Technical Engagement Manager Rapid jobs at Kla in Taiwan, Hsinchu

Qualifications

• Co-work with BU and Service teams to execute PSA objectives.
• Customer Engagement: Defines and executes customer specific product penetration, positioning, and market share strategies. Develops relationships with key customer technical buying influences and has a deep understanding of leading-edge photomask fabrication process and photomask related inspection/metrology technology.
• Collaborates with the RAPID Marketing and Engineering teams todevelop/position/deliverdifferentiatedproduct value and resolve customer issues.
• Has a strong understanding of the customer sales cycle and process. Jointly develops sales strategies in collaboration with account managers. Knowledge and application of KLA sales processes (Value/People, SPIN, etc).
• Able to mentor/coach/develop engineers and setup the goal which not only match business scope but also motivate team members.
• Conducting in-depth characterization and feature improvement in collaboration with different functional teams (example Productmarket/Program/Systems/Algorithms)
• Leading large Apps projects including negotiating for resources, e.g. characterization, beta testing, and gap analysis

Minimum Qualifications

• Strong background in semiconductor process technology, experienced knowledge of semi-conductor lithography process, and photomask (reticle) fabrication process
• Master degree in Engineering/Science background.
• 4-5 years of experience in mask pattern inspection field, manufacturing or equivalent combination of education and experience in process or applications engineering.
• Good presentation and proficient in project management skill.
• Able to work under stress, full of energy to own the team and able to confront multi-level challenges.
• Deal with things proactively with accountability and insightfulness.

Responsibilities

Detailed responsibilities include:

• Develop and deliver technical training on service, maintenance, installation, repair, and troubleshooting.
• Use the combination of product technical skills and training skills together to deliver high-quality service training to KLA field service engineers, technical support engineers, and install engineers and external customers.
• Participate in tool building, manufacturing, field support, upgrades, installs, and other technical activities to master the technical know-how on the assigned product. Maintain and stay up to date on new product changes and updates.
• Independently conduct and lead the review meetings and discussions with subject matter experts to define milestones, deliverables, and training plans.
• Lead the assigned training projects; conduct reviews with stakeholders; provide regular updates to the stakeholders and functional groups; assess risks and actions; assesses efforts, time and resource requirements; maintains action trackers and project documentation.
• Review engineering documentation, procedures, and specifications. Capture technical information into training documents. Develop well-organized training content and videos most appropriate to the target audience and create appropriate certification plans.
• Learn and use new software and tools to develop high-quality videos, remote training, web-based modules, augment reality models and simulations to deliver highly engaging learning experiences.
• Fully maintain the assigned tools or equipment in the best possible conditions all the time. Performs regular health checks, preventive and corrective maintenance and upgrades.
• Follow and apply standard training design and development best practices, formats and templates.
• Review and validate service procedures on the tool. Assess the need to update documentation. Monitors the errors, mistakes, changes requested. Provide corrective feedback to technical writers and drive implementation of the changes in the documentation quickly.

This role requires up to 20% travel.

The individual in this role may be required to serve afternoon/evening shifts.

Minimum Qualifications

• An engineering degree in optical, mechanical, or electrical engineering
• Minimum 3 years of in-depth technical experience on KLA inspection or metrology equipment.
• Preferred experience on KLA products on one or more platforms. Experience on other inspection equipment backed by in-depth manufacturing or service experience will be considered.
• Proven track record of supporting a range of install, service, tool building, manufacturing or technical support activities on KLA tools.
• Prior experience in conducting or supporting technical training, formally or informally, or mentoring junior engineers on KLA or other semiconductor tools will be a plus.

Skills/Abilities/Traits

• Demonstrated strong documentation skills and ability to capture the technical knowledge and discussions on the paper to develop systematic training material.
• Ability to decipher a range of technical sources like manufacturing or engineering documentation, procedures and specifications to develop highly organized training material.
• Ability to track tasks, actions and provide regular updates.
• Ability to make decisions independently with minimal or no support from direct or indirect managers. Shown independent judgment in developing methods, techniques, and evaluation criterion for obtaining results.

