Advanced Services Manager jobs at Juniper in India, Bengaluru

Key Responsibilities

• Break-down user stories into actionable development tasks and delegate as needed
• Lead technical discussions and collaborate with the development team to design and implement solutions
• Create architecture and implementation plans , and present them for team feedback and alignment
• Drive development projects from conception through deployment and maintenance
• Troubleshoot and resolve issues in cloud-based applications, with a focus on AWS environments
• Conduct code reviews , provide constructive feedback, and maintain high-quality code standards
• Implement and maintain infrastructure as code using CloudFormation
• Mentor and guide junior developers to grow their technical and professional skills
• Maintain and improve CI/CD pipelines and development workflows
• Test your code throughout development lifecycle
• Enhance the existing testing pipeline and Write test cases for all work you create

Required Skills & Qualifications

• Strong knowledge of Cloud infrastructure and Services, preferably AWS (ECS, Lambda, S3, CloudWatch, Event Bridge, IAM Roles, etc.)
• Proficiency in JavaScript/TypeScript, Python, and Bash scripting
• Hands-on experience with Vue.js and Nuxt 3
• Strong understanding of Docker for containerized deployments
• Database expertise with PostgreSQL and/or Snowflake
• Proficient with GitLab and setting up CI/CD pipelines
• Hands-on experience with Testing Framework and Tools such as Cypress, Playwright, Selenium etc
• Strong Critical Thinker and Business Analytics (BA) Skills
• Hands-on experience with integrating AI/ML models with cloud web application

Preferred Qualifications

• Minimum 8+ years of software development experience
• Good understanding of Agile Scrum Framework
• Proven ability to troubleshoot and debug cloud-based applications
• Experience with Infrastructure as Code (CloudFormation preferred)
• Excellent problem-solving skills and the ability to work independently
• Strong communication and collaboration skills
• Experience working with a remote team
• Proficiency in design tools such as Figma, Sketch, or Adobe Creative Suite
• Played QA role in the past

Tech Stack you’ll be working with

• Cloud Infrastructure: AWS
• Infrastructure as Code: CloudFormation
• Languages: JavaScript, TypeScript, Python, Bash
• Frontend Frameworks: Vue.js, Nuxt 3
• Containerization: Docker
• Databases: PostgreSQL, Snowflake
• Version Control: GitLab
• CI/CD: GitLab CI/CD

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Position: Manager -Automation/Self-service Highly accomplished and results-driven professional with 15+ years of experience in developing, implementing, and managing innovative self-service and automation solutions leveraging Artificial Intelligence (AI). Proven ability to lead cross-functional teams, optimize product development processes, and drive significant improvements in efficiency, cost reduction, and user experience.

Role and Responsibilities

This role requires a strong understanding of AI technologies, automation tools, and a proven track record of leading cross-functional teams to deliver impactful results.

Facilitate and own communication among internal and external stakeholders.

Drive and co-ordinate among technical resources for faster restoration of services, resolution and root cause analysis.

Monitor the effectiveness of implemented solutions and make adjustments as needed.

People focus:

Demonstrate strong people management skills.

Ability to work with cross functional groups to deliver results.

Staffing and capacity planning.

Identify opportunities to leverage AI and automation to improve product development processes, reduce costs, and enhance user experience.

Ensure all AI and automation initiatives comply with relevant regulations and industry standards.

Monitor the effectiveness of implemented solutions and make adjustments as needed.

Knowledge about AI and traditional ML models – architecture, infrastructure, framework.
Data analytics – models, tools, understanding and interpretation
Strong project management skills
Understanding APIs and modern-stack application technologies is also beneficial

Education & Experience:
Bachelor's degree in Engineering, Computer Science, or a related field. Master's degree preferred.

