Technology Support Lead - Production Management jobs at Jpmorgan in United States, Plano

You will be at the forefront of transforming credit

As a Vice President of Pricing Strategy in Auto Lending team, you will be supporting the newly created Credit Decision Unit (CDU). You will provide pricing analysis and strategic recommendations to support the business' goals around volume and profitability and serve as pricing support that aligns to the CDU related objectives. You will be involved in building pricing tests, finding opportunities to enhance pricing, and addressing quantitatively challenging questions while also supporting all CDU related initiatives.

Job Responsibilities:

• Develop short-term and long-term pricing strategies based on the latest competitive landscape and business goals.
• Provide financial analysis for key pricing initiatives and serve as pricing support for CDU initiatives.
• Collaborate with cross-functional teams to ensure alignment and successful execution of business strategies.
• Leverage existing data from random price testing, pricing experiments and competitive data/insights to develop a robust framework for portfolio pricing optimization.
• Provide ad-hoc datasets, reporting, and presentations to senior management.
• Support the product team to help enhance/implement needed levers to enhance pricing capabilities.

Required Qualifications, Capabilities, and Skills:

• 6+ years of experience in finance, data & analytics, or product strategy
• Bachelor's Degree in relevant fields.
• Experience managing a team
• Strong analytical, quantitative, and communication skills.
• Detail-oriented with well-developed problem-solving skills and a clear understanding of the drivers of profitability.
• Strong teamwork and collaborative skills.
• Ability to make concise presentations with sound business conclusions.
• Proficiency in basic analytical tools such as SQL/Alteryx/SAS or any related language,
• Microsoft experience in Excel and PowerPoint.

Preferred Qualifications, Capabilities, and Skills:

• Master’s/MBA.
• Experience in the Auto Finance Industry and specifically Pricing.
• Familiarity with competitive analysis and market insights.
• Ability to adapt to a fast-paced and dynamic environment.

Job responsibilities

• Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Drives decisions that influence the product design, application functionality, and technical operations and processes
• Serves as a function-wide subject matter expert in one or more areas of focus
• Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies
• Adds to the team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on data engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s): Java, Python, React, Kotlin, AWS, AI/ML
• Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Ability to tackle design and functionality problems independently with little to no oversight
• Demonstrate strong leadership skills to effectively guide and motivate teams towards achieving organizational goals
• Practical cloud native experience
• Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field

• AWS Services, Dynamo, MongoDb

Job responsibilities:

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to promote outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to promote awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills:

• Formal training or certification on software engineering principles and 5+ years applied experience.
• Hands-on practical experience iOS application development.
• Experience in one or more programming language(s)
• Experience in automation and continuous delivery methods
• Experience in all aspects of the Software Development Life Cycle
• Experience in agile methodologies such as CI/CD, Application Resiliency, and Security
• Experience in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Proficiency in Swift, SwiftUI, UIKit, CoreData, Combine, and other iOS frameworks.
• Experience working in system design, architectural patterns (MVC, MVVM, VIPER, etc.), and design principles.

Preferred qualifications, capabilities, and skills:

• Knowledge of Cloud technologies (AWS, Firebase, etc.)
• Familiarity with TestFlight, Swift Package Manager, CocoaPods, and dependency management

As a Business Relationship Manager Senior (BRM) Deepening banker in Business Banking, you’ll be managing a portfolio of large profitable business clients with annual revenue greater than ~$5MM. You’ll focus on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share. As a Senior Deepening banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management while deepening existing relationships and leveraging referrals to acquire new relationships.

Job Responsibilities

• Manage, retain and deepen a portfolio of approximately 100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio. Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Chase resources and materials to develop business network and prospects
• Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence at their places of business, looking for ways to cultivate long-term, primary banking relationships
• Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
• Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities
• Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements

Required qualifications, capabilities, and skills

• Minimum of 5 years’ experience in a Business Banking Relationship Management role or related business lending experience
• Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate
• Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
• Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes, and leverage technology to interact with clients effectively and efficiently
• Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines
• Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
• Balance needs of clients with associated risks and interests of the firm

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field, or equivalent work experience
• Minimum of 3 years’ managing clients >$10+MM revenue
• Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint
• In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts

Job Responsibilities

• Work on some of the most complex problems imaginable at the intersection of two dynamic industries: Finance and AI
• Work with software engineers, data scientists, and Business stakeholders to develop and deliver products that can change the way our clients operate, how we service our clients, and how Banking is done today
• Working with stakeholders across the various businesses (Markets, Operations, Investment Banking, etc.) and functional groups (Legal, Technology, Middle Office, Business Management) to collect business requirements, create PRDs and ship products
• Managing and prioritize initiatives that are requested by stakeholders
• Provide comprehensive updates on product and use case status to senior management and stakeholders
• Maintain a comprehensive understanding of use cases across the MLCOE portfolio, facilitating connections among individuals addressing similar challenges

Required Qualification, capabilities and skills:

• 7+ years of Project Management experience building applications from conception to launch
• Experience capturing and analyzing requirements (internal and external) and ability to build strong partnerships with technical teams
• Experience deploying and managing chatbots with Large Language Models and without
• Able to identify critical requirements and potential gaps by understanding complex and interdependent processes
• Basic understanding of AI/ML concepts through experience or coursework
• Experience with working with engineers and data scientists towards building products is a must-have
• Experience with the end-to-end software engineering development lifecycle
• Excellent verbal and written communication skills
• Ability to work both independently and in highly collaborative team environments

Preferred qualifications, capabilities and skills:

• Experience with JIRA, MS Office suite, and various request ticketing systems
• Experience with agile methodology (running scrums, sprint planning, etc)
• Scrum Master certification a plus
• Prior experience as an AI/ML Project Manager
• GenAI experience is a plus
• Familiarity with data science model development lifecycle (data preparation, model training, etc.)