Qualifications

• Teaching employees and customers service classes up to L4 on Rapid tools Transport Modules & Process modules
• Understand and integrate various instructional delivery techniques to engage students, with required cultural sensitivity to deal and work with global students.
• Identify gaps and areas of improvement in existing techniques. Develop new BKMs (Best Known Methods) as needed.
• Audit and mentor junior and guest instructors to improve overall instructional delivery skills and curriculum standards to ensure the latest guidelines/templates are consistently implemented
• Maintain existing curriculum by implementing Tech talks
• Understand and apply various LKS (Learning Knowledge Service) guidelines and BKMs used to develop courseware inclusive of Task lists, Exams, Lab Practical’s, Homework’s, Instructor Guide and Student Guide.
• Recognise the product CoS (Cost of Service) issues, work with Technical Support to find opportunities for driving additional curriculum improvements beyond case studies.
• Be the project leader for developing NPI (New Product Introduction) curriculum, define the requirements, establish delivery timelines and provide monthly updates to partners- Initiate DCRs (Document Change Requests) to ensure service procedures are accurate and current
• Review and redline existing docs for content accuracy; edit existing docs that have been redlined
• Format and write new documents
• Perform regular training tool PMs (Preventative Maintenance) as per existing BKMs
• Identify any tool health issues, propose PoAs (Plan of Action) and work closely with Technical Support to recover tool using daily pass downs and SAMs (Service Alert Meeting) as needed.
• Work with the Technical Support team for standardization of the solutions, ensure knowledge is captured appropriately.
• Provide first level support to field as Technical Support equivalent
• Work with Technical Support team to support field L2 issues by attending daily SAMs and by providing on site support for L3 issues

Minimum Qualifications

• Educated to degree level (BA/BSc)
• Has experience of semi-conductor vacuum equipment
• Proficient in Instructional Techniques and Design

Qualifications

• Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process.
• Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance
• Ensure Installation Performance to plan. Ensures issues are escalated to the appropriate function group. Collaborates with HQ and Tech Support on managing Technical Escalations. Monitors tool health post Installation (Tier2)
• Escalates Install activities to GSS Product Install Manager. Schedules and attends SAMs. Communicates status to all parties and upper management
• Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycle time. On-Time Install, and OOBQ.
• Manages cost through careful resource deployment, Install case management, and cross-charge management.
• Reviews Installation documentation including eQuality checklists, NC’s, Pass downs for accuracy
• Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to GSS HQ Management and local Operations Management

Minimum Qualifications

• BS/MS degree with applicable experience.
• 3-5 years of work experience in supporting comparable capital equipment for the semiconductor industry is required.
• Project management and organizational skills
• Written and oral communication is both clear and concise
• Superior presentation skills.
• Goodinterpersonal/communicationskills in understanding customer needs.

: Develop recipes to model complex optical applications and optimize tool performance.
: Provide escalation support to onsite field service engineers, leading and coordinating remote/local troubleshooting.
Customer Focus: Support beta installations at customer facilities and pay attention to customers’ requirements. Ensure smooth implementation and functionality. Focus mainly on TSMC and potentially other Taiwan based customers.

Travel is required. Worldwide if necessary.

: Bachelor's Degree in Engineering with at least 4 years of industry experience. MS degree in related engineering fields such as optics, materials science, and microelectronics is preferred.
: Experience as a technical specialist or application engineer in high-tech products is advantageous. Matlab/Python experience is a plus.
: Previous experience in product training is beneficial.
: Exceptional organizational, analytical, project management, and self-leadership skills. Excellent problem-solving and analytical abilities.
: Dynamic personality with superb communication and interpersonal skills. Strong inclination towards interacting with people and working effectively with different cultures.y: Proficient in English with excellent communication skills.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

Key Responsibilities:

• Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.
• Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.
• Lead customer engagements including product evaluations, new tool introductions, and drive competitions.
• Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.
• Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support .
• Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
• Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.
• Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.
• Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.
• Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.

Qualifications:

• Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus.
• Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships.
• Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration.
• Willingness to work in semiconductor cleanroom environments.
• Strong project management, leadership, and organizational skills.
• Excellent presentation, communication, and interpersonal abilities.
• Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings.
• Ability to manage multiple priorities in a fast-paced, global environment.

Key Competencies:

• Strong customer orientation with a passion for delivering value and building trust.
• Advanced analytical and statistical thinking for data-driven decision-making.
• Effective collaboration and communication across diverse teams and cultures.
• High level of initiative, ownership, and accountability in driving results.
• Resilience and adaptability in dynamic, high-pressure environments.
• A proactive team player with a growth mindset and a drive for excellence.

• Customer Engagement: Defines and executes customer specific product penetration, positioning, and market sharestrategies. Developsrelationships with key customer technical buying influences and has a deep understanding of leading edge process and metrology technology.
• Collaborates with the Divisional Marketing and Engineering teams and Home team to position and deliver differentiated product value and resolve customer issues.
• Works jointly with the BU and Service teams to execute PSA objectives.
• Has a strong understanding of the customer sales cycle and process. Jointly develops sales strategies in collaboration with account managers. Knowledge and application of KLA sales processes (Value/People, SPIN, etc).
• Able to mentor/coach engineers and can inspire and motivate team member

Qualification

• Strong background in wafer process flow.
• 5 years IC/Fab experience with KLA tool knowledge.
• Good Mandarin/English interpersonal skills.
• B.A./M.S. in Engineering/Science background.
• Good presentation and proficient in project management skill.
• Good business acumen with understanding of customer technical issue with customer-focus.
• Able to work under stress, full of energy to own the team and able to confront multi-level challenges.
• Excellence in leadership and execution.
• Deal with things proactively with accountability and insightfulness.