Jobs at Kla in China, Shanghai
KLA Customer Support Engineer China, Shanghai
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2. Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.4. Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
5. Prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
6. Assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or ondemonstration machines.
7. Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
8. Travels by car or commercial transportation to customer facility.
9. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
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KLA Sales Account Manager China, Shanghai
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Responsibilities:
• Responsible for promoting SPTS equipment and technology in China.
• Responsible for achieving sales targets as defined.
• Responsible for developing new markets for next-generation technologies.
• You will, at all times, aim to ensure that customers receive timely and efficient pre- and post-sales service, maintaining effective contact with all parties as agreed.
• Be familiar with Advanced Packaging, RF, Power market is preferred.
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KLA Eng Electrical China, Shanghai
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Job Description
We are currently looking for an Electrical Design Engineer in the Central Engineering Group. The job requirement includes:
- Design Printed Circuit Board (PCB) level subsystems that are part of an entire inspection or metrology system.
- Responsible for the complete design process from requirements specification, feasibility studies, cost and scheduling, to conducting various analysis (such as circuit, timing, thermal/cooling, electrical loads),
- Firmware development on FPGA/MCU/DSP.
- Conceptual and detailed design using design tools (OrCAD, AutoCAD), detailed drawings, design review presentations,
- Procurement of prototype parts, system integration, prototype testing, and handoff to manufacturing.
- Work with other engineering groups such as Optics Engineers, Systems Engineers andManufacturing/ServingEngineers to ensure flawless integration and test at the subsystem and system level.
- Develop the required supporting documentation, such as assembly, test fixtures and procedures, and service manuals.
Minimum Qualifications
- Master’s or Ph.D. degree in Electrical Engineering or related fields.
- Understand fundamentals of electrical design principles, analog and digital circuits, motion control, data acquisition, firmware.
- Proficient with electrical CAD software, OrCAD is preferred.
- Good English communication skills. Willing to travel worldwide.
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KLA Customer Support Engineer China, Shanghai
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Company Overview
Group/Division
Job Description/Preferred Qualifications
Company Overview
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger and tinier than the world has
ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.
The future is calling. Will you answer?
Group/Division
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Responsibilities
PRIMARY PURPOSE: Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers in resolving problems.
RESPONSIBILITIES: Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and modifies equipment at customer facility. Evaluates equipment to determine type and extend of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and no standard procedures exist. Repair of system level problems are based on CSE's technical knowledge, education and training. Board problems vs. system level problems are split 50/50. In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions. Provides guidance and technical assistance to Installation Engineer on installations at
customer sites or on installing/dismantling demonstration machines.
Travels by car or airplane to customer facility.
Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
Cross trains and assists other field service engineers as appropriate.
Prepares reports on customer support activity and provides documentation to engineering, marketing and sales on a re-occurring problems. Makes recommendations for improvements.
Independently prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion in preparing quotes based on reason for equipment failure, time to prepare, etc.
Qualifications
KNOWLEDGE AND SKILL: Certification Level 3 - Proficiency in systems level repair of 1 or more products within a family is required. Advanced electronics skills. Ability to troubleshoot problems in software and electronic systems. Knowledge of optics and lasers, computer theory and applicable operating system knowledge. Good mechanical and analytical skills. Strong interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area. Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
EDUCATION AND EXPERIENCE: BSEE or BSET degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry is required. Must obtain KLA certification level 3 as well as ongoing certification. Requires re-certification every 18 months.
SUPERVISION REQUIRED: The nature of work requires that Customer Support Engineers work highly independently; only occasionally (approximately 20% of time) requiring guidance from management. Customer Service Engineers are required to contact management on a daily basis (twice each day) to report activities. Customer Support Engineers spend approximately 50% of time in office resolving equipment problems via phone and 50% of time at customer site.
Minimum Qualifications
Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 yearsWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
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KLA Engr Regional Dev Apps China, Shanghai
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Job responsibilities include:
- Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting;
- Perform experiments to characterize tool/subcomponent performance and develop recipes to model complex optical applications;
Minimum Qualifications
Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years
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KLA Sales Account Manager China, Shanghai
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JobQualifications
- Job Description:
- Overall responsibility for owning specific accounts' business to achieve financial and operation objectives in the accounts assigned, which include booking, revenue and market share etc.
- Develops and implements sales strategies and forecasts sales volumes for all products / channels in China for the accounts in charge
- Manage and drive direct selling and distributor business to achieve and surpass sales, profitability, and business goals and objectives
- Establish and build strong relationship with key accounts; work closely with them to develop and drive business forecasts and ensure good market share within these key accounts
- Review and monitor market competitions and customer trends; analyze and proactively respond to the changes to keep company and product services competitive
- Work closely with the customer service & fulfillment as well as service team members to ensure all customer related matters are addressed and attended to well
- Interface with Division, Corporate Management on all technical and strategic field issues or trends that occur within responsible territory.
- Preferred Qualifications
- At least 10 years’ total work experience with prior 5 years in the sales/marketing manager level equivalent within the semiconductor equipment companies
- Understand products, technologies, services and market within the semiconductor related industry
- Hands on skills on sales related routine works
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KLA Product Install Engineer China, Shanghai
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Company Overview
Group/Division
Job Description/Preferred Qualifications
LS tool Installation
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
These jobs might be a good fit
2. Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.4. Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
5. Prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
6. Assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or ondemonstration machines.
7. Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
8. Travels by car or commercial transportation to customer facility.
9. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
These jobs might be a good fit
