Technology Support Ii - Problem Management jobs at Jpmorgan in United States, Plano

You will be at the forefront of transforming credit

As a Vice President of Pricing Strategy in Auto Lending team, you will be supporting the newly created Credit Decision Unit (CDU). You will provide pricing analysis and strategic recommendations to support the business' goals around volume and profitability and serve as pricing support that aligns to the CDU related objectives. You will be involved in building pricing tests, finding opportunities to enhance pricing, and addressing quantitatively challenging questions while also supporting all CDU related initiatives.

Job Responsibilities:

• Develop short-term and long-term pricing strategies based on the latest competitive landscape and business goals.
• Provide financial analysis for key pricing initiatives and serve as pricing support for CDU initiatives.
• Collaborate with cross-functional teams to ensure alignment and successful execution of business strategies.
• Leverage existing data from random price testing, pricing experiments and competitive data/insights to develop a robust framework for portfolio pricing optimization.
• Provide ad-hoc datasets, reporting, and presentations to senior management.
• Support the product team to help enhance/implement needed levers to enhance pricing capabilities.

Required Qualifications, Capabilities, and Skills:

• 6+ years of experience in finance, data & analytics, or product strategy
• Bachelor's Degree in relevant fields.
• Experience managing a team
• Strong analytical, quantitative, and communication skills.
• Detail-oriented with well-developed problem-solving skills and a clear understanding of the drivers of profitability.
• Strong teamwork and collaborative skills.
• Ability to make concise presentations with sound business conclusions.
• Proficiency in basic analytical tools such as SQL/Alteryx/SAS or any related language,
• Microsoft experience in Excel and PowerPoint.

Preferred Qualifications, Capabilities, and Skills:

• Master’s/MBA.
• Experience in the Auto Finance Industry and specifically Pricing.
• Familiarity with competitive analysis and market insights.
• Ability to adapt to a fast-paced and dynamic environment.

As a Business Relationship Manager Senior (BRM) Deepening banker in Business Banking, you’ll be managing a portfolio of large profitable business clients with annual revenue greater than ~$5MM. You’ll focus on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share. As a Senior Deepening banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management while deepening existing relationships and leveraging referrals to acquire new relationships.

Job Responsibilities

• Manage, retain and deepen a portfolio of approximately 100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio. Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Chase resources and materials to develop business network and prospects
• Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence at their places of business, looking for ways to cultivate long-term, primary banking relationships
• Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
• Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities
• Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements

Required qualifications, capabilities, and skills

• Minimum of 5 years’ experience in a Business Banking Relationship Management role or related business lending experience
• Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate
• Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
• Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes, and leverage technology to interact with clients effectively and efficiently
• Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines
• Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
• Balance needs of clients with associated risks and interests of the firm

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field, or equivalent work experience
• Minimum of 3 years’ managing clients >$10+MM revenue
• Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint
• In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts

As a Generative AI Software Engineer II at JPMorgan Chase within the Corporate Sector, CTO office, you will be instrumental in promoting the progress and application of state-of-the-art AI technologies. Your role will focus on key development tasks, leveraging your expertise to enhance the design and execution of pioneering generative AI frameworks.

Job Responsibilities:

• Generative AI Development : Contribute to the development and implementation of generative AI solutions, ensuring they meet technical requirements and business objectives.
• Technical Expertise : Demonstrate deep expertise in generative AI technologies, actively participating in the development of proofs of concept (POCs) and exploring new methodologies to enhance AI capabilities.
• Programming Proficiency : Exhibit strong proficiency in Java or Python, with the ability to architect and build complex AI models from scratch. Ensure the delivery of secure, high-quality production code.
• Front-End Development : Utilize experience with React or Angular to create intuitive user interfaces for AI applications. Conduct thorough code reviews to maintain high standards of code quality.
• Cloud Integration : Leverage AWS experience to implement best practices in AI integration, ensuring quality, security, and efficiency across AI projects.
• Automation and Stability : Identify and implement opportunities to automate processes and enhance the operational stability of generative AI applications and systems.
• Collaboration : Work closely with cross-functional teams to contribute to the evaluation and refinement of architectural designs for AI systems, ensuring scalability and robustness.
• Continuous Learning : Engage in communities of practice to stay updated on new generative AI technologies, fostering a culture of continuous innovation.
• Team Culture : Support a team culture of diversity, equity, inclusion, and respect, fostering an environment conducive to innovative AI development.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification on Programming Proficiency concepts and 2+ years applied experience.
• Programming Proficiency: Minimum 2+ years of strong proficiency in Java or Python, with the ability to architect and build complex AI models from scratch.
• Generative AI: one year of experience in generative AI development and prompt engineering.
• System Design: Proven experience in system design, application development, testing, and operational stability in AI projects.
• Front-End Development: Minimum of one year of strong experience with React or Angular.
• Cloud Expertise: one year of AWS experience is a must-have.

Preferred qualifications, capabilities, and skills:

• A passionate interest in staying current with the latest development trends and exploring innovative AI technologies.
• Tool Proficiency: Experience with LLM models and agentic tools.
• Agile Methodologies: Understanding of agile methodologies such as CI/CD, Application Resiliency, and Security, applied to AI projects.

