Auto Lending Account Specialist jobs at Jpmorgan in United States, Plano

Job Responsibilities:

• Lead the development and execution of advanced analytics initiatives related to loss mitigation and default servicing, focusing on areas such as loan modification, foreclosure, bankruptcy.
• Utilize SAS and SQL programming to synthesize large datasets, generating actionable insights and data-driven recommendations for senior leaders.
• Collaborate with cross-functional teams, including risk management, data scientists, and operations, to ensure data quality and effective strategy execution.
• Mentor and develop team members through regular one-on-one coaching, professional development, and performance reviews, fostering a culture of continuous learning and improvement.
• Conduct weekly team meetings to provide updates on servicing strategy, recognize achievements, and promote team progress towards goals, while actively promoting diversity and inclusion.
• Communicate complex analytical findings to senior stakeholders, ensuring clarity and impact, and deliver influential presentations to management.
• Build and execute a strategic book of work, managing risks, deadlines, and dependencies, while ensuring accountability and timely escalation of issues.
• Engage with stakeholders through regular one-on-one meetings, bringing agenda topics and following up on action items to maintain strong relationships.
• Continuously improve processes, prioritize high-value work, and ensure robust controls are in place for key processes.
• Actively seek and respond to feedback, promoting an inclusive environment where diverse perspectives are valued.

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree in Finance, Economics, Statistics, Mathematics, Computer Science, or a related field.
• 7+ years of experience in analytics, with expertise in SAS and/or SQL programming (ORACLE, Teradata).
• Proven leadership experience with a track record of managing and developing high-performing teams.
• Strong analytical and problem-solving skills, with the ability to generate actionable insights.
• Excellent communication and presentation skills, capable of conveying complex information to non-technical stakeholders.

Preferred Qualifications, Capabilities and Skills:

• An advanced degree is preferred.
• Experience in mortgage servicing, risk analytics, or financial services.
• Familiarity with advanced analytical tools and techniques, such as Tableau or Alteryx.
• Demonstrated ability to lead strategic projects and mentor junior team members.
• Experience working with geographically diverse teams is a plus.

As an Associate in China Chief Data Office team, you will be tasked with implementing the data management strategy, ensuring consistent application of data policies, governance, and standards across various business lines and corporate functions in the China futures company. Your role will involve in leading and coordinating data-related workstreams, review & analysis of data related regulatory requirements, contribute to regulatory engagement as appropriate to the development of data-related agenda, development of reporting metrics, and execution of projects as per local regulatory requirements. You will also be responsible for promoting a data-centric culture in the entity. This role offers a unique opportunity to build strong partnerships with various teams and deepen your understanding of China's Financial Markets and regulations.

Job responsibilities:

• Support the Chief Data Office executives in defining and executing on global and local data strategy
• Lead and own specific data workstreams (i.e. data governance, data protection, privacy, data storage etc) in ensuring compliance with global firmwide policies and local regulatory requirements
• Develop reporting/ metrics to support governance meetings and managers with supervisory responsibilities e.g. Data Protection Officers
• Leads and execute specific projects required by local regulatory requirements (owned by Data office)
• Promote awareness of data culture across all CIB LOBs, conduct data governance training and communication strategy / campaign.
• Foster strong partnership with fellow APAC CDO team, Legal, Compliance, Tech Control, Technology, Operations and other business and functions
• Participate in regulatory engagement for agenda that is data related

Required qualifications, capabilities, and skills:

• B.A. in Finance, Technology or related fields
• Minimum of 6 years of experience in a leading financial institution or other similar fields with chief data office, finance, operations, compliance, change-the-bank management or other related experiences
• Good understanding of China Financial Markets and regulations
• Good understanding of data flows and data controls
• Clear and concise written and verbal communication skills in English and Chinese, along with the ability to tailor a message to various levels of management
• Strong aptitude to work with a wide range of line of businesses and functions
• Strong analytical, problem solving skills and result-oriented
• Highly motivated individual with excellent time management & organizational skills
• Strong interpersonal and relationship building skills, flexible and capable of engaging various functions, locations, and businesses

