Customer Engagement Application Engineer jobs at Kla in Taiwan, Taichung

Key Responsibilities:

• Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.
• Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.
• Lead customer engagements including product evaluations, new tool introductions, and drive competitions.
• Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.
• Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support .
• Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
• Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.
• Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.
• Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.
• Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.

Qualifications:

• Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus.
• Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships.
• Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration.
• Willingness to work in semiconductor cleanroom environments.
• Strong project management, leadership, and organizational skills.
• Excellent presentation, communication, and interpersonal abilities.
• Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings.
• Ability to manage multiple priorities in a fast-paced, global environment.

Key Competencies:

• Strong customer orientation with a passion for delivering value and building trust.
• Advanced analytical and statistical thinking for data-driven decision-making.
• Effective collaboration and communication across diverse teams and cultures.
• High level of initiative, ownership, and accountability in driving results.
• Resilience and adaptability in dynamic, high-pressure environments.
• A proactive team player with a growth mindset and a drive for excellence.

Qualifications

• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
• Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
• Represents the company to the customer and assume accountability for customer happiness with service.
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineer in resolving problems.
• Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
• Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
• Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
• Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

Qualifications

• Provide technical applications effort for the development and implementation of ECI products
• Enable to make presentations on ECI products, new technology promotion, perform customers training and well project execution
• Assists sales, product staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications
• Provides follow-up support in disseminating technical information on specific applications
• Reports regional requirement and updates to product division.Escalates field apps issue to division and follow up for issue fix
• Works on and in-depth evaluation of customer problems.Well cooperate with customers and division to enhance the benefits of ECI analyzers
• Traveling to customer sites is required

Qualifications

• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
• Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
• Represents the company to the customer and assume accountability for customer happiness with service.
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineer in resolving problems.
• Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
• Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
• Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
• Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

Minimum Qualifications

• Proficient with all office suite applications such as Excel and PowerPoint.
• hands-on experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor waferinspections/metrologysystems are preferred.
• Require ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties.
• Proven record of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and providesolutions.
• Previous technical support experience is preferred. Having electronic and electromechanical skills in solving sophisticated systems issues. Optomechanical skills are highly preferred.
• Strong communications and leadership skills desired.
• Semiconductor capital equipment support experience desired. Graduate degree a plus.
• Capable to collaborate with technical team for escalations, trouble-shooting and further diagnosis.

The candidate will be responsible to provide technical applications support for the development and implementation of KLA’s state-of-the-art products for Surfscan in customer wafer fabrication and packaging facilities. This includes investigating semiconductor manufacturing yield issues and providing inspection solutions at our customer’s advance manufacturing facilities.

• Works on complex problems where analysis of situations or data requires an in-depth evaluation, design of experiments, and communication between customers and specialists
• Makes presentations on all aspects of products to KLA management and Customer management.
• Assists Sales manager in assessing potential application of company products to meet customer technical requirements and preparing detailed product specifications

Requirements:

• We are looking for high energy, self-driven and motivated individuals who is interested in working in a High Tech Environment.
• Candidate must have Master’s or Bachelor's degree in Engineering, Physics, Material Science, or related fields.
• Must have excellent communication, organizational, analytical, leadership, and interpersonal skill.
• The Candidate must be fluent in English, Mandarin and Japanese (preferably N2 JLPT and above).
• Candidate must also be self-driven, yet a strong team player to thrive in a dynamic environment.
• Candidate shows persistence and dedication to understanding and solving critical customer problems
• Managerial or Supervisory experience will be an added advantage. The individual shall be a strong goal setter and achiever.

Minimum Qualifications

The Candidate must be fluent in English, Mandarin and Japanese (preferably N2 JLPT and above).

Troubleshooting & Diagnostics

Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.

Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.

Understand the interaction between mechanical, electrical, and software systems to support system performance and stability.

Analyze system logs and performance data to identify root causes and recommend improvements.

Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.

Why This Job Is Special

• Workwith cutting-edgetechnology that plays a key role in making the chips inside smartphones, computers, and cars.
• Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.
• Be part of a global company, working with experts from around the world.
• Face real-world challenges that help you grow your problem-solving and teamwork skills.

Minimum Qualifications

• Educational Background : Bachelor’s or Master’s degree in science or engineering fields such as Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautics, Mechatronics, or othersemiconductor-relateddisciplines.
• Technical Skills : Experience with complex systems involving hardware/software integration, testing, andtroubleshooting—especiallyin semiconductor equipment—is a plus.
• Communication : Able to communicate clearly and effectively with both internal teams and customers.
• English Proficiency : Comfortable using English for technical presentations, documentation, and reporting.
• Technology Enthusiast : Passionate about semiconductor technology and motivated by solving technical challenges.
• Fast Learner : Comfortable in a dynamic, fast-paced environment and eager to keep up with industry advancements.
• Team Player : Enjoys collaborating across functions and contributing to continuous improvement.
• Problem Solver : Analytical, curious, and proactive in identifying and resolving issues.
• Support Experience : Prior experience in technical support or troubleshooting is a plus, but your are a new college graduate—we provide on-the-job training and resources.
• Data-Driven : Interested in learning how to interpret machine data and reports to identify root causes and drive performance improvements.