15+ years of overall experience; with minimum 7 years of experience as a people manager in the relevant domain.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

About the Position

This position will have broad responsibility for working with the field sales to engage customers and drive our security business. The candidate must have proven ability and record to drive product requirements from definition to delivery for complex and dynamic network security space, engage with strategic customers, work with vendors and partners, and effectively interface with product marketing, product development/engineering, operations and finance.

Responsibilities

• Focus on executing against our strategy of growing our network security solutions business.
• Full lifecycle Product Management role (including inbound and outbound functions).
• Work with cross functional teams to define and manage requirements needed to create, maintain or enhance our line of network security solutions.
• Develop roadmaps, deliver detailed product requirements, and oversee the management of requirements backlog.
• Contribute to quarterly business reviews.
• Improve the usability and customer experience for our network security solutions.
• Execute design programs to validate novel product concepts through customer engagement.
• Collaborate with Engineering, Marketing, Finance, other business units and to deliver against established corporate and business unit objectives.
• Support marketing and sales teams via product training and in-depth market and competitor analysis.
• Work closely with customer success and field organizations to ensure customer satisfaction.

Required Experience/Skills

• Must have a background in delivering security products to the market successfully.
• Good understanding of and experience with the full Product Management lifecycle for at least 3 years.
• Must be able to define hardware and software product requirements, provide business justification through a formal plan, prioritize features and track progress.
• In depth knowledge of firewalls, security services such as IPS, IDP, web filtering, antivirus, anti-malware, and software/hardware management is extremely valued.
• Well versed in the Security Market with current trends, customer deployment models, monetization models and technologies
• Experience with understanding product workflows to deliver superior user experiences to customers.
• Adept at analyzing business results, forecasting, pricing, positioning and managing product transitions.
• Comfortable presenting to diverse audiences, great collaboration and influence skills, high-energy personality to break barriers and drive an emerging portfolio.
• Good understanding of integration with third-party security solutions and automation frameworks.
• Experience with AI, analytics, SIEM, SOAR and XDR is a plus.

Education:

• Bachelors / Master’s degree with experience in enterprise network security solutions.

Other:

• This position is based in Bengaluru, India and has a requirement for the individual to be based locally.
• Must work from the office 2-3 days a week.
• Must have the ability to physically host and attend in-office meetings as needed.
• Travel is required for this position.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Role and Responsibilities

Business :

• Strong customer advocacy, focus, and passion to deliver accurate and value-added deliverables to the customers
• Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience
• Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions,
• Drive outcomes, and continuous improvement in terms of service quality and time to delivery.
• Engage with global teams for effective coordination of the deliverables
• Engage with Juniper Engineering with a keen desire to improve existing processes.
• Engage with IT and manage in-house tools migrations and development projects.
• Keep looking for potential ways and leverage automation to replace manual processes with smart tools.
• Participate in organization-wide quality initiatives with a vision to improve customer experience

People :

• Hire and develop a team of enthusiastic engineers with strong analytical skills, Networking knowledge, and Juniper product expertise
• Create a culture of innovation, learning attitude, and structures to support the growth of direct reports
• Know your direct reports' areas of expertise and interests and enable them to play to their strengths.
• Ensure that employees have opportunities to raise questions, concerns, and/or provide feedback
• Own the critical role of communication conduit of organization-wide context and information that impact the direct-reports.
• Recognize and reward accomplishments

Personal attributes:

• Passion for World Class Customer Experience
• Excellent Communication and Interpersonal skills
• People Leadership
• Strong problem-solving skills
• Customer/stakeholder engagement skills

Technical background

Candidates with a strong background in Networking and Automation will be preferred. Verifiable experience in network support/services roles, Dev ops, and Consulting services will have weightage. Juniper products understanding is a plus.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Responsibilities:

• Collaborate with Business and Product teams to define, prioritize, and document business and functional requirements for CRM solution.
• Evaluate information from multiple sources, reconcile inconsistencies, and create detailed requirements for implementation.
• Collaborate with Internal teams to design an effective solution that depicts end to end seamless workflow
• Develop BRD’s with written requirements, success metrics, and use-cases for new projects, guiding them from ideation to iteration.
• Map functional requirements to existing CRM features and functionality.
• Identify and document process gaps and improvements, working with SMEs.
• Develop a roadmap by staying informed about CRM trends and business line requirements.
• Define product roadmap for optimizing operations, leading agile projects for Customer Support transformation.
• Lead discussions across the enterprise to understand current business needs and pain points, developing optimal customer experience solutions.
• Define project scope, timeline, and roadmap, ensuring reporting to senior leadership.
• Measure and track KPIs, tying them back to OKRs, and develop strategies to meet business objectives.

Required Skills/Experience:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Working knowledge and experience with SFDC systems and applications.
• Strong understanding of business processes, workflows, and data models within the SFDC ecosystem.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Developer) preferred.
• Experience in strategies, best practices for SEO content optimization
• Experience in developing AI/machine learning scalable Gen AI solutions
• Expertise in developing RESTful API’s
• Experience with Agile methodologies and project management tools (e.g., JIRA) is a plus.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Role and Responsibilities

Business :

• Strong customer advocacy, focus, and passion to deliver accurate and value-added deliverables to the customers
• Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience
• Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions,
• Drive outcomes, and continuous improvement in terms of service quality and time to delivery.
• Engage with global teams for effective coordination of the deliverables
• Engage with Juniper Engineering with a keen desire to improve existing processes.
• Engage with IT and manage in-house tools migrations and development projects.
• Keep looking for potential ways and leverage automation to replace manual processes with smart tools.
• Participate in organization-wide quality initiatives with a vision to improve customer experience

People :

• Hire and develop a team of enthusiastic engineers with strong analytical skills, Networking knowledge, and Juniper product expertise
• Create a culture of innovation, learning attitude, and structures to support the growth of direct reports
• Know your direct reports' areas of expertise and interests and enable them to play to their strengths.
• Ensure that employees have opportunities to raise questions, concerns, and/or provide feedback
• Own the critical role of communication conduit of organization-wide context and information that impact the direct-reports.
• Recognize and reward accomplishments

Personal attributes:

• Passion for World Class Customer Experience
• Excellent Communication and Interpersonal skills
• People Leadership
• Strong problem-solving skills
• Customer/stakeholder engagement skills

Technical background

Candidates with a strong background in Networking and Automation will be preferred. Verifiable experience in network support/services roles, Dev ops, and Consulting services will have weightage. Juniper products understanding is a plus.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Role and Responsibilities

Business :

• Strong customer advocacy, focus, and passion to deliver accurate and value-added deliverables to the customers
• Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience
• Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions,
• Drive outcomes, and continuous improvement in terms of service quality and time to delivery.
• Engage with global teams for effective coordination of the deliverables
• Engage with Juniper Engineering with a keen desire to improve existing processes.
• Engage with IT and manage in-house tools migrations and development projects.
• Keep looking for potential ways and leverage automation to replace manual processes with smart tools.
• Participate in organization-wide quality initiatives with a vision to improve customer experience

People :

• Hire and develop a team of enthusiastic engineers with strong analytical skills, Networking knowledge, and Juniper product expertise
• Create a culture of innovation, learning attitude, and structures to support the growth of direct reports
• Know your direct reports' areas of expertise and interests and enable them to play to their strengths.
• Ensure that employees have opportunities to raise questions, concerns, and/or provide feedback
• Own the critical role of communication conduit of organization-wide context and information that impact the direct-reports.
• Recognize and reward accomplishments

Personal attributes:

• Passion for World Class Customer Experience
• Excellent Communication and Interpersonal skills
• People Leadership
• Strong problem-solving skills
• Customer/stakeholder engagement skills

Technical background

Candidates with a strong background in Networking and Automation will be preferred. Verifiable experience in network support/services roles, Dev ops, and Consulting services will have weightage. Juniper products understanding is a plus.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.