Job responsibilities:

• Leads technology and process implementations to achieve functional technology objectives.
• Delivers technical solutions that can be leveraged across multiple businesses and domains.
• Influences peer leaders and senior stakeholders across the business, product, and technology teams
• Contribute to the design and implementation of a strategic high-volume, high-resilience data processing systems for surveillance and retention.
• Be part of the Global Technology organization spread across of US and APAC to provide end to end design, build and delivery.
• Work collaboratively to ensure team and organization standards are followed and the team is consistently focused on continuous improvements and sustained delivery.
• Employ simple design and pragmatic implementation techniques to promote business value.
• Pair program with team members to build high-quality solutions.
• Be passionate about technology and constantly seek ways of learning new technology and practices
• Mentor junior team members to progress their technical and professional skills. Be open and actively seeking learn.

Required qualifications, capabilities, and skills:

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• Software engineering experience, with firm understanding of various design patterns, cloud native microservices architecture and engineering practices.
• Strong experience working with Java, Spring Boot and Oracle, along with good understanding of Maven build tooling.
• Comfortable in more than two programming languages with a strong understanding of fundamental web/internet technologies.
• Experience with both Private and Public clouds ranging from IaaS to PaaS solutions. Hands on experience with Docker, Kubernetes, AWS EKS and ECS is required.
• Practical experience with unit testing using tools like JUnit or Mockito
• Experience developing or leading cross-functional teams of technologists.
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field

Preferred qualifications, capabilities, and skills:

• Proficient in SQL preferably across multiple databases.
• Grafana, Cortex, Kibana, Datadog, Cloudwatch, NuGet, JFrog Artifactory experience preferred.

Job responsibilities:

• Lead the strategic direction and execution of software solutions, encompassing design, development, and technical troubleshooting, with the ability to innovate beyond routine or conventional approaches to build solutions and resolve complex technical challenges.
• Collaborate with product and business teams to develop and execute a multi-year roadmap for platform features.
• Defines database back-up, recovery, and archiving strategy
• Promote the modernization and transformation of the platform, ensuring scalability, security, and performance.
• Oversee the end-to-end development process, including requirements definition, design, implementation, testing, and integration.
• Design & develop data pipelines end to end using Spark SQL, Java and AWS Services. Utilize programming languages like Java, Python, NoSQL databases, SQL, Container Orchestration services including Kubernetes, and a variety of AWS tools and services.
• Develop multi-year roadmaps aligned with business and technology strategies, designing reusable frameworks using new technologies, and setting the vision for future technological advancements.
• Ensure alignment with the firm’s Risk and Control agenda and security standards.
• Provide mentorship and training to new development teams, promoting continuous learning and improvement.
• Creates functional and technical documentation supporting best practices

Required qualifications, capabilities and skills:

• Formal training or certification on Software Engineering concepts and 5+ years applied experience
• Experience in aligning technology roadmap strategy to business goals and executing complex projects.
• Expertise in architecture disciplines and programming languages.
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying language.
• Deep knowledge of design, architecture, data modeling, integration, cloud data services, data domain driven design, best practices, and industry trends in engineering and product development
• Practical experience with AWS, big data technologies, and data engineering disciplines.

Cloud implementation experience with AWS including:

o AWS Data Services: Proficiency in Lake formation, Glue ETL (or) EMR, S3, Glue Catalog, Athena, Kinesis (or) MSK, Airflow (or) Lambda + Step Functions + Event Bridge

o Data De/Serialization: Expertise in at least 2 of the formats: Parquet, Iceberg, AVRO, JSON-LD

o AWS Data Security: Good Understanding of security concepts such as: Lake formation, IAM, Service roles, Encryption, KMS, Secrets Manager

• Proficiency in SQL and different on-prem databases and other cloud native relational databases, e.g. Aurora, Snowflake, Athena, Postgres, Databricks, Iceberg
• Proficiency in automation and continuous delivery methods.

Preferred qualifications, capabilities and skills:

• Strong experience in building highly scalable and high-throughput data platforms.
• Experience with AI/ML technologies
• Proficient in modern technologies such as Kafka streaming, Spark, Python, Java, Cloud, Airflow, Kubernetes
• Must have experience leading teams in an agile environment, with a strong commitment to teamwork and collaboration.ave an experience working in a team, and ability to tackle design and functionality problems independently with little to no oversight
• Familiarity with front-end technologies such as HTML5/CSS3 and JS frameworks (e.g., AngularJS, React, jQuery, Bootstrap).
• Knowledge of testing tools (e.g., JUnit, Selenium, Cucumber) and build/packaging tools (e.g., Jenkins, Maven). Experience with code versioning tools.