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394 jobs found
23.11.2024
JPM
JPMorgan Client Service Senior Manager United States, California, Irvine
Anticipate and manage work volumes, adhering to established policies and deadlines. Collaborate with stakeholders to effectively resolve client issues / escalations. Analyze and interpret client data to identify trends and...
Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms. Lead cross-functional teams...
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools. Execute policies and procedures that ensure operational stability and availability. Constantly improving efficiencies and...
Lead your assigned book of clients autonomously by delivering solutions and upholding JP Morgan Chase standards and operating principles. Develop long term client relationships. Proactively work to determine service improvements...
Partner with technology owners and subject matter experts (SME's) to drive toward a permanent resolution and ultimately driving down recurrence. Analyzes incident, problem, and change data, working logically to identify...
Support Financial Advisor and new client on-boarding processes. Monitoring money transfer queue and performing outbound client calls for verification/confirmation. Manage daily email and phone inquiries accurately, within established deadlines and...
Serve as the primary point of contact for clients undergoing bankruptcy by providing service support by addressing client inquiries and concerns promptly and professionally. Prepare and review bankruptcy maintenance requests...
Anticipate and manage work volumes, adhering to established policies and deadlines. Collaborate with stakeholders to effectively resolve client issues / escalations. Analyze and interpret client data to identify trends and...
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