Transaction Specialist Ii - Payments jobs at Jpmorgan
JPMorgan Servicing & Operations Product Manager- Payments - Vice Pres... United States, Florida, Tampa
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- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Assist in developing and communicating the product vision and strategy for Merchant Services Servicing and Operations.
- Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
- Collaborate with internal teams regarding servicing tool related inquiries and feedback.
- Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
- Assist in conducting analysis and market research to identify opportunities for automation.
- Monitor product performance and user feedback to support continuous improvement and innovation.
- Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Bachelor’s degree in Business, Computer Science, or a related field.
- 5+ years of experience in product management or a related field, preferably in the financial services or fintech industry.
- Basic understanding of merchant services.
- Demonstrated ability to support the launch and management of software products.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
- Ability to thrive in a fast-paced, dynamic environment.
- Demonstrated prior experience working in a highly matrixed, complex organization
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JPMorgan Site Reliability Engineer II- Physical Security Technology United States, New Jersey, Jersey City
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Job responsibilities
Assist in the deployment and configuration of Genetec Security Center on Windows servers, ensuring successful implementation and integration of security systems.
Provide first-level technical support to end-users, troubleshoot issues related to Genetec Security Center, and offer recommendations on best practices.
Recognize and eliminate toil through systems engineering or automation, and implement observability patterns to improve service level indicators, objectives monitoring, and alerting solutions.
Collaborate with senior IT staff and participate in training sessions to improve knowledge and skills related to Genetec Security Center and other IT systems.
Monitor system performance and availability of core Genetec Security Center services, ensuring optimal transparency and analysis.
Document and maintain accurate records of system configurations, changes, and support requests, ensuring clear communication and organization.
Package Genetec Security Center software for client and server installs, and provide on-call support as needed to address urgent issues.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 2+ years applied experience.
2+ years’ experience working with Genetec Security Center, including configuring federations, and experience with installing and upgrading Genetec Security Center software while managing Windows patching.
Familiarity with observability practices such as white and black box monitoring, service level objective alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
Possession of Genetec Security Center Omnicast certification and a good understanding of network protocols and security principles.
Experience working with third-party applications deployed on Windows Server environments and the ability to work with SQL Server, including running queries.
Strong problem-solving skills and attention to detail, ensuring effective troubleshooting and resolution of issues.
Excellent communication and interpersonal skills, facilitating collaboration and effective interaction with team members and stakeholders.
Ability to work independently and as part of a team, demonstrating flexibility and adaptability in various work environments.
Willingness to learn and adapt to new technologies, staying current with industry trends and advancements.
Preferred qualifications, capabilities, and skills
- General knowledge of financial services industry
- Experience working with third-party applications.
- Experience working with any other video management solutions
- Experience working with Intrusion Detection systems
- Genetec Mission Control certification is a plus
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JPMorgan Transactions Manager II United States, Indiana
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As a Transactions Manager II in the Subpoena Department at JPMorgan Chase, you will play a pivotal role in ensuring compliance with all Subpoenas, IRS Summons, and other legal correspondences served to us. You will lead a team of analysts to ensure compliance with legal requirements, act as a liaison, and collaborate with state and federal agencies, as well as in-house attorneys, on documentation-related issues.
Job Responsibilities:
- Lead a team of managersoverseeing multiple Subpoenas functional processes.
- Specialize on Legal verbiage, Regulatory laws and Chase documents to ensure subpoena's are fulfilled correctly and timely.
- Act as a liaison between JPMorgan Chase and the issuing party of the Subpoena, applying legal requirements to negotiate complex documentation.
- Collaborate with state and federal agencies, as well as in-house attorneys, on documentation-related issues.
- Maintain customer contact and follow up with agencies on deficient documentation.
- Prioritize tasks to ensure world-class service delivery.
- Provide guidance and development for Unit Leads and Front-line Analysts, focusing on daily production, quality expectations, and process improvement initiatives.
- Conduct case audits to identify and mitigate processing errors, fulfillment delays, and privacy breaches, and provide coaching based on audit results.
Required Qualifications, Skills, and Capabilities:
- Minimum of two years of experience with related system applications, document review, or in the legal documentation industry.
- At least five year of leadership experience.
- Product knowledge.
- Excellent oral and written communication skills.
- Strong interpersonal skills to effectively interact with all organizational levels internally and externally.
- Highly organized with the ability to manage multiple assignments and competing priorities.
- Detail-oriented and capable of working under deadline pressure.
- Ability to work independently and collaboratively as a team player.
- Previous financial industry experience
People management experience
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JPMorgan Communications Lead Data Visualization Specialist- United States, New Jersey, Jersey City
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As the Content Design Vice President Communications Lead for the Global Finance Technology organization at JP Morgan, you will play a key role in shaping communication strategies, developing impactful content, and analyzing insightful data. This position is part of the Chief of Staff Office and requires a proactive self-starter to help advance our objectives and foster a positive culture within our 1,600-person organization.
In this role, you will craft and implement comprehensive communication strategies that effectively convey our narrative to both business and technical partners, while enhancing employee engagement. You will design, write, and create content for the organization’s global communication channels, offering solutions that align with product development, operational, and cultural goals. Your exceptional verbal communication skills and senior stakeholder management abilities will cultivate productive relationships and influence decision-making to achieve beneficial outcomes. Your experience in managing complex initiatives, coupled with your proficiency in data analysis and adaptability, will empower you to navigate through complexity and change. Beyond leading strategic communications, you will also be responsible for developing and maintaining dashboards and reports to support operational programs and monitor key performance indicators. Your expertise in data analytics will provide actionable insights that inform strategic decision-making within the Global Finance Technology group.