Preferred qualifications, capabilities, and skills

• Experience in technology and data-related fields are a plus

As a Business Manager Senior Associate in the Commercial & Investment Bank, you will support WLS and develop product investment business cases, conduct portfolio analyses, and provide quantitative and qualitative analysis to drive optimization efforts. Collaborate with leaders to structure complex problems, design management reporting packages, and create executive-level presentations.

Job Responsibilities:

• Partner with WLS leaders and F&BM colleagues to develop product investment business cases and KPIs.
• Utilize large datasets to conduct portfolio analyses and drive investment opportunities.
• Analyze operational throughput to identify efficiency opportunities.
• Provide analysis to enable leaders to make optimization decisions.
• Analyze data, assess KPI trends, and assist in developing WLS strategy.
• Lead data-driven analyses to provide transparency and enable decision-making.
• Structure complex problems into simple frameworks.
• Design management reporting packages to communicate business results.
• Create executive-level presentations using PowerPoint PitchPro+.

Required Qualifications, Skills, and Capabilities:

• Bachelor’s degree.
• 5 years of experience in financial data analysis and storytelling.
• Ability to work collaboratively and develop strong partnerships with employees at multiple levels.
• Strong presentation skills and ability to communicate initiatives effectively.
• Strong verbal and written communication skills.
• Ability to produce results in a fast-paced environment.
• Ability to interpret and present complex data.
• Strong attention to detail and solid work ethic.
• Highly motivated, proactive attitude, with a passion to learn and an inquisitive personality.
• Excellent problem-solving and critical thinking skills.
• Strong PowerPoint, Excel, and Word skills required.

Preferred Qualifications, Skills, and Capabilities:

• Experience in financial services or a related field.
• Familiarity with data visualization tools and techniques.

As a Senior Associate within the Auto Risk Management organization, you will be responsible for the Collections Risk Strategy function. You will be part of a team responsible for the development, execution, and monitoring of the end-to-end collections credit risk management strategies for the auto loan and lease portfolio. You will work with stakeholders across the bank, leveraging data and insights to assess collections strategy adequacy, identify opportunities for further optimization, and develop innovative products and services that help promote better performance. This role requires thought leadership, creative thinking, analytical skills, collaboration, and attention to detail to effectively promote loss mitigation and loss recoveries in collections.

Job responsibilities

• Support a team that is responsible for the development and ownership of the end to end lifecycle of collections credit risk strategies as well as oversight of operations practices to ensure adherence to risk requirements for both auto loans & leases.
• Perform complex analysis on credit risk and collections strategy effectiveness in order to identify emerging risks, assess effectiveness of existing strategies and ensure adherence to regulatory guidance
• Monitors industry and economic trends on automotive industry as well as changes in consumer behavior to understand impacts on collateral values and consumer willingness to repay debt
• Monitor operations & credit risk strategy performance and identify issues and recommendation to strengthen loss mitigation and & collections
• Challenge partners across supporting businesses to ensure alignment with risk requirements and other Credit Risk limits and metrics
• Prepare material for regular updates to senior risk leadership, risk forums, management & credit risk committees and regulators
• Excel at answering ambiguous questions by forming a point of view and generating creative solutions that address the requests.
• Support analytics for senior management requests, including responding to ad-hoc questions and prepare talking points for investor meetings/presentations

Required qualifications, capabilities and skills

• Bachelor’s degree with a minimum of 4 years of relevant experience in Risk Management (credit strategy/credit risk/collections)
• Experience with SAS, SQL, Teradata and Tableau
• Strong analytical and quantitative skills, critical thinking, investigative problem-solving and decision making talents
• Highly motivated, confident, and proactive leader with strong problem-solving skills
• Ability to query large amounts of data and transform the raw data into actionable management information
• Ability to problem solve synthesize / analyze diverse information, develop recommendations, and makes decisions
• Critical eye for detail and strong project management skills
• Ability to manage multiple priorities and deadlines, work independently, perform under pressure and balance competing priorities under tight deadlines
• Strong communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing

Preferred qualifications, capabilities and skills

• Strategic analytics experience, preferably in financial services industry with consumer credit risk analytics background
• Master’s degree is preferred
• Experience in consumer risk collections preferred
• Auto industry experience is a plus

With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Relationship Manager- Home Lending in Mortgage Production and Servicing, you will be responsible for communicating and keeping customer apprised throughout the process by maintaining close communication with internal partners including but not limited to Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA). Research and thinking outside of the box will be crucial as you look for solutions for clients.

Job responsibilities

• Operate in a dynamic call center environment by managing and responding to high volumes of inbound and outbound calls, ensuring personalized service for assigned accounts while also supporting team members by handling peer accounts as needed
• Respond to customer inquiries regarding mortgage loss mitigation options
• Explain Chase and investor-specific documentation requirements to the customer
• Manage customer requests concerning the loss mitigation process by acting as liaison with all necessary parties (e.g., Subject Matter Experts)
• Prepare customer’s file for Underwriting: Reviews and perfects all documents provided by customer ensuring file is complete and accurate
• Communicate decisions from Underwriting/QA, including retention and liquidation options, and discuss next steps and monitor customer adherence and completion on trial payment plans
• Ensure that Final Modification documents are sent and returned timely and follow up on fulfillment and system maintenance processes to completion
• Abide by all applicable regulatory and department practices and procedures and build and maintain positive client relationships

Required qualifications, capabilities, and skills

• Must be fluent in English and Spanish
• Enhanced problem-solving skills to identify challenges and determine appropriate solutions
• Analytical skills to understand complex mortgage scenarios, review customer documents, and have and understanding of customer solutions
• Strong computer skills to effectively multi-task between multiple programs within a single customer interaction
• Self-motivated to research customer inquiries and raise potential solutions or areas of opportunity
• Provide an excellent Customer experience by providing the best-in-class service in knowledge, concern, helpfulness and courtesy and strong written and communication skills
• Detailed oriented to focus on all areas of the task(s) and able to prioritize tasks based on importance or urgency through time management

Preferred qualifications, capabilities, and skills

• 3+ years’ of mortgage and sales/customer service experience
• Enhanced skills to be able to understand and comprehend mortgage business processes and be able to navigate through procedures independently
• Working knowledge of Microsoft office, internal systems used for default workflows, and other Line of Business related systems

Hours: Monday to Friday 8 AM - 5 PM; Training - 2 weeks; 4 weeks nesting; this is an in-office role in Plano, TX

As a Capital Markets Analyst within the Home Lending (HL) Risk team at JPMorgan Chase, you will play a pivotal role in best execution strategies at various points in the mortgage life cycle. You will be part of a team that is responsible for developing and executing a risk management discipline where risk and return considerations are appropriately factored into decision making. Your role will support key risk management decisions including Mortgage Servicing Rights (MSR), Held for Investment (HFI) Portfolio origination credit box, HFI Bulk Whole Loan Purchases, Mark to Market (MTM) and Jumbo Private Label Securitization (PLS) initiatives, and ongoing risk oversight and performance monitoring and reporting of key credit and portfolio risk management strategies.

Job Responsibilities:

• Collect and analyze complex data to support the oversight of capital market activities, including the assessment of bulk Mortgage Servicing Rights (MSR) and loan acquisitions, sales, and securitizations.
• Lead efforts to enhance and automate reports and streamline repetitive processes.
• Perform ad hoc analyses and contribute to various projects as a representative of the Risk Management team
• Facilitate the flow of information across different functional groups to ensure seamless coordination.
• Conduct analyses to evaluate initiatives related to portfolio credit parameters, due diligence defect analysis, and MSR acquisition risk tolerance.
• Review risk assessments, waterfall structures, and stratifications for various bulk and securitization transactions.

