
• The Candidate must be fluent in English, Mandarin and Japanese (preferably N2 JLPT and above).
• Candidate must also be self-driven, yet a strong team player to thrive in a dynamic environment.
• Candidate shows persistence and dedication to understanding and solving critical customer problems
• Managerial or Supervisory experience will be an added advantage. The individual shall be a strong goal setter and achiever.

Minimum Qualifications

The Candidate must be fluent in English, Mandarin and Japanese (preferably N2 JLPT and above).

Qualifications

• Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers.
• Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
• Facilitate teamwork among departments, groups, and individuals focusing on what's best for KLA overall.
• Efficiently manages people and resources to drive productivity and operational excellence.
• Develops customer service department procedures.
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
• Execution tool Warranty and FPA acceptance process, and reviews warranty claims.
• Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Manages market research to determine special pricing for nonstandard items in the interests of ensuring appropriate profit margins are reached and maintained. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Minimum Qualifications

• Minimum 3 to 5 years in semiconductor field
• Good command of both Chinese and English communication in both written and speaking.
• Good execution and coordination skill
• B.A. of engineering background is a must, M.S. is a plus.
• Strategic and forward thinker who is proactive, energetic and performance-driven.

1. MS degree, semiconductor process knowledge is a plus

2. Good English and communication skill

3. Good presentation and report writing skill

4. Good project management, leadership, and interpersonal communication skills needed

5. Must be willing to work in semiconductor clean room environment

7. Capable of stress-handling, full of energy

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Qualifications

• Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers.
• Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
• Facilitate teamwork among departments, groups, and individuals focusing on what's best for KLA overall.
• Efficiently manages people and resources to drive productivity and operational excellence.
• Develops customer service department procedures.
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
• Execution tool Warranty and FPA acceptance process, and reviews warranty claims.
• Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Manages market research to determine special pricing for nonstandard items in the interests of ensuring appropriate profit margins are reached and maintained. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Minimum Qualifications

• Minimum 3 to 5 years in semiconductor field
• Good command of both Chinese and English communication in both written and speaking.
• Good execution and coordination skill
• B.A. of engineering background is a must, M.S. is a plus.
• Strategic and forward thinker who is proactive, energetic and performance-driven.