Job Responsibilities:

• Cultivates cross sell business opportunities within the portfolio by aligning with RM teams and the Banker and Treasury team to achieve individual sales goals
• Serves as a trusted advisor and client advocate, leveraging core knowledge, to recommend and promote banking and payment processing solutions to clients to ensure a seamless client experience across JP Morgan
• Creates strategic dialogues around key client-centric issues, incorporating best practices, benchmarking, opportunity quantification and solution positioning
• Build template-driven business case quantification for clients in support of payment solutions
• Completes analysis to competitively identify and price JP Morgan products and services for profitability
• Demonstrates ability to communicate effectively both verbally and in writing with key decision-makers at a variety of levels (C-level executives) to evaluate needs, propose solutions from our suite of merchant services products
• Partners with internal product stakeholders when representing the client perspective in the development/evolution of complex products and solutions-- works with internal partners to ensure successful implementation and product ramp-up
• Lead complex contract renegotiations
• Makes recommendations on new products and services dependent on client input and general industry observations

• Protects the firm by following sound risk management protocols and adhering to regulatory requirements. Works directly with Credit, Risk, and Quality Control to adhere to Anti-Money Laundering/Know Your Customer regulations

Required Qualifications, Skills and Capabilities:

• Possesses a minimum of 8+ years of related sales and relationship management experience
• Strong knowledge of the merchant services industry, products and services
• Excellent communication skills with individuals at all levels, internally and externally
• Ability to build relationships with clients and internal partners and influence others to achieve desired outcomes
• Uses sound judgment to offer comprehensive and customized solutions that best meet client needs; able to identify and recommend appropriate alternatives when traditional solutions do not apply
• Ability to balance needs of clients with associated risks and interests of the firm
• Establishes and consistently uses a disciplined process to manage time; uses time strategically to accomplish business objectives
• Knowledge of diverse types of businesses, industries, markets, financial and economic concepts
• Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

FEDERAL DEPOSIT INSURANCE ACT:

Job Responsibilities

As an , you will work in a team based office environment to offer annuities planning and advice to clients by helping to identify appropriate products/services that meet all of their financial needs. You are responsible for providing an exceptional client experience through remote channels by understanding client needs and helping them achieve their financial goals. You have a passion for educating clients on Annuity products, technology and channels available to them to better monitor, maintain, and handle their investments.

Job responsibilities:

• Leverage a solid understanding of financial markets, with a particular emphasis on annuities, to effectively simplify complex financial concepts while building rapport and credibility with our clients.
• Deliver exceptional client experience by adapting conversations to meet the needs of a diverse client base
• Possess and continue building on a broad range of investment products, with a primary focus on annuity products and account types, to provide comprehensive solutions to clients.
• Understand client needs and provide advice and strategies to achieve their investment goals
• Maintain a high level of personal organization and the ability to manage multiple priorities in a fast- paced environment; adaptive to change especially in the context of evolving financial markets and regulations.
• Engage with clients through calls to educate them on annuity products, providing clear explanations and guidance.
• Build and keep strong connections with colleagues and outside partners to promote annuity solutions, strengthen relationships, and provide personalized financial advice to clients.

Required qualifications, capabilities, and skills:

• A valid and active Series 7
• A valid and active Series 66 (63/65) license is required
• Life and Health Insurance licenses (This role requires you to be licensed in all states)
• Be flexible and adaptable, especially when working under pressure.
• Use critical thinking and logic to solve problems, and think creatively and "outside the box."
• Organize your tasks and manage your time well to handle multiple priorities effectively.

Preferred qualifications, capabilities, and skills:

• 3 years of relevant Financial services or brokerage experience preferred
• 2 Years experience servicing and or sales of Annuities Product
• Bachelor’s degree preferred.

As a Treasury Management Officer in Government Banking serving the Mid-Atlantic region based out of Washington DC, you will generate new treasury management business and maintain relationships with State and Local Governments. You will leverage your deep treasury product knowledge to develop and execute a localized market and product strategy while developing partnerships with Bankers, Associates, Analysts , Client Service, Product Leadership (Core Cash, Card and Commerce Solutions) and Implementation teams.

Job Responsibilities

• Grow revenue by successfully prospecting and sourcing new treasury management business while retaining and expanding existing customer relationships.
• Create strategic dialogues around key client-centric issues, incorporating best practices, industry benchmarking, opportunity quantification and solution positioning
• Collaborate with bankers and clients at senior and strategic levels to proactively provide integrated treasury solutions within a consultative and client driven framework
• Independently lead business process reviews aligned to key client sales opportunities and engage industry solutions specialist for complex client business process reviews
• Raise new solution ideas while partner with internal product stakeholders to represent the client perspective in the development and evolution of complex products and solutions
• Deliver thought leadership to the market, prospects and clients on the working capital solutions at client roundtables, industry conferences, webinars, and professional media platforms.
• Manage the non-credit risk for customer portfolio and monitor and enhance profitability of all assigned relationships

Required Qualifications, Capabilities and Skills

• 6+ years of cash management, sales and relationship management experience
• Success developing new business with focus on prospecting utilizing strong selling and negotiation skills
• Knowledge and understanding of Treasury Service products, credit and risk process, overdraft management discipline, and pricing philosophy
• Excellent verbal and written communication skills
• Ability to develop strong working relationships with clients, colleagues, external centers of influence (COI), and external consulting organization
• Strong time management, organizational and planning skills

• Demonstrated experience of meeting or exceeding sales goals; proven top individual contributor

Preferred Qualifications, Capabilities and Skills

• Bachelor’s degree
• Certified Treasury Professional designation

• Strong creative solution and problem-so