Required Qualifications, Capabilities and Skills:

• Proficiency in Microsoft Excel, Word, and PowerPoint, as well as experience with SAS, SQL and Alteryx.
• Exposure to lending products with the ability to identify and analyze risk segments.
• Undergraduate and/or graduate degree in Business, Mathematics, Economics, Risk Management, Analytics, Finance, or Accounting.
• A minimum of 2 years of experience in risk management, analytical or other quantitative fields required.

Preferred Qualifications, Capabilities and Skills:

• General understanding of various capital market structures and credit risk.

As part of the prestigious JP Morgan Chase franchise, Auto serves vehicle manufacturers, auto dealers, and consumers with a comprehensive suite of financial products and services, ranging from retail lending and captive financing to commercial services like floorplan products, and treasury services including deposits, cash management, and payment processing.

As the Head of Consumer Marketing within Chase Auto, you will lead a dynamic team of digital marketing innovators and retail network strategists. You will develop innovative go-to-market strategies to enhance our car shopping and financing platform. Additionally, you will play a crucial role in creating a seamless car buying and financing experience for consumers.

Job responsibilities:

• Strategic Leadership : Develop and execute a comprehensive consumer marketing strategy that aligns with business goals and enhances brand visibility and reputation.
• Brand Management : Oversee brand positioning and messaging to ensure consistency across all consumer touchpoints, driving unaided brand awareness, consideration, and purchase intent.
• Consumer Insights : Conduct consumer research and analyze the voice of the customer to derive insights, maintain needs-based customer segmentation, and identify solutions and gaps for new product enhancements.
• Partnerships and Collaborations : Partnering with business leadership and understanding context and business objectives. Collaborate with cross-functional teams including but not limited to business leadership, product, consumer bank, and customer experience, to ensure cohesive marketing efforts, enhance the customer journey, and drive differentiated experiences and business outcomes.
• Market Awareness : Maintain a pulse on market trends, competitive positioning, and differentiation to inform strategic decisions and drive innovation.
• Integrated Campaigns : Lead the creation and execution of integrated marketing campaigns that span digital, social, and traditional media channels, focusing on customer acquisition and retention.
• Media Strategy : Oversee integrated owned, earned, and paid media strategies in partnership with brand, media, digital, communications, and other key audience stakeholder leads. Maximize use of Chase-owned channels including digital and branch network.
• Banker Support : Enable and provide tools, resources, and additional support to bankers across a nationwide branch network, ensuring they are equipped to deliver exceptional customer experiences and Chase Auto referrals.
• Team Leadership : Inspire and lead a high-performing marketing team, fostering a culture of creativity, collaboration, and continuous improvement.
• Business Outcomes : Ensure initiatives are focused and drive intended business outcomes. Establish performance metrics including OKR to evaluate the effectiveness of marketing initiatives and provide regular reporting to senior management

Required qualifications, capabilities, and skills:

• 10+ years of experience in B2C marketing, with a track record of inspiring teams, fostering high performance, and getting results.
• Expertise in integrated marketing, with the ability to navigate complex environments and provide clarity amidst ambiguity.
• Exceptional skills in developing trust and respect among internal and external partners.
• A creative mindset focused on continuous improvement and innovation, including demonstrable knowledge and use of AI.
• Superior written, presentation, and verbal communication skills.
• Confidence in senior executive engagement and interactions, effectively articulating ideas, persuading, listening, and demonstrating responsiveness to feedback for continuous excellence.
• BS/BA

Preferred qualifications, capabilities, and skills:

• Digital marketing (including SEO) experience in consumer financial services, retail, and automotive sectors.
• MBA