Client Service Senior Manager jobs at Jpmorgan

As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase’s affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources.

Job responsibilities

• Shares the value of Chase Private Client with clients that may be eligible
• Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
• Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
• Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
• Adheres to policies, procedures, and regulatory banking requirements

Required qualifications, capabilities, and skills

• Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
• 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
• Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
• Compliance with Dodd Frank/Truth in Lending Act*
• High school degree, GED, or foreign equivalent
• Adherence to policies, procedures, and regulatory banking requirements
• Ability to work branch hours, including weekends and some evenings

Preferred qualifications, capabilities, and skills

• Excellent communication skills
• College degree or military equivalent
• Experience cultivating relationships with affluent clients
• Strong team orientation with a commitment of long-term career with the firm

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

As a Senior Threat Associate within Global Security, you will provide continued support to employees through partnership with other key cross-functional partners as required. You will utilize your strong technical skills to help enhance the global team's risk and controls initiatives. You will be aligned to a particular function within the Threat Management organization but will be available to support other functions based on business needs. Your primary role will be to provide support functions for escalated threat cases throughout their entire lifecycle, including information gathering, initial threat assessment, consultation of stakeholders, incorporation of mitigation strategies, continued monitoring, and regular reviews of persons of concern.

Job responsibilities

• Actively respond, manage and maintain cases of all case-types to include report writing and record retention
• Conduct witness interviews and provide assessments as required
• Provide program support for other GS/TM partners (Global Intelligence, Insider Risk)
• Serve as liaison support for cross-functional partners
• Provide case support for peer TMs as needed and based on caseload/on-call support
• Support the development of best practice documents and standard response protocols
• Utilize internal databases to execute long-term monitoring of persons of concern
• Leverage partnerships to continuously monitor persons of concern
• Support data integrity, TM case metrics, and trends analysis

• Leverage technical skills (Microsoft office suite, ServiceNow, ArcGIS, Sales Force, Pega, Tableau, Power Bi, etc.) to enhance teams operational excellence

Required qualifications, capabilities, and skills

• 3+ years’ experience in a threat management, law enforcement, intelligence analysis, and/or corporate security role
• BA or BS Degree in History, Criminal Justice, Intelligence, or Political Science or equivalent years of relevant experience
• Proficiency in MS office suite
• Ability to think quickly and make decisions while under pressure
• Ability to work within a team environment and achieve buy-in from stakeholders
• Strong communication skills
• Strong organization skills
• Available to travel 10%
• Able to work extended hours to include nights, weekends, and on-call as needed

As a Strategic Analytics Senior Associate you will be responsible for the development and maintenance of acquisitions strategies across Consumer Card products. This includes data analysis, strategy development, financial evaluation, supporting strategy implementation. You will also be responsible for supporting key relationship with internal and external co-brand partners.

Job Responsibilities:

• Develop and maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated accounts
• Attain a detailed understanding of key performance metrics and profitability drivers, enabling the delivery of insights encompassing the full account lifecycle
• Facilitate monthly and quarterly co-brand partner presentations with internal and external senior leaders to share findings and recommendations
• Acquire a strong understanding of the operational processes which will aid in understanding acquisition performance drivers
• Conduct ad hoc analytics and contribute to various projects representing Risk Management
• Lead development of strategy changes and partner with technical groups to develop requirements for changes to rules engines and automated strategies
• Assist with regulatory and internal audits or exams

Required qualifications, capabilities and skills:

• Bachelor's degree in a quantitative discipline from an accredited college/university required
• 4+ years of analytics experience preferably in financial services or consulting
• Ability to logically structure analyses using strong analytical, interpretive and problem solving skills
• Ability to translate complex analysis into concise presentations with clear recommendations and action items
• Strong project management skills and attention to detail to deliver new strategies with strong testing and tracking focus
• Excellent communication and interpersonal skills
• Strong SQL and Python coding skills, Excel, Microsoft PowerPoint and Tableau skills