Transaction Supervisor - Receivables Operations jobs at Jpmorgan in United States, Tempe

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence

Job Summary:

As a Data Owner Lead, you will play a pivotal role in executing data strategies that drive business operations and strategic objectives. Data Owners serve as subject matter experts, coordinating between providers and consumers to ensure business data is understood, fit for purpose, and well governed. You will collaborate with cross-functional teams to identify and prioritize data needs, ensuring data quality, protection, integration, and utilization across the organization. By leading efforts to mitigate data risks and enhance data quality, you will ensure data serves as a trusted asset for decision-making and innovation. Your leadership will foster a data-driven culture that supports organizational growth and competitive advantage.

Job Responsibilities:

• Implement strategic plans to deliver data solutions that effectively support business operations and strategic objectives, to align with organizational goals
• Manage the execution of projects and related milestones, understand and mitigate risks, bottlenecks, and inefficiencies throughout the project / initiative
• Collaborate with key partners to ensure that critical data is well-documented as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control
• Document comprehensive requirements for data sourcing, content and quality, and coordinate with technology and business partners to ensure timely, complete, and accurate data
• Develop and oversee processes to identify, monitor, and mitigate data risks throughout the data lifecycle, addressing issues related to data protection, retention, storage, use, and quality
• Support data analytics and products by identifying and governing data required to be integrated into analytics platforms to support analytics projects
• Communicate and resolve data issues in a timely and consistent manner, maintaining data integrity and consumer trust
• Manage and guide direct or matrixed staff in executing data-related tasks and initiatives

Required Qualifications:

• Bachelor's degree in Data Science, Computer Science, Information Systems, Data Analytics, or a related field, OR equivalent professional experience in data management, data governance, or a related field
• Experience in data management, data governance, risk management/analytics, or a related field
• Proven leadership track record, demonstrated ability to manage delivery timelines, and ensure the organization is on track to meet goals
• In-depth understanding of data management principles, governance frameworks, and lifecycle management, including data protection, data quality and data classification
• Excellent analytical and problem-solving skills, translating complex data concepts into business strategies
• Strong communication skills, effectively conveying data concepts to technical and non-technical stakeholders, as well as senior audiences
• Strong leadership skills with experience in managing and mentoring cross-functional teams
• Proven ability to build and maintain relationships with key stakeholders and manage large-scale data projects

Preferred Qualifications:

• Experience with cloud-based data platforms and technologies, such as AWS, Azure, or Google Cloud
• Familiarity with advanced analytics, machine learning, or artificial intelligence applications in a business context
• Knowledge of query or analytical programming languages
• Experience in leading digital transformation initiatives that leverage data to drive business innovation and efficiency

Job responsibilities

• Collaborate with vendors and internal business partners to design and implement solutions that optimize sales and enhance customer loyalty, aligning with broader Chase and PLCF client strategies.
• Design and implement comprehensive financial and headcount capacity plans to align with strategic financial objectives and ensure optimal staffing levels across operational functions
• Monitor and enhance operational performance through the use of specialist scorecards and KPI/OKR dashboards to continually drive performance improvements
• Create business cases to evaluate and prioritize projects, measure critical success metrics, and monitor results
• Understand client and business needs, industry benchmarks, and market trends to develop multiple scenario analyses to deliver on business goals and objectives in different market environments
• Collaborate effectively with finance, risk, customer experience, and other functional partners to support knowledge sharing and drive business success.
• Build and interpret financial and operational analyses, translating outputs into actionable insights for strategic decision-making.
• Prepare and deliver presentations to senior management, communicating sound business recommendations and performance outcomes, while tracking project goals and milestones.
• Lead, mentor, and develop a high-performing team of analytical professionals, fostering a culture of excellence and innovation.

Required qualifications, capabilities, and skills

• Strong written and oral communication skills, capable of facilitating discussions to gain consensus among cross-functional stakeholders and distilling complex financial analyses into executive-level presentations.
• Demonstrated experience in problem-solving and innovation, with a proactive approach to developing and implementing long-term strategies, including champion/challenger tests.
• Expertise in leveraging technology and data analytics to drive business insights and decision-making.
• Skilled in identifying opportunities for improvement and driving initiatives that foster innovation and efficiency across the organization.
• Proven experience in managing, coaching, and developing a team to achieve organizational goals and enhance team performance.
• Bachelor’s degree required, with 5+ years of experience in an analytical (finance or risk), strategy, and/or operations management capacity.

As an Operations Specialist II in the Project Approval Group (PAG) within Chase Mortgage Banking, you will be responsible for the collection and review of essential project documentation, ensuring completeness and accuracy. Your role is crucial as the main point of contact for customers, requiring a sense of urgency and teamwork to deliver exceptional service.

• Prepare and move loans to PAG Underwriting in a timely manner for final underwriting.
• Complete loan submissions and update the conversation log as needed.
• Work directly with Management Agents/HOA/Developers to ensure high customer satisfaction.
• Order, review, and submit Condo/Coop and Attached PUD documents before submission to underwriting.
• Check alternative documentation for accuracy and potential problems.
• Manage pipeline effectively.

• Experience in mortgage loan processing (conventional and government, purchase and refinance, FHA/VA) with a minimum of 1+ years.
• Strong customer service skills and ability to manage difficult conversations to a successful outcome.
• Ability to manage pipeline daily while meeting monthly production and quality goals.
• High school diploma or equivalent required.

• Solid analytical and problem-solving skills.
• Excellent organizational and time management skills with the ability to prioritize.
• Excellent written and verbal communication skills.
• Strong computer skills, familiar with Microsoft Windows and Microsoft Office software.