Job Responsibilities
- Develop and execute program development and communications strategies by identifying and recommending communication needs, capabilities, and solutions that support the organization's operational and cultural objectives.
- Write and design content for various channels, including executive messages and presentations, global and location-specific events, and strategic communications initiatives.
- Measure the effectiveness of communication messages, channels, and programs using data-driven insights, and assess their overall impact on the organization.
- Utilize advanced data analytic skills to provide insights that clarify and enhance messaging, enabling data-driven optimizations to improve efficiency and effectiveness within the tech organization.
- Develop and maintain dashboards and reports to track key performance indicators and metrics. Analyze data to provide actionable insights that inform strategic decision-making within the Global Finance Technology group.
- Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain momentum.
- Collaborate with cross-functional teams, working closely with senior stakeholders across regions and lines of business.
- Champion globally inclusive cultural initiatives focused on engaging and motivating our global population.
Required Qualifications, Capabilities, and Skills
- Proven experience in communications, content design, or a related field, preferably within a corporate or technology environment.
- Expertise in written and verbal storytelling, crafting clear, engaging content that effectively conveys complex information.
- Excellent verbal communication skills and experience collaborating with senior leaders.
- Strong creative problem-solving skills, data-driven critical thinking, and a willingness to learn (e.g., identifying trends and patterns using a diverse and ever-growing toolkit).
- Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
- Experience with data visualization tools such as Tableau, Databricks, or similar platforms to develop and maintain dashboards and reports.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- Ability to build relationships and influence, organize, and direct people across various seniorities, teams, and departments.
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JPMorgan Public Sector Payments Client Manager - Vice President United States, District of Columbia, Washington
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As a Payments Client Manager (PCM) in the Global Payments Corporate Sales organization, you will manage a portfolio of well-established and complex client relationships within a specific industry or region, responsible for client objectives and for fostering strong partnerships to retain, optimize and deepen those relationships. Acting as the client's advocate within the firm, you will effectively navigate the organization on their behalf, ensuring ongoing business retention and promoting long-term growth.
Job responsibilities:
- Serving as a trusted advisor to clients, understanding industry nuances, the client operating model and objectives, providing strategic insights and recommendations and serve as a primary contact for the client
- Collaborate across Global Payment Sales Managers, Product Sales Specialists, Client Service Account Managers, Implementation Managers, Onboarding teams, and Corporate Banking partners to meet client specific needs/requirements
- Prepare and deliver periodic business reviews and analysis on strategic client relationship; monitor and maintain client health indicators, proactively addressing issues
- Drive product and solutions activation to enhance client value
- Obtain the correct deal documentation, ensure functional alignment, and secure necessary approvals to expedite deal execution
- Drive deal execution to achieve timely realization of business outcomes
- Manage pricing events and optimize pricing to maximize revenue, and oversee the setup, maintenance, and monitoring of credit facilities to optimize utilization
- Manage Know Your Customer (KYC) requirements and provide clients with necessary regulatory updates
- Take ownership of ensuring high standards in pipeline and account planning and be responsible for the accurate administration of client coverage
- Lead and be accountable for the governance of deals and the effective implementation of requests
Required qualifications, skills and capabilities:
- 5+ years of experience in client management, sales, or a related role
- Experience working with large multi-dimensional clients (multiple products/regions/etc.)
- Strong understanding of payments products and payments industry dynamics
- Knowledge of Public Sector Industry
- Excellent communication and interpersonal skills
- Ability to build and maintain strong client relationships
- Analytical mindset with the ability to identify growth opportunities and optimize processes
- Proficiency in CRM software and Microsoft Office Suite
- This role supports US Federal government contracts that require, U.S. citizenship or lawful permanent status
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JPMorgan Omnichannel Integration Product Associate - Payments Senior United States, Florida, Tampa
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- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
- Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
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JPMorgan Trade Lifecycle Specialist United States, Delaware
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- Manage the preparation and allocation of funding for managed demand deposit accounts (DDA’s), ensuring proper allocation within set thresholds.
- Collaborate with other business lines to facilitate appropriate funding, ensuring seamless operations across all asset classes.
- Utilize various systems and tools to reconcile ledgers, identifying and resolving discrepancies in a timely manner.
- Contribute to the review and improvement of end-to-end processes, applying knowledge of process improvement methodologies to optimize operations.
- Support the implementation of automation initiatives, leveraging knowledge of systems architecture and automation technologies to enhance operational efficiency.
- Understand the function and relevant processes end to end. Assist in identification of issues, analysis of problems and implementation of solutions.
- Baseline knowledge or equivalent expertise in managing cash movements in and out of client accounts and preparing funding for managed demand deposit accounts.
- Demonstrated ability to apply problem-solving techniques to resolve defined problems within the trade lifecycle.
- Experience in using systems architecture and automation technologies to support operational efficiency.
- Ability to create and deliver presentations to peers, managers, and stakeholders using standard office software applications.
- Familiarity with continuous improvement methodologies to optimize processes and propose solutions within the trade lifecycle.
- Prior Securities Operation will be beneficial.
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- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Assist in developing and communicating the product vision and strategy for Merchant Services Servicing and Operations.
- Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
- Collaborate with internal teams regarding servicing tool related inquiries and feedback.
- Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
- Assist in conducting analysis and market research to identify opportunities for automation.
- Monitor product performance and user feedback to support continuous improvement and innovation.
- Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Bachelor’s degree in Business, Computer Science, or a related field.
- 5+ years of experience in product management or a related field, preferably in the financial services or fintech industry.
- Basic understanding of merchant services.
- Demonstrated ability to support the launch and management of software products.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
- Ability to thrive in a fast-paced, dynamic environment.
- Demonstrated prior experience working in a highly matrixed, complex organization
These jobs might be a good fit
